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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7490 results found

  1. I really like BLVD so far, but a lot of the users on this platform are providing medical treatments and the charting system should reflect that. I want to be able to have lab results integrated, as well as a way to chart a visit of any kind without having to make a form. Ive never had to make forms with other systems. BLVD should include a more medical/professional charting system.

    19 votes

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  2. 2 votes

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  3. Easily print a list of a single client's future appointments, including appointments at multiple locations.

    8 votes

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  4. Allow customization of discount buttons such that the discounts that are used regularly are easily accessible. Ex: I want a button that has a discount of 3.5% that I can click instead of typing in the discount percentage every time.

    3 votes

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  5. Allow me to start a checkout on the professional app, and when it asks for a card, it switches to the DUO checkout screen and bluetooth connects to my duo. I can just turn the iPad around for the customer to complete their part, and then it goes back to the app screen for me to finish the checkout. Would make mobile checkouts easier, plus make it easier to have resilient options if the internet is down as our iPad has a cellular modem.

    1 vote

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  6. Fragrance specialist should not be lumped under "Beauty Stylists". It's a misnomer and causes confusion!

    1 vote

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  7. It isn't appropriate to lump fragrance specialists under the banner "beauty stylists". It's a misnomer and causes confusion.

    1 vote

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  8. Allow the Stylist the opportunity to review the details of a self-booked appointment BEFORE the appt. is automatically CONFIRMED and communication sent to the customer!

    1 vote

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  9. option to arrange the client facing order of memberships

    1 vote

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  10. Boulevard should take extra security measures to ensure online gift card purchases by making the purchaser provide their matching billing address to the credit card to prevent fraudulent purchases.

    We had issues with people using stolen credit cards to buy a gift card online and then using it at our salon. Not only are we losing money on the gift card, we now have to pay our service providers their split commission.

    11 votes

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    1 comment  ·  Admin →
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  11. When a client is paying cash, and they do not hand out exact change, keep record on the completed order how much the client handed to us, as well as what change we owed them.

    15 votes

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  12. Reviews. Clients are writing reviews that are not even available to be seen. A business works really hard to get a review. So there is no point here. Please update to where the BLVD reviews can be seen. But more importantly the client needs an option to review on Facebook, Yelp, Google. THIS would be supportive to your client base and should not be difficult. I believe we all have the same brilliant idea. Thanks.

    5 votes

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    1 comment  ·  Admin →
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  13. We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)

    Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…

    3 votes

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  14. I would like the ability to block junk/spam messages on the messaging tab

    1 vote

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  15. Loyal clients like to take advantage of promotional gift cards. When they also want to enroll in a membership, they can't use those gift cards that are often hundreds of $. It would be great to be able to use a gift card on file but still require a credit card so that card can automatically be charged for renewals once the gift card runs out

    1 vote

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  16. We had instances where we don't notice that a clients card has expired until it's too late. I understand that when its a membership they will be notified but it would be cool if it was sent out even just from their profile

    1 vote

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  17. There isn't a way to give staff schedule visibility without also providing access to client information through appointment details. Even when only "View Availability" is selected, even though the staff member can't see the clients' name on the calendar, they can click on "Schedule", "Cancellations", and "Waitlist" and gain access to client info.

    We need a way to be able to limit the staff from viewing any and all client data and only see the providers' calendars have appointments scheduled.

    Since the permissions work as a package, when we enable "View all appointments" to see the schedule, staff can click…

    1 vote

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  18. We would like notification capabilities for patients that purchase skincare products.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  19. We’d like to request that all patient communications and responses be routed through the Boulevard app going forward, so that our team can access and reply to messages both on iPhones when out of office and on the iPads in office.

    It would also be incredibly helpful if push notifications could be enabled on our devices when new messages come in—especially during off-hours—so that no patient messages are left on "delivered" and we can maintain a high level of customer service, even when team members are on call.

    5 votes

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  20. It would be nice if there was an easy way to split the total between two people for one booking. Currently, the only way to split a service (including two services booked under one appointment) is to manually do the math and charge one card, then the other. However, manually splitting the total doesn't account for the service fee for credit cards nor the tips. It gets confusing and makes it uncomfortable having to ask them individually how much they want to tip on their card.

    2 votes

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