6262 results found
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Set a client to default to a phone number when it's shared by multiple clients.
Some of our client's children use their parent's number but it's actually the parent's phone, and sometimes when the parent texts us it shows at the child's name. We're using the client tags as a small work around - marking children's, spouse's, or family member's profiles just so we know to double check the phone number, but it would be great if we could set which name defaults when we're texted by the number. Also - if a client and their child are booked on the same day with the same number, we've noticed that the confirmation text doesn't remind…
9 votes -
1 vote
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1 vote
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1 vote
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Add social security information for on boarding
it would be easier to have everything for onboarding in one place.
1 vote -
Prospect option rather than just client profile
Numerous salons, including ours, receive requests for consultations. For tracking end conversion purposes, there should be options to create not only a client profile, but also a prospect profile. For purposes of marketing through bulk email options like MailChimp or constant contact, etc.
1 vote -
Require a valid credit card to add to Waitlist online and internally
Currently, clients aren't required to leave a credit card if they're not booking fully and just joining the waitlist. It's counterproductive that it's the 'exception' to the rule!
It's easier to book from the waitlist knowing their card is already on file instead of trying to hunt a client for their cc info last minute (since it's our policy...many times it took 3 days to get in touch with a client to add their cc info before booking an appointment) or maybe even collecting a small deposit or percentage of the service to join the waitlist. Nevertheless, the option for…
7 votes -
1 vote
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1 vote
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1 vote
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cancellation note
add and view cancellation note on client file
3 votes -
Loyalty Points Used as Payment Instead of Discount
We reward our customers with Loyalty points to be used on future services. When a customer redeems the loyalty points on a service the Loyalty points are used as a discount instead of a payment type. This reduces or completely removes the commission that a service provider would have received. This also skews the discount report so it shows larger discounts given than what we have actually given. Loyalty points should be same as cash.
For example, when I personally go to another company to purchase things such as the coffee shop or restaurant they use my rewards points as…
15 votes -
Optimization of Staff Break Period
It would be great for the system to suggest the best time for staff to take a break each day based on bookings, number of hours worked that day, and length of break desired. We currently have to move staff breaks around as apointments book in order to generate the most bookings while also allowing for a lunch break for the team.
4 votes -
2 votes
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1 vote
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1 vote
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1 vote
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1 vote
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Hearts for Favorite Providers Should Stay Permenent for All Future Appointments
Adding a heart upon booking has to be done manually each time when a client calls in or books a future appointment in person at checkout. We always have to double check and ask if they want to be seen by a specific provider and its very easy to forget or not see previous "hearted" appointments. When clients book online and select a heart or when we manually add a heart it should automatically link to future appointments until it is removed or we manually acknowledge that its done as an override.
1 vote -
Show the add-ons for waitlist services
As a nail salon, we created a lot of add-ons to minimize our list of services. It would be very helpful to be able to see the requested add-ons when clients are on the waitlist.
Also, if add-ons could be customized for duration per staff too that would be amazing.
3 votes
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