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  1. We have had several guests who are confused about what adding themselves to the waiting list means. (thinking it is actually an appointment, etc...)

    It would be helpful if we had somewhere in the online booking settings to have a custom message about the wait list, and what adding yourself to it means.

    4 votes
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  2. When a client indicates gratuity during online booking, it should be pre-selected at checkout and show up on the ipad so they don't have to enter it twice OR so the client doesn't skip adding gratuity at checkout bc they assume they already did so when booking online.

    10 votes
    1 comment  ·  Admin →
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  3. why do i need a quantity desired if i cant pull a report from that number? i cannot see it when i'm doing an order to know how much i should get. i cant see it when i'm doing inventory to know if i'm low. its literally only in the individual windows of each individual product. its just seems suspicious that i have now input all these numbers that i cant do anything with. BTW... everyone of your competitors that i have used has always had this option in the base functionality. the fact that i am having to go…

    7 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  4. Would also be great if it directly showed in parenthesis (most recent visit MM/DD/YY) to help determine which client is which preventing wrong booking.

    3 votes
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  5. Will save the front desk time by having additional choices for pre-booking rather than having to count out and search for dates

    2 votes
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  6. 2 votes
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  7. We are a rental salon that does not interfere with any service money for the stylists-- the only money processed through our salon accounts is for retail products. We would like the ability to have payments for gift cards (meant to be used for services) to go directly to the stylist account which the services will be redeemed with. That way the salon does not have to keep track of payments and pay out the stylists individually.

    3 votes
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  8. 2 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  9. When we create a promo code, we want the option to auto-apply this code when this client books online with us. For example, if we create a 20% off promo code for a specified service or with a specified service provider to run a promotion for new staff or new service, this code would be auto-applied when that client uses it in the booking widget. Only the staff + services we select will display on the booking widget.

    41 votes
    Waitlisted  ·  6 comments  ·  Admin →
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  10. 1 vote
    0 comments  ·  Admin →
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  11. Lots of stylists work every other saturday; can we have a quick way to schedule this like repeating customizations or something

    13 votes
    1 comment  ·  Admin →
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  12. The next available needs to be highlighted in the drop-down calendar. The concern is that when the client is booking, they have to scroll through the calendar to find the next available date. Square and Calendly both have that option.

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    4 votes
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  13. We need the ability to accept Visa giftcards. Many of our clients have been trying to use their Visa giftcard to pay for their service and we have had to tell them to use a different card. This poses an issue being some clients don't always have another alternative to pay.

    2 votes
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  14. 1 vote
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  15. Current process is to look through each staff members schedules for the infinite future about these appointments, and then do the same again for each staff with a schedule change. If there was a report that listed these that would be time saving. Also I prefer the alert for this since managers and staff that manage schedules will not be thinking about this normally and any extra help with this would be appreciated

    1 vote
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  16. If a mother/daughter come and are both members, every month the bank thinks its fraud for the transactions because its multiple charges. We charge all memberships on the same day each month and they have different memberships so they can't share one.

    1 vote
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  17. When scheduling, a guest should have the option to select multiple providers, in case there are two people they like to see or one person they don't want to see

    3 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  18. Ability to apply varying offers two individual clients within a group checkout i.e. if client 1 receives a "Member Discount" and client 2 receives a "New Client Discount"

    4 votes
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  19. When clients book online they don't always add gratuity, so we still need to check them out when they are through. It should be required for them to add gratuity or they can click no gratuity but note that they will have to leave it in cash or not at all. We are trying to be hands free and it has been impossible. They should also be an option to tip assistants when they are booking. If this can't be done, we would love a checkout station for clients where they do not need assistance to checkout. I've asked about…

    8 votes
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  20. When a client self books an appointment, have the system collect the CVC Code to the credit card. Then make the information integrate into our computer system. The information isn't saved on our end. So, if a client no-shows we can't charge them accordingly.

    4 votes
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