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  1. If a service provider creates an appointment for a client on their phone and that client has an existing appointment that day, the mobile app won't link the two like the dashboard does.

    11 votes

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    1 comment  ·  Admin →
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  2. The UX is confusing in terms of including a Cancel button when a membership is in a paused state. Cancellation button should be removed or additional pop-up to specify term end should be included.

    1 vote

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    0 comments  ·  Admin →
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  3. Deposits take too many days which is hard on a small business

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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    1. I have noticed that clients have sometimes booked multiple appointments by accident on the same day. I think there should be a tool that recognizes daily potential accidental bookings and just picks up on potential errors/staggered appointments.

    2. there should be a tool that shows the progress of each appointments AND if a client is running late. We have the ability to NOT check them in if they are running late to the appointment... but it would be nice to have a button to press that notifies whoever is looking at the calendar perhaps in a different location that we KNOW…

    4 votes

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  4. Would be helpful to see opens, bounces, unsubscribes AND it would be especially helpful if there was a way to know how many booking happen through the email that was sent out

    2 votes

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  5. would appreciate having it in the dashboard for visibility

    2 votes

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  6. For shared memberships, we need to present better visibility into the sharing member's actions in terms of which original member's vouchers were used, either on the order, within their client profile, or on voucher redemption reporting. Right now, when a shared member using a voucher, there is no further indication following the transaction as to where that voucher was redeemed.

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  7. Need to know what tips were paid in cash vs. credit

    Currently going into the register and clicking on each order to view the details and see exactly how much gratuity was paid in cash

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  8. So we will know exactly when they arrived.

    5 votes

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  9. We offer packages for 50 or more wash & blowout services and currently to do so we had to add 30 vouchers of the service and then 20 vouchers of the service. Would prefer to not have a limit and just add all at once

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  10. Ability to restrict application of a promotion to only when another service has been scheduled i.e. can only add a treatment promotion if a specific facial service is in the cart.

    2 votes

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  11. Jenna Perry Loves the new online GC option. However, She has asked if down the line, there can be an option to not have the pre selected amounts listed ($25, $50, ect) She would like an option to toggle that off and only have custom or the ability to add in their own pre-selected amounts.

    3 votes

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  12. 2 votes

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  13. We need to have the options for specific stylists that use their own color (no back bar color charge)

    1 vote

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  14. Sometimes it's incredibly hard to get in contact with other locations due to clients checking in / checking out and the phones ringing. This would provide easy communication to the teams.

    1 vote

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  15. 1 vote

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  16. Ability to sell a package that includes the ability to pick a limited number of services from a group of defined services i.e. 5 options and ability to pick 2 services out of 5

    4 votes

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  17. On our previous system, when a client was checked in, on the calendar dashboard we were able to see clients highlighted or turned to red if no showed. Creating a quick at a glance for a manager to see how many clients were in the building or stylists were waiting for a client to arrive.

    13 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  18. 1 vote

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  19. Create a required drop down on the dashboard so when a member cancels, a required reason field should be filled out before the cancellation is processed. This feature should also be able to be exported under the member reporting feature so we can analyze on churn.

    10 votes

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