5946 results found
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Client Notes: Hyperlink option
Ability to add hyperlink to Client Notes so users don't have to copy and paste, but can instead, click.
3 votes -
Notifications
The business would like the ability to have notifications for all check-ins for all providers sent to a specific profile (person who manages front desk)
1 vote -
1 vote
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1 vote
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Bell Notification when Walk-in is Booked
The business wold like to be notified with a notification or a sound alert when a walk in is made on the iPad
2 votes -
Changing an appointment and all enhancements/add-ons are lost
Changing an appointment and all enhancements/add-ons are lost
1 vote -
Online Scheduling Weird times
Deposits for services in dollar amount, not %
The ability to add or update services on the ticket/sale instead of rebooking, this is an additional step that’s time consuming
Not being able to edit a ticket/sale after payment has been processed. If an error is made we have to delete the entire thing and start over instead of being able to update payment type.
Online scheduling allows guests to schedule at weird times and the bookings overlap even though we’ve selected “no double bookings”
Changing an appointment and all enhancements/add-ons are lost
When adding credit we then are unable to…1 vote -
Reporting on Front Desk Privilege Group
The business wants the ability to track pre booked %'s for the staff members who are booking the appointments. They want to be able to see reporting on performance metrics as well based on if they have upgrade services, added add on's ect.
1 vote -
Membership purchase - card on file saved to client profile
When purchasing a membership, a card on file should be saved to the client profile without having to click the "consent to store" box.
1 vote -
1 vote
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11 votes
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Option to enter notes on loyalty point updates
The business would like it to be option to enter in a reason on why loyalty points are being updated. They are trying to save as much time as possible.
2 votes -
Show client their total price on Ipad and allow them to select their gratuity there
Previously with the reception app we were able to discreetly show our clients their total via the Ipad and allow them to select their gratuity there and then ask them for their card to charge the total. Now with Duo we have to vocalize their total, ask for their card, run it, and then show them the Ipad where they can select gratuity.
Some of our services we offer are over $4,500 so I feel it is much more classy to discreetly show them their total rather than announce it - especially since we are a relatively small salon where…
2 votes -
Pre Authorization of Service amount that goes into effect at the beginning of a cancelation policy
Pre Authorizing the funds on a clients card would insure the stylist gets paid upon cancelation. The current situation leaves the stylist with a "declined" credit card that was placed by he client when making the appointment, thus losing money. The Pre Authorization should go into effect at the beginning of the salons/stylist cancelation policy, and if the Pre Authorization is declined due to any reason including INSUFFICIENT FUNDS, then the appointment can not be made. The PreAuthorization could be "captured" upon check out, or even canceled if the client wants to pay with a different card.
6 votes -
1 vote
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Removing Checked out BUT cancelled Appts
sometimes accidents happen and an appt gets checked out before it has happened. Once it has been checked out it can't be edited or REMOVED from the calendar. This means other clients can't book this spot online
7 votes -
2 votes
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Automatic Tag for Online Booked Appointments
When a client books an appointment online- it would be amazing if the appointment automatically had some kind of tag to show it was booked online on the schedule instead of having to open an appointment. 🌎Something like this
20 votes -
1 vote
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creating an appointment ticket
it would be great to be able to open a ticket for a client that isn't necessarily a sale of a product or an actual appointment or allow for you to add service to the "add sale" option for misc services. as of now, you have to create an appointment to create a ticket that isn't a sale of a product.
1 vote
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