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3 results found

  1. Send a secure link to add credit card info from their client profile

    35 votes
    6 comments  ·  Ideas Hub  ·  Admin →
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    Stephanie DeLozier commented  · 

    With a significant increase in no-shows and late cancellations, allow clients to input their Credit Card information within the Client Portal. This allows the clients to have control and feel safer rather than giving information over the phone. This credit card is used to hold the appointment and charge for no-shows and late cancellations. If needed, the client can access their portal to update the credit card in the future. Additionally, allow the salon to send them a link to input this information or fill out an intake form prior to the appointment.

    Stephanie DeLozier supported this idea  · 

  2. Actual price the client is paying today, shown on iPad on their side.

    708 votes
    71 comments  ·  Ideas Hub  ·  Admin →
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    Stephanie DeLozier supported this idea  · 

  3. Deposits for services

    969 votes
    Waitlisted  ·  132 comments  ·  Ideas Hub  ·  Admin →
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    Stephanie DeLozier commented  · 

    VERY VERY VERY IMPORTANT! The number of no-shows and same-day cancellations are out of control. It eliminates the uneasy feeling for clients as their information is not inputted over the phone but from themselves.

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    Stephanie DeLozier commented  · 

    Allow clients to enter their credit card information to hold an appointment within the client portal. WITHOUT online booking enabled. Clients will feel more comfortable giving this information to hold their appointment rather than reading the numbers over the phone. (we are not comfortable with online booking yet)

    Stephanie DeLozier supported this idea  ·