242 results found
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Photo tab & compare photos (before and after)
Have a feature to compare before and after photos. Possibly have a photo storing feature where all photos can be seen, instead of going to individual form
53 votesHey folks! Thanks so much for your product feedback! We've recently had TWO launches that cover this request. First, we released the new gallery in the client profile, where you can see all of a clients photos in one place, organized by date. Then, last week, we launched photo comparison, which allows you to select any two photos from a client's gallery to show them their transformation over time. To learn more about photo gallery, be sure to check out the support article!
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One-Time Text Messages
The client would like to be able to send mass text blast to their clients.
839 votes -
Referral links with usage reports
It would be helpful to have customized referral links that can be given to clients, influencers, etc. and be able to track the usage of each individual link in reporting.
7 votesHey there! We're excited to announce our new client referral program. In minutes you can quickly set up a reward program for clients who refer friends to your business. You can then share a link via text, email, or social for clients to grab their unique referral link to spread the love for your business. When one of their friends books using the link, they see a first-visit discount. When the new client completes their appointment, the person who referred them receives a thank you note and a reward! New reports and updates to existing referral reports help you track the success of your program. Get started now or check out the changelog to learn more!
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Show/ Organize Discounts by their NAME in reports
We give commission to our injectors PRE any Alle/ Aspire discounts that are applied at checkout. I need to be able to see what discounts are applied and in what specific amounts in order to properly do payroll! Currently it is putting ALL discounts applied and not categorizing individually.
1 vote -
When people reschedule an appointment online the system should text and email a new confimration
When a client reschedules online they should receive a new confirmation text/email so they know their appointment change was successful! Clients are left confused if they don't receive a new confirmation letting them know they changed their appointment.
3 votes -
Make the display name of provider for "first available" optional
I understand the benefit use case for a first available client to see who they're with and have the option to switch, but it would be VERY helpful to be able to turn this option off as a business and keep "first available" name blind. We have clients every day who believe they are locked in to their provider because they've seen the name, but on our end we see it as first available and assume flexibility. This especially comes up for massage clients who have a gender preference - assuming they're with a female. First available is essentially meaningless…
2 votesHi there! Great news, we have an internal setting to hide "First Available" service provider names in client communications, and our Support team can change this setting for you through Help Chat!
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referral report - Franchise
Customer is wanting to see how many times a referred client comes in, and how many times a customer has referred clients that have visited. This is not available in the current Referral Beta report. We need a report that combines “client referral” report + “appointment report”
6 votesHey there! Thank you for your feedback!
With our new client referral program, you can now use the Referral Leaderboard Report to track how many new clients a client has referred, and the value of those clients to your business. We'll take into consideration the question of how many appointments the new client has had for future improvement! Learn more about the referral program here.
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Week View on mobile
Allow week view on mobile app. Sun-Sat
35 votesThank you for your product feedback! We're excited to share that all businesses are now on the new Professional App calendar, which allows for a full-week view of your schedule. Learn more about what's new with the calendar in yesterday's changelog post!
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Time stamp on messages
Please bring back the time stamp on the messages asap!! It is SO important for our business to know the exact time when a message was sent to us. This is crucial for our late cancellation policy!
8 votes -
Referral Source Offers
Set up an offer to automatically apply to clients who have been selected as a referral source
11 votesHey there! Thank you for your suggestions! We value your input to improve our product! We're excited to share that starting this week, our client referral program allows you to automatically track and reward referrals. Set up in minutes and share with your client base. It's quick and easy for clients to share their custom referral booking links with friends. When their friend books, they see a special first-visit offer. When the appointment is complete, the existing client gets a "thank you" note and an account credit of your choosing. Check out the changelog to learn more or get started today. We look forward to hearing how this works for your business!
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the ability to look at your full patient gallery without having to go into a specific patient chart
the ability to look at your full patient gallery without having to go into a specific patient chart
1 voteHey Katy!
Great news,you can already go to a patient's gallery to view any photo associated with them. it pulls out photos from individual charts, a client note, or an intake form photo upload. Check out more about how the Photo Gallery works here. Let me know if you meant something else in your request!
Julia
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Client facing portal: voucher/unit balance
It would be great to give our patients the ability to monitor how many vouchers or product units units they have remaining on their account through the patient facing portal so they dont need to ask us and just "believe" what we tell them. It would be an added bonus for them to be able to SHARE their vouchers with another patient, especially if they are purchasing as gifts, etc.
8 votesHey there! Thank you for your product feedback! We've added two recent updates to the client portal that address your request:
- Clients can view membership details in the client portal, included the card on file, their next viewing date, and the benefits associated with their account
- In addition to seeing a list of benefits, all clients can view available vouchers on their account, and can see details on the redeemable services and issue date of each voucher.
To learn more about all that the client portal can now do, check out the client portal support article.
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The calendar should only showcase business hours of the MedSpa.
For example, we open at 9am. I do not need to see the calendar blank at 8am. Too much to the eye.
1 voteThanks for taking the time to provide your input. Great news - this feature already exists and it should be active in your dashboard! Check out this article on our support center for more: Calendar Settings. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Please fix the new chart sign off feature
I was excited to see the newly released feature "Sign Off on Completed Forms and Charts." This is a potential game changer for compliance for medspas. However, I noticed a problem. In the medical spa world, not all charts need to be cosigned, typically only RNs. Most states allow NPs and PAs not to have their charts cosigned. The new feature requires every chart that has "sign off enabled" to be cosigned. The save options are "Save Draft," "Print", or "Submit for Review." A regular "Sign" or "Save" option should be added for MD/DOs, PAs, and NPs. Medspas typically have…
8 votesHey folks, thank you for your product feedback! I'm happy to share that we just released a privilege setting today to allow you to designate staff to bypass the review process. Instead of the usual "submit for review" staff with this new setting enabled will be able to submit forms and charts, marking them "complete" without further review or approval needed.
To enable this setting, head to Manage Business > Privilege Groups scroll down to Forms and toggle on "Bypass review process." We'll publish a changelog with more details tomorrow, but we wanted you all to be the first to know about this update! Here's a link to a helpful support article on all of our privilege settings.
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add templates for commonly created forms and charts.
I know blvd creates 2 forms for you during onboarding but for business that are somewhat more medical, services can require many different forms and charts. It would be so nice and time saving to be able to choose from a customizable template for commonly created forms like intake forms and SOAP notes.
One way Ive seen other programs do this doing this is by having database from other users who have chosen to publicly post their forms as templates.
11 votesHey folks! we are happy to share that as of today, we've added pre-built templates for common forms and charts to our form builder!
If you go to create forms and charts, you will see templates for:
Forms
• New client intake
• Photo consent
Charts
• SOAP Notes
• Treatment record
• Advanced treatment record (includes photo markup and sign-off).
To read more about this release check out the changelog post, or head to the form builder support article for additional setup detail.
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22 votes
On June 6, we released toggles within your hardware settings that will allow you to turn on or off the "Confirm Visit" and "Confirm Total" screens in the Duo Checkout flow. See our Changelog post here to learn how you can flip these toggles and shorten the checkout experience!
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Alerts for Past Due Memberships
There should be alerts when membership charges don't process via the bell notifications. It's cumbersome to have to remember to look at past due memberships in the "memberships" section of the gear icon. Time is of the essence for addressing billing issues. Front desk employees often dismiss the open orders where it declined and there's no alert or obvious label on that open order about how it's a membership charge that declined and needs to be addressed.
114 votesWe're proud to share that Membership Billing Alerts are now live! Thank you so much for your feedback and help in making this feature a success. Read more here about our new feature!
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Surfacing better available times in online booking with breaks / intervals
Let's say a service provider is on 30 min schedule intervals, but their tomorrow has two set of 45 min slots available and a client is trying to book a 45 min appt. If the 45 min slot starts on a x:00 or x:30 then the appt is bookable, but if it starts on a x:15 or x:45 (and has 45 min available) it is not bookable by Boulevard's automation due to the 30 min interval's strict adherence. The current logic stipulates that if there is ever a lingering schedule gap that does not line up with strict intervals; that…
18 votesThank you for your feedback, good news! We recently completed work on an updated version of Precision Scheduling that improves scheduling in scenarios such as this. Check out the release notes for this improvement for more details, and learn more about what's possible in our support center.
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Please make a line in the client profile for Allergies.
It would be extremely helpful to have a prominent area in the client profile overview showing allergies. Would be even better if this data could auto populate from the intake forms.
2 votesThanks for taking the time to provide your input. Great news - we already have this feature and it should be active in your dashboard! In the client notes section of the client profile, you will see a field to input your client’s allergies. We also have a way to update your client’s allergies through the forms with our Connected Fields feature. Check out these articles on our support center for more: Client Notes and Form and Charts: Connected Fields. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Privilege Setting: Disable ability to fill in your own custom payment type
Any user can either use the dropdown of Other payment options from the location's settings from the Manage tab or fill in their own. This makes reporting very messy since one payment can be listed separately due to spelling differences (i.e. CareCredit, Care Credit, care credit, etc) but also some users should not be able to create their own payment methods and be restricted to use approved ones only.
2 votes
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