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2 votes
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Christine Hermosillo
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1 voteChristine Hermosillo
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2 votes
An error occurred while saving the comment Christine Hermosillo
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Thank you Ben for voting. This is one of the biggest issues with this platform and its an issue on the reason they operate to begin with - merchant processing/business. We need to be able to have unique customizations directly through boulevard as we are not paying to utilize BLVD as a merchant processor but for our practice management and medical records. Not giving us an option to create a unique experiences that fits our brand is disheartening to say the least. The amount of work arounds we have had to create and money spent on outside app's to form a more efficient communication with our patients including utilizing a different merchant processor for our online wellness services is absolutely ridiculous. Boulevard has too many holes to operate in this space if those tasked with remedying the issue are not able to review practice requests and act immediately or within a short turn around timeframe to continue to thrive in this space. I feel as though I was blinded by the pretty appearance on the social media as well as through their marketed/branded products that were mailed to us... lesson learned but this is extremely disappointing.
Christine Hermosillo
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5 votesChristine Hermosillo
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8 votesChristine Hermosillo
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67 votesChristine Hermosillo
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9 votesChristine Hermosillo
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7 votesChristine Hermosillo
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4 votesChristine Hermosillo
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6 votesChristine Hermosillo
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5 votesChristine Hermosillo
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13 votesChristine Hermosillo
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14 votesChristine Hermosillo
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2 votesChristine Hermosillo
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2 votesChristine Hermosillo
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2 votesChristine Hermosillo
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2 votesChristine Hermosillo
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2 votesChristine Hermosillo
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2 votesChristine Hermosillo
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2 votesChristine Hermosillo
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Please see review of identified significant opportunities of improvement and better chance at overall long term client retention if boulevard as a business truly values this.
- Lacks configurable workflows and automation needed for real-world medical and aesthetic practice operations
- Minimal ability to customize the platform to our brand, service lines, or patient experience
- Limited control over appointment confirmations, pre-care, post-care, and form-related communications
- No practical way to send or manage forms outside of appointment scheduling
- Forms and chart templates cannot be easily categorized or managed by service line
- No native, full-featured HIPAA-compliant patient communication system
- Inflexible payment infrastructure and lack of built-in payment link generation for telehealth, wellness programs, deposits, or memberships
- Forced reliance on external merchant processors and third-party platforms to meet basic operational needs
- Significant ongoing costs from subscriptions, integrations, and internal workarounds
- Increased staff workload due to manual processes and fragmented systems
- Higher compliance and documentation risk due to platform limitations
- Lack of transparent product roadmap or timely response to practice-level feedback
- Platform prioritizes its own product visual design and marketing over operational depth and clinical usability
Overall “all-in-one” value proposition is undermined by missing core functionality and in my opinion lacks potential for long term success without corporate level support.