Settings and activity
687 results found
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70 votes
Jeremy Shieh
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82 votes
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49 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
The beta reports contain TOO MUCH sensitive data when deep diving that under few circumstances anyone lower than a disctrict manager should have access to.
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24 votes
An error occurred while saving the comment Jeremy Shieh
commented
At current the staff made appts outside of dashboard seem to not trigger any form of reminders or confirmations
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20 votesJeremy Shieh
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347 votesJeremy Shieh
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90 votes
An error occurred while saving the comment Jeremy Shieh
commented
Reports that work to determine total amount of cancellation fees charged over a period of time.
Reports to determine which service providers are being no-showed the most and by how much.
Ranking report to show which day of week is most cancelled, which months, which staff, etc.
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135 votesJeremy Shieh
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369 votesJeremy Shieh
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237 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
This makes it impossible to look at previous schedules to conduct business properly. So we must leave staff "active" but with degraded permissions. Please allow for deactivated but still show on retro schedules!
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14 votesJeremy Shieh
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9 votesJeremy Shieh
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12 votes
An error occurred while saving the comment Jeremy Shieh
commented
At current there are many features that are left out due to incompatibilities. Boulevard's platform's comprehensiveness would take a new level if it was fully usable cross platform and device format.
At current myself and staff alike use a myriad of devices. The Boulevard professional app is meant to be service-provider level usage which is at current is 3.5-3.8 stars IMO. The receptionists, managers, and owners could greatly benefit from a better experience of using web-interface Blvd.
Here is a short laundry list of things that are not working that I'm hoping are relatively simplistic changes that would at the very least allow my staff to comfortably work from any instance and shore up our reliance on primary desktop usage.
* All mobile experiences cannot use help chat properly
* iOS+Chrome/safari cannot use Submit an Idea (android + chrome can)
* Android+Chrome/Edge/Samsung Internet cannot use any text entry portions, at current it zoom scales to the box, prepares a text input, then backs out and returns frame. This makes it unusable for text entry.
* iOS+Safari sometimes scaling issues where top tab menu consolidation into hamburger button does not occur and tabs are hidden, workaround is refresh
* Manage<Schedule on all mobile platforms scaling issue hides the toggles for date movement, zooming not possible nor panning to get there
* Moving appts/blocks not doable through movements on mobile experiences, workaround is open element and adjust with text input or drop down time change. This is usually doable on iOS+safari but not android browser(s) due to the scaling and keyboard calling issue presented earlier
* I'll add some more to this idea to include checkout flows and such -
3 votesJeremy Shieh
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16 votesJeremy Shieh
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4 votes
An error occurred while saving the comment Jeremy Shieh
commented
In addition to there being possibly a link in which the client can book or schedule an appointment where this action if completed deletes the waitlist request, the wording should be done so that not as much of a false sense of the appointment that is waitlisted will occur should be used so clients are aware that the business is attempting to accommodate but it is variable.
ALL CAPS ARE SUGGESTIONS
Hi [Client Name]!
You have requested an appointment with [service provider] during the [portion] of [date]. OR RANGE OF DATES
We will contact you at [client phone number] when AND IF an appointment becomes available. To make changes to your request feel free to call [business name] @ [business number].
IT IS OUR HOPES THAT WE CAN SEE YOU DURING YOUR REQUESTED TIMES BUT
If you do not hear back from us regarding your request, NO APPOINTMENTS BECAME AVAILABLE, please book an appointment online for your next availability.YOU CAN CHANGE THIS REQUEST OR BOOK YOUR NEXT APPOINTMENT BY CLICKING THIS LINK [booking link, connected to email address this is sent to by tokenization that expires].
Thank you,
[business name] -
142 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
At current, we sell packages that contain vouchers for use with any staff. If the package sale is sold under a service provider, this service provider's product total on reports (not commission) reports will improperly show the packages which do not need to be enumerated as such. This requires salons to either pull product commission reports, go into the sale and adjust the seller (which may still not solve the problems as the clawback may be occurring outside the pay period), or manually deduct the amounts in order to not payout bonus on products that may not require bonus structured the way the other products are done.
Utilizing commission reports for this does work, but is on a cash basis rather than accrual in that payroll summation still requires manual thought process to make sure the clawback is appropriately hitting the same period rather than a different one.
Easiest solution (opinion) is to have the ability to have certain products or packages have NO option for "seller" and lock to a default that cannot be overridden.
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72 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
Concept: Send a message, click one of three buttons above message field, then send.
Would be super great if it can contain smart tags/mail merge.{4 week Reminder}
Hello [First Name] from [Business Name], it's been about 4 weeks since your last appointment and if you're ready to see us again give us a call at [Business Number] or book online here! https://linktr.ee/refineroseville/{Appointment Reminder}
Hi [First Name] from [Business Name], just confirming with you that your next appointment is [Next appointment date and time], if you need to make any adjustments or cancel please give us a call at [Business Phone] or respond here :){Receipt}
[First Name] thanks for visiting us at [Business Name] to get a copy of your receipt emailed to you, we need your email address. Please respond with that and we'll get it over to you ASAP! -
9 votes
An error occurred while saving the comment Jeremy Shieh
commented
At current the options are first available and book by service provider. If a client had the intent of booking next Wednesday at 4pm with no qualms about who is doing it, they would themself have to workaround and either just select a service provider and trial and error until they got the time they wanted or go through first available and do the same.
Perhaps the solution is changing the words of "book first available" to book by time. The current wording is misleading to consumers (especially first time) because it signals to them they cannot book a specific time in the future unless they are familiar with our staff or are trial and erroring to get there.
If the row was "Book by time, first available TODAY at 3pm" that would contain the most information and also not lose potential clients due to a misunderstanding.
Jeremy Shieh
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2 votes
An error occurred while saving the comment Jeremy Shieh
commented
Could be as simple as a triangle indicator at the beginning of each interval. Greatly reduces thinking for receptionist for intervals that are more difficult; ie 45min, 1:15, 1:30, 1:45+ etc...
Some of these product sales are large ticket items that probably should have a form to show the clients the terms of purchase and then we have a record of such agreement so the business and boulevard are both protected in these big sales.