Settings and activity
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4 votes
Jeremy Shieh
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7 votesJeremy Shieh
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2 votesJeremy Shieh
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4 votesJeremy Shieh
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1 voteJeremy Shieh
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4 votes
An error occurred while saving the comment Jeremy Shieh
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As long as it is PCI compliant, I absolutely love the idea to just request that a repeat client enters in the card's CVV post authentication!!!
It not only would save clients some time booking, it would also provide a sense that everything is connected properly and instill more confidence in our cloud environment. At current when clients are repeatedly asked for information that they know our system already possesses, they feel that data is being poorly handled and it does not create the idea that data protection and privacy is being properly addressed.
Jeremy Shieh
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3 votesJeremy Shieh
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2 votesJeremy Shieh
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2 votesJeremy Shieh
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3 votesJeremy Shieh
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112 votesJeremy Shieh
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4 votes
An error occurred while saving the comment Jeremy Shieh
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Love this! A percentage score of appointments that were confirmed previously would be helpful, and if Boulevard highlighted appointments that not only are unconfirmed, but the client usually does confirm to let us know that this is an iffy booking and we should be calling them more.
If they never confirm but always come in then that is no actual issue, just frustrating. It's the clients that usually confirm but haven't that is where my locations would like a heads up that intervention may be needed.
Jeremy Shieh
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7 votesJeremy Shieh
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2 votesJeremy Shieh
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6 votesJeremy Shieh
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6 votesJeremy Shieh
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8 votes
An error occurred while saving the comment Jeremy Shieh
commented
Ideally if they cancel online after cancellation cutoff that the system assesses the late-cancellation fee. If it would let them know that their appointment has been cancelled and the fee has been charged would minimize confusion and also give us one less thing to do manually.
Jeremy Shieh
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30 votes
An error occurred while saving the comment Jeremy Shieh
commented
Another option would be at time of checkout (order closing) that the remaining duration of the appt be converted to processing time so that it is bookable.
Jeremy Shieh
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I believe the easiest workaround to this would be in Manage < Details < Business Name; and if it is called Starbucks, change it to "Starbucks (Downtown)" and "Starbucks (Central Park)"