Settings and activity

15 results found

1. Search in Contact Center Messages

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   Waitlisted  ·  4 comments  ·  Ideas Hub  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Taylor Blow supported this idea  ·  Nov 11, 2025

2. OPTION TO STAR TEXT MESSAGES TO GO BACK AND RESPOND MESSAGE

   30 votes

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   Taylor Blow supported this idea  ·  Nov 11, 2025

3. Add a flag to messages that it needs follow up, further info or attention

   14 votes

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   0 comments  ·  Ideas Hub  ·  Delete…  ·  Admin →
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   Taylor Blow supported this idea  ·  Nov 11, 2025

4. Thank you for your help, please pass along the following recommendations for improvements: 1. Allow messages to be tagged "unread" and allow

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   Taylor Blow supported this idea  ·  Nov 11, 2025

5. Unopened messages need to be at the top

   31 votes

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   1 comment  ·  Ideas Hub  ·  Delete…  ·  Admin →
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   Taylor Blow supported this idea  ·  Nov 11, 2025

6. Filter messages feature

   4 votes

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   Taylor Blow supported this idea  ·  Nov 11, 2025

7. app for messages

   27 votes

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   Taylor Blow supported this idea  ·  Nov 11, 2025

8. Unread texts stay at the top of message list

   19 votes

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   0 comments  ·  Ideas Hub » Marketing and Messaging  ·  Delete…  ·  Admin →
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   Taylor Blow supported this idea  ·  Nov 11, 2025

9. Flagging Messages

   29 votes

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   Taylor Blow supported this idea  ·  Nov 11, 2025

10. It would be nice to add an "unread" option after opening a chat on text messages.

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    0 comments  ·  Ideas Hub » Marketing and Messaging  ·  Delete…  ·  Admin →
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    Taylor Blow supported this idea  ·  Nov 11, 2025

11. Assign Text Messages to Staff

    3 votes

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    0 comments  ·  Ideas Hub  ·  Delete…  ·  Admin →
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    Taylor Blow supported this idea  ·  Nov 11, 2025

12. Read vs unread message filters

    33 votes

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    1 comment  ·  Ideas Hub  ·  Delete…  ·  Admin →
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    Taylor Blow supported this idea  ·  Nov 11, 2025

13. Read Messages

    34 votes

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    0 comments  ·  Ideas Hub  ·  Delete…  ·  Admin →
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    Taylor Blow supported this idea  ·  Nov 11, 2025

14. Messages: Mark as unread / save draft

    54 votes

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    Waitlisted  ·  7 comments  ·  Ideas Hub  ·  Delete…  ·  Admin →
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    Taylor Blow supported this idea  ·  Nov 11, 2025

15. Allow us to mark messages as unread

    199 votes

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    Waitlisted  ·  10 comments  ·  Ideas Hub  ·  Delete…  ·  Admin →
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    Taylor Blow commented  ·  Nov 11, 2025  ·  Edit…  ·  Delete…

    PLEASEEE allow messages to be "assigned to a provider" or in the least mark as unread. It's very embarrassing and makes us look unprofessional when a patient messages us and we don't know it's there/don't reply.

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    Taylor Blow supported this idea  ·  Nov 11, 2025