Appointment Change History
The business would like to be able to see a change log within the appointment when service providers are changed.
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Katie Swerland commented
this would be great. so we know when it was scheduled, rescheduled, confirmed, arrived, and checked out.
the time stamp for arrived until check out would be super helpful for our tracking to know if patients are being taken care of in a timely manner and how long the appointment took total
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Robin Molnar commented
A log of every change to appointments and to tickets would be very beneficial including when an appt is deleted, a service is changed or deleted, a service is rescheduled to another provider...log should include time of change and who made change
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Prentice commented
also need to see if the service or service duration has been changed
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Brittany Moore commented
It would be great if we could track clients rescheduling. Appointments are moved but there is no tracking on the appointment. Cronic rescheduling is just as bad as rescheduling.
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Lupe Perez commented
I want to be able to see every time a client is moved. Right now, all I see is when a client time is moved but I would also like to see if the technician was changed and which staff member moved it to a different technician
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Kelly Shine commented
we would like to be able to see a complete history of changes made to an appointment in addition to date and time. For example: services and provider
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Alexa Erickson commented
the business wants to be able to see the original service that was booked in the event that it was changed.
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Bekah Salonovation commented
We 100% need a log of all appointment changes (moves, reschedules, additions) with time and date stamps!!!
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Becky Rasmussen commented
This needs to happen asap
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ANGELA KRIZ commented
When service providers move the appts..not cancel...but edit the date and time - we cannot see that history. This is critical
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Bryan Bernstein commented
Have there been any updates to this topic? Please consider that you're playing in the Med-Spa space now that these logs are critical to our operations. We are a busy practice and not having these time stamps is a gigantic pain-point for us.
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Aimee Phillips commented
Agree 100%. Need a log of all changes to an appointment
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Marisa DeJesus commented
I agree 100% with the request and the comments
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Emily Ellwood commented
This really needs to be done ASAP. I couldn't agree more with Bryan's comment below.
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Mackenzie Fribance commented
Ideally, this would show exactly what was changed, when the change was made, and who made the change.
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Bryan Bernstein commented
I want to thumbs up this 100x. It's killing us not having these timestamps of changes. I keep having to waste time bothering support to dig into issues. Both fo our other platforms had timestamps of every single change made, etc to appointments. I NEED this for so many facets of operating that it's really becoming an operational issue on our end. please make this happen asap!
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Bryan Bernstein commented
I need all logs of appointments. I'm dying without this. I keep asking for timestamps of any and all changes. It's hard to have no accountability for my desk staff as well as the clients, especially with disputes for no shows, etc.
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Alexa Erickson commented
The business would like to see a time stamp within the edit appointment view when changes are made to the appointment such as staff change, service change or time change.
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Kristen Browe commented
Would love to see an admin report for a daily summary of ALL appointment activity: EX - new appointments booked and rescheduled. I can look at the cancellation report for cancelled appointments, but it would be great to see which days are more active for general bookings & who is moving around on the schedule.
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Jessica Bruce commented
Being able to track any appointment movement, reschedules, moved over to new technician, time change ect.