201 results found
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Photo tab & compare photos (before and after)
Have a feature to compare before and after photos. Possibly have a photo storing feature where all photos can be seen, instead of going to individual form
53 votesHey folks! Thanks so much for your product feedback! We've recently had TWO launches that cover this request. First, we released the new gallery in the client profile, where you can see all of a clients photos in one place, organized by date. Then, last week, we launched photo comparison, which allows you to select any two photos from a client's gallery to show them their transformation over time. To learn more about photo gallery, be sure to check out the support article!
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Time stamp on messages
Please bring back the time stamp on the messages asap!! It is SO important for our business to know the exact time when a message was sent to us. This is crucial for our late cancellation policy!
8 votes -
Please fix the new chart sign off feature
I was excited to see the newly released feature "Sign Off on Completed Forms and Charts." This is a potential game changer for compliance for medspas. However, I noticed a problem. In the medical spa world, not all charts need to be cosigned, typically only RNs. Most states allow NPs and PAs not to have their charts cosigned. The new feature requires every chart that has "sign off enabled" to be cosigned. The save options are "Save Draft," "Print", or "Submit for Review." A regular "Sign" or "Save" option should be added for MD/DOs, PAs, and NPs. Medspas typically have…
8 votesHey folks, thank you for your product feedback! I'm happy to share that we just released a privilege setting today to allow you to designate staff to bypass the review process. Instead of the usual "submit for review" staff with this new setting enabled will be able to submit forms and charts, marking them "complete" without further review or approval needed.
To enable this setting, head to Manage Business > Privilege Groups scroll down to Forms and toggle on "Bypass review process." We'll publish a changelog with more details tomorrow, but we wanted you all to be the first to know about this update! Here's a link to a helpful support article on all of our privilege settings.
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add templates for commonly created forms and charts.
I know blvd creates 2 forms for you during onboarding but for business that are somewhat more medical, services can require many different forms and charts. It would be so nice and time saving to be able to choose from a customizable template for commonly created forms like intake forms and SOAP notes.
One way Ive seen other programs do this doing this is by having database from other users who have chosen to publicly post their forms as templates.
11 votesHey folks! we are happy to share that as of today, we've added pre-built templates for common forms and charts to our form builder!
If you go to create forms and charts, you will see templates for:
Forms
• New client intake
• Photo consent
Charts
• SOAP Notes
• Treatment record
• Advanced treatment record (includes photo markup and sign-off).
To read more about this release check out the changelog post, or head to the form builder support article for additional setup detail.
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22 votes
On June 6, we released toggles within your hardware settings that will allow you to turn on or off the "Confirm Visit" and "Confirm Total" screens in the Duo Checkout flow. See our Changelog post here to learn how you can flip these toggles and shorten the checkout experience!
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Alerts for Past Due Memberships
There should be alerts when membership charges don't process via the bell notifications. It's cumbersome to have to remember to look at past due memberships in the "memberships" section of the gear icon. Time is of the essence for addressing billing issues. Front desk employees often dismiss the open orders where it declined and there's no alert or obvious label on that open order about how it's a membership charge that declined and needs to be addressed.
113 votesWe're proud to share that Membership Billing Alerts are now live! Thank you so much for your feedback and help in making this feature a success. Read more here about our new feature!
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Please make a line in the client profile for Allergies.
It would be extremely helpful to have a prominent area in the client profile overview showing allergies. Would be even better if this data could auto populate from the intake forms.
2 votesThanks for taking the time to provide your input. Great news - we already have this feature and it should be active in your dashboard! In the client notes section of the client profile, you will see a field to input your client’s allergies. We also have a way to update your client’s allergies through the forms with our Connected Fields feature. Check out these articles on our support center for more: Client Notes and Form and Charts: Connected Fields. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Surfacing better available times in online booking with breaks / intervals
Let's say a service provider is on 30 min schedule intervals, but their tomorrow has two set of 45 min slots available and a client is trying to book a 45 min appt. If the 45 min slot starts on a x:00 or x:30 then the appt is bookable, but if it starts on a x:15 or x:45 (and has 45 min available) it is not bookable by Boulevard's automation due to the 30 min interval's strict adherence. The current logic stipulates that if there is ever a lingering schedule gap that does not line up with strict intervals; that…
17 votesThank you for your feedback, good news! We recently completed work on an updated version of Precision Scheduling that improves scheduling in scenarios such as this. Check out the release notes for this improvement for more details, and learn more about what's possible in our support center.
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Remove phone numbers from messages view for non- admin/front desk team members.
We do not allow our staff, except for our front desk team, access to phone number and email addresses for our clients, but with the update for messages, the phone number shows on the left side under their name. Can you please make seeing any contact information to be toggled off for privilege groups as it was previously?
2 votes -
Delete forms
Sometimes we accidentally add forms to a clients appointment. It would be helpful to being able to delete the forms completely from the appointment. Thank you.
27 votesThanks for your feedback! In response to your request, we have a new release today:
Add a form to an appointment by accident? No longer need a form that was auto-added? You can now remove any form with the "not started" status from appointments. Simply click the 3-dot menu to the right of the form name, and hit "delete."
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Text Message reminders should have our Business name and address since we pay extra for this
Since we pay an extra fee for the Text message reminders
It should include:
Business Name
Address
Phone number1 vote -
Custom Low Inventory for Purchase Order Bulk Add
We need to be able to set custom "low inventory" numbers when using "Bulk Add" in a purchase order. When using bulk add, almost 100 products get added, and many have 4, 5, & 6 units in stock. Then we have to go through and delete those items, making bulk add a feature that doesn't make the process any easier or faster.
For our business, 5-6 units are full stock for most items. We want to be able to set "low inventory" as 0-2 units per item. Bonus if we could set custom low inventory for different categories as well,…
2 votesThanks for taking the time to provide your input! Great news - we’ve already completed this request and it should already be active in your dashboard! You are able to customize the "quantity desired on-hand" per product within the Manage tab for each location and the Products section, which will allow you to bulk add your desired low inventory. We’re grateful for your ideas and contributions—they help us constantly improve our software. Feel free to reach out to the team via Help Chat or support@blvd.co for any other questions!
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It will be nice if in the future, you can still send a receipt after they paid, because sometimes they change their mi
It will be nice if in the future, you can still send a receipt to their email or phone after they paid, because sometimes they change their mind about getting a receipt.
1 vote -
154 votes
Hey folks! Thank you for your feedback, always!
As of today, all Boulevard businesses can manually send forms to clients, on demand. Whether you're adding a new form to an appointment on the fly or simply reminding clients of their outstanding forms, you can send a new form reminder from the edit appointment screen on both your dashboard and the Professional app. This will send a new message to the top of the client's inbox with a link to all forms assigned for easy completion. Check out the changelog announcement for more details.
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Send One Time Email Blasts Same Day
Currently, when scheduling email blasts the soonest it can be sent is next day. There are situations where you want to reach all clients immediately and next day is not soon enough.
47 votesOne-Time Blasts can now be scheduled to "send now" rather than have to choose a date in the future. More information on how to send a One-Time Blast right away can be found here! https://support.boulevard.io/en/articles/5941538-marketing-suite-launch-manage-campaigns
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Download button for pictures in chart notes
It would be great to have a download button for pictures that are in the chart notes. The download button is important to have on both mobile and desktop. It's necessary incase the pictures that staff upload need to be used for disputes, social media, etc. Currently the pictures can only be downloading from desktop if you right click and save the image.
2 votesHey Folks! Thanks for your feedback. I want to make sure you saw our announcement today: we have launched the ability to download from the client profile gallery. That means you're now able to download the original image or the marked-up image from charts, as well as photo comparisons from gallery! Download is available in the Dashboard and in the Professional App. (Make sure you're on the latest version of the Professional App to enjoy this new functionality!)
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Ability for clients to Reschedule their appointments
Clients are forced to cancel an appointment without being able to reschedule. This has become an issue, especially with covid, when people are having to call into move their appointments - spending way too long answering phone calls since getting BLVD. Clients don't want to have to pay another deposit when they already have - having a reschedule button they can manage would eliminate this new task I've recently been given.
280 votesClients can now reschedule their own appointments with the new appointment details page.
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Cut off online booking for people booking appointments for the morning of/the following day of their booking
Often times our staff will see that the first client doesn't come in until later in the day. With online booking a client can book an early appointment last second, which can make the staff late/unprepared. Our old software system made it so if you were booking for an appointment within 24 hours of that time, you had to call rather than do it online so we have notice. I think online booking is great but if its too short notice it causes a lot of problems. Please consider making a feature that disables online booking for services within 24…
1 voteHey there! This feature already exists today. You'll want to adjust your scheduling rules. Check out this support article to learn more! https://support.boulevard.io/en/articles/5941362-scheduling-rules
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Referral source
It would be great to be able to customize the referral sources that are in the clients profiles and sync with any new update from forms.
1 vote -
Before and After photos in charts
Add another option for the charts where photos can be taken and uploaded to the charts for before and after pictures for each appointment.
10 votesHey folks! Thank you for submitting feedback. We want to make sure you saw our recent photo upload release, which allows clients or staff completing forms and charts to to add photos. For help setting up this feature, check out to the support article. Hope you enjoy!
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