History of Every Action on Account
A log of every message sent and every action made on the client's appointments so we can investigate errors by looking at a detailed history on the account. Unless I am mistaken, there is nowhere to trace amendments made to appointments throughout the life of the record. In addition, a Contact Log entry should appear automatically every time a message is sent to the customer for whatever reason, including automatic reminder emails so that we can see for certain when anything was sent. For instance, if a message fails for any reason, we have no way of knowing.
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Danielle Watkins commented
There should be a history of when the account was created. "John Doe created this account on 12/16/2023."