Settings and activity
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5 votes
Jeremy Shieh
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26 votesJeremy Shieh
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28 votesJeremy Shieh
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556 votes
An error occurred while saving the comment Jeremy Shieh
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3 votesJeremy Shieh
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5 votesJeremy Shieh
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7 votesJeremy Shieh
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3 votesJeremy Shieh
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4 votesJeremy Shieh
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53 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
So much yes! I’m thinking if there was real integration with Blvd; potentially within the ecosystem of Blvd we could actually better control the availability in real time. I’m thinking because ClassPass is generally so open with its booking controls instead Blvd integration could allow for [only allow ClassPass availability for two weeks] out to take up what potentially is dead time, but also if the schedulable appointment falls on a day that has 75% booked or more, to consider that day a ‘blackout’ day. With these tools, I feel ClassPass would be a viable opportunity to expand Blvd partners’ business without taking away from the organic bookings. Mostly thinking that BlvdxClassPass integration could report false data saying that a day is fully booked because a threshold of required appts has already been exceeded. Either way, for some partners; the external client base of ClassPass is a new audience(s) that we might want to tap into. In the barbershop world, tons of girlfriends of potential clients have expiring ClassPass credits that if they don’t know what to use it on, they may opt to just send their boyfriend(s) to a barbershop to “use it or lose it.”
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5 votesJeremy Shieh
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175 votesJeremy Shieh
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4 votes
An error occurred while saving the comment Jeremy Shieh
commented
I experience this very regularly with mobile and tablet browsers for text input for products, client name at booking, offer selection at checkout, service selection at booking on android, chromebooks, iOS, ipadOS. If this could be somehow corrected then our dependency on full computer POS would minimize and during busy situations, working remote, or when systems are down things would go a lot smoother!
Jeremy Shieh
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7 votesJeremy Shieh
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971 votes
An error occurred while saving the comment Jeremy Shieh
commented
Would definitely appreciate an automated option to charge tiered thresholds of deposits based on historical logic.
If client has no showed 0 times; default deposit of service(s) assessed.
If client has no showed 1 times; halfway between default deposit and 100% deposit assessed.
If client has no showed 2+ times; 100% of service(s) assessed as deposit.
If client has no showed 5+ times; 100% of service(s) assessed as deposit, additional 20% as pre-tip assessed as well.An error occurred while saving the comment Jeremy Shieh
commented
I agree that this feature is probably desirable to businesses. But it is likely prudent to collect CC info for this type of client so that no show and cancellation policies can be abided by. Not too sure how all the T&C across Blvd clients take into account how said fees are charged and whether they can be deducted from ACCT balance/gift cards in the case that no CC on file exists.
An error occurred while saving the comment Jeremy Shieh
commented
This would be instrumental in the development of our ability to take deposits. At current, deposits are an online only process and all phone and in person bookings require the staff to be EXTRA vigilant and aware of steps that seem like workarounds to take deposits. Making it mandatory would better support all businesses and create a more reliable business model for Blvd clients.
Jeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
Returning clients only required to pay deposit as service is set up. This would help businesses deter poor attendance for first time customers specifically. Standard no-show cancellation fees somewhat work but the issue here is sometimes these clients' cards are non-functional and then the business is stuck with what in the end was a dummy booking.
An error occurred while saving the comment Jeremy Shieh
commented
For refunding that deposit rather than going through whole refund process. Looking for a "cancel and void deposit" function that saves time and resources all around.
An error occurred while saving the comment Jeremy Shieh
commented
So that future appts don't have a deposit. This is confusing to the staff and client. It should be that the deposit (and only that portion) for a particular service is FORCED to be used for the particular service that created it. Lapsed appts with deposits should have option of automatic redemption of it.
For example if a service is $10 and deposit is 50% but client has 4 repeating appointments of it. Checkout of 1st appt will show ACCT BAL of $20, client will pay, staff will use ACCT BAL and potentially even tip from the balance... Expected behavior is use $5 from ACCT BAL and then rest and tip are due at checkout.
Would also be great if deposits were not collected at booking time, that it is commitment to transaction. Then at checkout, either normal checkout as one whole transaction amount. If appt missed, then auto-transact the deposit amount from appt while removing appt time to allow for other bookings.
Lastly, behavior of deposits potentially cause double transaction merchant fees because broken into two. This is harmful to the business.
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4 votes
An error occurred while saving the comment Jeremy Shieh
commented
Adding to this that I feel management adding blocks such as lunches and required breaks should be categorized as blocks that take up time but are not held against staff. If there was a way that blocks added by non-managerial staff were instead categorized as personal. Then a report to determine total business versus personal blocks done over a period of time. I know that there already is business and personal but I do not understand how this equates into reports and there doesn't appear to be a way to analyze it.
In addition we do allow for our staff to add blocks on occasion if they know they are going to be late or need to leave early, creating a category "incidental personal" so that we can give them at their reviews a hard number; in 2023 you personally altered your schedule by 1.5 hours a week on average. The company wants to recognize that you always are late monday mornings, to help both of us why not we adjust your monday shifts to start 1.5 hours later.
This reporting would also help identify staff that are abusing boulevard scheduling without relying on staff to look at schedules constantly. In addition if the reporting also showed all blocked time including deleted ones then we could detect who is putting blocks and then removing them, ergo cheating the system and the company.
Jeremy Shieh
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3 votesJeremy Shieh
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2 votesJeremy Shieh
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4 votesJeremy Shieh
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4 votesJeremy Shieh
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I'd like it customized so that there isn't so many potentially needless notifications going out to service providers prior to when it matters. If it were something like;
"notify of reschedules INTO my schedule, if less than 10 days prior to appointment date"
"notify of reschedules OUT of my schedule, if less than 3 days prior to appointment date"
"notify of reschedules WITHIN my schedule, if less than 1 days prior to appointment date"