6373 results found
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An alert when changing schedules of service providers of appointments that are already on the books and will need to be changed
Current process is to look through each staff members schedules for the infinite future about these appointments, and then do the same again for each staff with a schedule change. If there was a report that listed these that would be time saving. Also I prefer the alert for this since managers and staff that manage schedules will not be thinking about this normally and any extra help with this would be appreciated
1 vote -
Bypass double transactions
If a mother/daughter come and are both members, every month the bank thinks its fraud for the transactions because its multiple charges. We charge all memberships on the same day each month and they have different memberships so they can't share one.
1 vote -
Cancellation Messaging to support deposit charges
Some services have deposits that are charged so it would be nice to have messaging that reminds the client of the deposit
5 votes -
Be Able to Select Multiple Providers they are OK with seeing
When scheduling, a guest should have the option to select multiple providers, in case there are two people they like to see or one person they don't want to see
3 votes -
Apply multiple, varying offers within a group checkout
Ability to apply varying offers two individual clients within a group checkout i.e. if client 1 receives a "Member Discount" and client 2 receives a "New Client Discount"
4 votes -
Require clients to prepay and add gratuity or have a self checkout for clients
When clients book online they don't always add gratuity, so we still need to check them out when they are through. It should be required for them to add gratuity or they can click no gratuity but note that they will have to leave it in cash or not at all. We are trying to be hands free and it has been impossible. They should also be an option to tip assistants when they are booking. If this can't be done, we would love a checkout station for clients where they do not need assistance to checkout. I've asked about…
8 votes -
Online booking to collect the CVC CODE when clients self-book
When a client self books an appointment, have the system collect the CVC Code to the credit card. Then make the information integrate into our computer system. The information isn't saved on our end. So, if a client no-shows we can't charge them accordingly.
4 votes -
Custom term length memberships
Ability to set custom end date terms for memberships, such as in the instance of gifting a 3 or 6 month membership.
15 votes -
3 votes
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Apply custom tax to certain locations at the brand level
Right now, for larger multi-location businesses, we need to add a custom tax rate at the location level to the location requiring tax and then a custom tax rate of 0% to all other locations that do not require a tax. This gets extremely tedious when adding new products (particularly packages in which NY requires a tax) because all locations will have to have a custom tax rate applied for a single product.
4 votes -
Require client to re enter expiration date and cvv during online booking
Clients are booking with expired cards/cards on file which causes issues during checkout
7 votes -
Option to NOT refund tax per line item
When refunding an amount back to client, toggle off sales tax option.
2 votes -
Handling of multiple clients using the same phone number and/or email addresses could be better in contact center.
A problem of sending a message to one client under a profile is that it gets shown later as a different client or the wrong one. Would be great to show on dashboard that the message thread is with all three clients by showing all their names and denoting that these clients are using the same number.
4 votes -
4/6/8 week button
instead of having the 4/6/8 week button from todays date, it would be nice if it went from where you are on the calendar. So if a client likes to book for every 4 weeks and go every 4 weeks from that date and not just from todays date. The calendar would jump to every 4/6/8 weeks from any date.
10 votes -
More filters on Contact Center
Would love to have more folders for the text messages, such as pending, for things they don't want to close yet. They want alerts to be automatically erased once read.
1 vote -
Custom text message for locations that don't have contact center
First text should include "Anything other than yes or no will not be received by the salon" so they're prompted to reach out directly
4 votes -
Generic form for parties to agree to use electronic signatures
For forms to legally hold up in court they need to conform to California's Uniform Electronic Transactions Act and the federal E-SIGN Act. The parties involved must agree to the use of electronic signatures in a separate agreement that only involves electronic signatures.
If true, this would mean that all legal forms that salons get signed via Boulevard would not hold up in court unless there is a separate electronic signature agreement. DocuSign handles this via a checkbox that has to be checked before it allows documents to be signed electronically and a separate document, attached.
I would like to…
4 votes -
Follow up Alerts
An an alert that would remind a staff member to call or followup with a client a week or so later to check in.
6 votes -
Multi-location personal calendar sync
Ability to specify one or more specific locations to sync to a personal calendar such as gcal or ical
5 votes -
Flag Front Desk if there are any changes made to an appointment
If a service provider adjusted the duration, changed pricing, or any other adjustments made within the appointment, owner wants the Front Desk to be notified.
4 votes
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