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229 results found

  1. Waitlist only available on days with published schedules

    95 votes
    Waitlisted  ·  15 comments  ·  General  ·  Admin →
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    Beret Loncar commented  · 

    The waitlist is not super useful as it is. 1. it really is only used by regular clients who know someone is working. 2. We have to reach out to them when an opeing opens. 3. They add themselves to days and holidays no one is working. 4. it is only useful for those who have come in....any new client will just move to the next spa/location. For those clients, we need a feature that encourages them to call. Ie if we are booked today or the apt is in a lead time call.

    Beret Loncar supported this idea  · 

  2. Create links that we can send to clients to capture CC info

    798 votes
    Waitlisted  ·  61 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  3. Late cancel/no show email

    688 votes
    Waitlisted  ·  4 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  4. Appointments in lead time show available but call to book

    3 votes
    Waitlisted  ·  1 comment  ·  General  ·  Admin →
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    Beret Loncar commented  · 

    People will not vote for this as they do not realize how much business they are losing when someone navigates away without calling. You should always be encouraging people to call if the site shows as fully booked. I want that customer for later.
    Many places do not take same day bookings but we are larger and so rely on them. My therapists need 90 min travel time though and so I have to leave the booking open and manually block them off all day long. If it says fully booked, and my therapist only has 1 booking for the day, it never books as the lead time is covering their schedule.

    Beret Loncar supported this idea  · 
    Beret Loncar shared this idea  · 

  5. Customizable Lead Times

    44 votes
    Waitlisted  ·  11 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  6. Automated Emails for Loyalty

    5 votes
    Waitlisted  ·  0 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  7. Option to have loyalty to be based on tenure

    3 votes
    0 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  8. Option to enter notes on loyalty point updates

    2 votes
    Waitlisted  ·  0 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  9. Loyalty Points Used as Payment Instead of Discount

    15 votes
    0 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  10. Provide Report or Filter for Marketing Opt-In Preferences

    34 votes
    Waitlisted  ·  6 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  11. Improve Marketing Metrics

    46 votes
    Waitlisted  ·  13 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 
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    Beret Loncar commented  · 

    Email marketing needs to show the open rate and the click rate. Our click rates are 1% which is very low. It is very hard to see if anyone is opening them at all. The standard is an open rate and we really need that information.

  12. Smart Marketing

    17 votes
    0 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  13. Ability to import custom email templates into the marketing suite

    29 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  14. Flat Rate Commission

    68 votes
    Waitlisted  ·  13 comments  ·  General  ·  Admin →
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    Beret Loncar commented  · 

    Ugghg using the spread sheets is so much more time-consuming. I really want real payroll.

    Beret Loncar supported this idea  · 

  15. Record of ALL Appointments, kept, missed, &/or moved/rescheduled

    40 votes
    Waitlisted  ·  1 comment  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  16. Show the amount of hours you've worked, not just the time you clocked in and out.

    41 votes
    Waitlisted  ·  2 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  17. Loyalty Program connects with client Referrals

    58 votes
    Waitlisted  ·  4 comments  ·  General  ·  Admin →
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    Beret Loncar commented  · 

    Loyalty in general needs an upgrade. Expiration, points for each kind of thing (we do not want points for packages are already discounted) we desperately need a referral program.

    Beret Loncar supported this idea  · 

  18. Allow for scheduled holiday closures.

    180 votes
    Waitlisted  ·  9 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  19. Switch guest name

    95 votes
    Waitlisted  ·  9 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 

  20. Block clients from booking with specific service provider

    81 votes
    Waitlisted  ·  9 comments  ·  General  ·  Admin →
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    Beret Loncar supported this idea  · 
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