Present the vertical scroll within the online booking widget for service providers more clearly
Feedback that the online booking widget doesn't show that clients can scroll up and down to view service providers available to book as clearly as possible
Emily Dretzka
shared this idea
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Rachel Lambert
commented
Would like the ability to choose the order in which providers display.
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Jeremy Shieh
commented
If the words “first available” were replace with “no preference of service provider” this would also increase client throughput since they wouldn’t think it is selecting between a specific staff or just the FIRST appointment. Too often clients think that option only leads to the soonest appointment instead of showing them non-request options of ANY date.
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Asenath Avinash
commented
Make the "first available" option more obvious in the online booking widget. The way it is now, it looks like you have to choose a therapist, which can lead to clients not seeing a bunch of available appointments. Can you make it more obvious that they don't have to select a practitioner and can just choose first available. this would help a lot with the online booking
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Sasha Haughn
commented
Clients sometimes think no one is available because they don't know to scroll down to view more available service providers on the drop down. If there was a scroll bar shown on the side when choosing a service provider after they've chosen the service when self booking, we wouldn't be getting waitlist requests for times that are actually available for the 2nd half of service providers not shown. (there are 13 of us so it takes a lot of scrolling sometimes.)
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Jeremy Shieh
commented
Since only 5-6 staff are shown, it is assumed by most clients that those are all the staff we have, it doesn't occur to them to drag that menu down to view more as it lacks visual cues to indicate there are more staff. Moreover, there isn't a clear logic to the order of the service providers, it isn't by price or name. It would be nice if this was customizable to a degree.
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Jeremy Shieh
commented
Currently the listing of stylists when opened up shows a static set (First Available + 5 providers). If the client or user did not think to drag or scroll, then further staff would not be shown and the user would assume only those were available.
Attachments:
Top.jpg is the default loaded view, as seen there are no visual cues to show that there are additional service providers which is shown in bottom.jpg. On solution could be reducing the size of the pull out menu by half of a provider so it is always cut off, incentive for a scroll. Other ideas include adding an arrow down. or "scroll for more" somewhere.