258 results found
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Assigning Staff Services
There needs to be an easier way to assign services to a new staff member. Clicking each service then going to "staff" and then toggling their name on is such a waste of time.
From the staff member's page you should be able to click into "services" and easily toggle services on and off, not click "customize" then click "assignable" then click "save" ... there is way too much clicking going on. For such a new platform, this work flow is so outdated. I came from Booker which is such an old platform and their workflow is much easier.
41 votes -
Photo tab & compare photos (before and after)
Have a feature to compare before and after photos. Possibly have a photo storing feature where all photos can be seen, instead of going to individual form
53 votesHey folks! Thanks so much for your product feedback! We've recently had TWO launches that cover this request. First, we released the new gallery in the client profile, where you can see all of a clients photos in one place, organized by date. Then, last week, we launched photo comparison, which allows you to select any two photos from a client's gallery to show them their transformation over time. To learn more about photo gallery, be sure to check out the support article!
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Create a way to add a paper version of the intake form to a client profile
There are times where we have clients fill out the intake form on paper instead of on the iPad for various reasons. It would be beneficial to have an option where you can import that intake form to the client profile.
2 votes -
Create a way to add a paper version of an intake form into a client profile.
There are times where we have clients fill out a paper intake form rather than online due to various reasons. It would be beneficial to have an option to add that intake form into their client profile on Boulevard.
1 vote -
vouchers on receipts
Have the ability to hide the value of voucher from the receipt or display the service price. This is confusing for clients and they are left thinking they paid that amount.
8 votesThe client receipt shows the service list price crossed out with $0 owing.
https://support.boulevard.io/en/articles/9693255-vouchers-as-payments-before-and-after#h_cc190fc479
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When people reschedule an appointment online the system should text and email a new confimration
When a client reschedules online they should receive a new confirmation text/email so they know their appointment change was successful! Clients are left confused if they don't receive a new confirmation letting them know they changed their appointment.
3 votes -
One-Time Text Messages
The client would like to be able to send mass text blast to their clients.
839 votes -
Referral links with usage reports
It would be helpful to have customized referral links that can be given to clients, influencers, etc. and be able to track the usage of each individual link in reporting.
7 votesHey there! We're excited to announce our new client referral program. In minutes you can quickly set up a reward program for clients who refer friends to your business. You can then share a link via text, email, or social for clients to grab their unique referral link to spread the love for your business. When one of their friends books using the link, they see a first-visit discount. When the new client completes their appointment, the person who referred them receives a thank you note and a reward! New reports and updates to existing referral reports help you track the success of your program. Get started now or check out the changelog to learn more!
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Show/ Organize Discounts by their NAME in reports
We give commission to our injectors PRE any Alle/ Aspire discounts that are applied at checkout. I need to be able to see what discounts are applied and in what specific amounts in order to properly do payroll! Currently it is putting ALL discounts applied and not categorizing individually.
1 vote -
Adding service in checkout instead of editing whole appointment
We are constantly adding services to client's treatments. It would be very helpful to be able to add them right in at the check out screen instead of having to edit the whole appointment. Besides the extra steps, it also messes with the way the schedule looks for the rest of the day! :)
765 votesNow live: Add services directly from the checkout window—delivering faster, more efficient transactions and no disruption to your calendar.
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Mirror staff's services / prices to a new staff to save time.
When we onboard a new staff, we have to manually add their services and prices. It would be much more efficient to be able to copy from another staff, then make adjustments.
1 vote -
Make the display name of provider for "first available" optional
I understand the benefit use case for a first available client to see who they're with and have the option to switch, but it would be VERY helpful to be able to turn this option off as a business and keep "first available" name blind. We have clients every day who believe they are locked in to their provider because they've seen the name, but on our end we see it as first available and assume flexibility. This especially comes up for massage clients who have a gender preference - assuming they're with a female. First available is essentially meaningless…
2 votesHi there! Great news, we have an internal setting to hide "First Available" service provider names in client communications, and our Support team can change this setting for you through Help Chat!
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referral report - Franchise
Customer is wanting to see how many times a referred client comes in, and how many times a customer has referred clients that have visited. This is not available in the current Referral Beta report. We need a report that combines “client referral” report + “appointment report”
6 votesHey there! Thank you for your feedback!
With our new client referral program, you can now use the Referral Leaderboard Report to track how many new clients a client has referred, and the value of those clients to your business. We'll take into consideration the question of how many appointments the new client has had for future improvement! Learn more about the referral program here.
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Week View on mobile
Allow week view on mobile app. Sun-Sat
35 votesThank you for your product feedback! We're excited to share that all businesses are now on the new Professional App calendar, which allows for a full-week view of your schedule. Learn more about what's new with the calendar in yesterday's changelog post!
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Time stamp on messages
Please bring back the time stamp on the messages asap!! It is SO important for our business to know the exact time when a message was sent to us. This is crucial for our late cancellation policy!
8 votes -
The new packages page needs to allow you to filter by category
Prior to the creation of the new packages page, all our different types of packages were categorized and it was easy to find and filter them. Now, all our packages are lumped together and there is no way to find them in the giant list of packages. This is particularly problematic during the holidays after creating holiday special packages which are now lumped in with our regular packages and extremely difficult to find. Lastly, there is no way to link specific categories of packages to an external site, you can only link the entire packages menu. This makes it difficult…
1 vote -
Referral Source Offers
Set up an offer to automatically apply to clients who have been selected as a referral source
11 votesHey there! Thank you for your suggestions! We value your input to improve our product! We're excited to share that starting this week, our client referral program allows you to automatically track and reward referrals. Set up in minutes and share with your client base. It's quick and easy for clients to share their custom referral booking links with friends. When their friend books, they see a special first-visit offer. When the appointment is complete, the existing client gets a "thank you" note and an account credit of your choosing. Check out the changelog to learn more or get started today. We look forward to hearing how this works for your business!
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the ability to look at your full patient gallery without having to go into a specific patient chart
the ability to look at your full patient gallery without having to go into a specific patient chart
1 voteHey Katy!
Great news,you can already go to a patient's gallery to view any photo associated with them. it pulls out photos from individual charts, a client note, or an intake form photo upload. Check out more about how the Photo Gallery works here. Let me know if you meant something else in your request!
Julia
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Client facing portal: voucher/unit balance
It would be great to give our patients the ability to monitor how many vouchers or product units units they have remaining on their account through the patient facing portal so they dont need to ask us and just "believe" what we tell them. It would be an added bonus for them to be able to SHARE their vouchers with another patient, especially if they are purchasing as gifts, etc.
8 votesHey there! Thank you for your product feedback! We've added two recent updates to the client portal that address your request:
- Clients can view membership details in the client portal, included the card on file, their next viewing date, and the benefits associated with their account
- In addition to seeing a list of benefits, all clients can view available vouchers on their account, and can see details on the redeemable services and issue date of each voucher.
To learn more about all that the client portal can now do, check out the client portal support article.
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The calendar should only showcase business hours of the MedSpa.
For example, we open at 9am. I do not need to see the calendar blank at 8am. Too much to the eye.
1 voteThanks for taking the time to provide your input. Great news - this feature already exists and it should be active in your dashboard! Check out this article on our support center for more: Calendar Settings. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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