311 results found
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One-Time Text Messages
The client would like to be able to send mass text blast to their clients.
839 votes -
Adding service in checkout instead of editing whole appointment
We are constantly adding services to client's treatments. It would be very helpful to be able to add them right in at the check out screen instead of having to edit the whole appointment. Besides the extra steps, it also messes with the way the schedule looks for the rest of the day! :)
765 votesNow live: Add services directly from the checkout window—delivering faster, more efficient transactions and no disruption to your calendar.
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Actual price the client is paying today, shown on iPad on their side.
When a client leaves a deposit, and I go to check them out, it shows them the total amount of the service, and does not show that they also put down a deposit. It creates a lot of confusion at the desk because they think they are being charged full price, when they already paid a deposit.
726 votesThe order total on the iPad will match what is shown on the dashboard, with a cleaner and easier to read layout.
To see these changes, please update your Duo app!
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Client Portal (catch-all idea)
Catch-all idea for a client-facing portal. To help the product team prioritize the functionality you need, vote for more specific ideas like:
-Clients view past and upcoming appointments
-Clients can add or update payment method on file
-Clients can manage their own memberships
-Clients can see gift card balances496 votesHey Folks!
We love to see your input on how our product can better meet your needs. We’re excited to share that as of Thursday last week, all Boulevard customers can link a client portal login experience directly from their own website, and clients can also access client portal from self-booking. Once logged in, clients will see all of their past appointments and can manage upcoming appointments. To learn more, check out the changelog post.
While the client portal idea is being marked as “complete” today, we’re not done.
We’ve already received a lot of feedback on what other functionality you’d like to see for your clients. Please keep it up - we’d love to have you weigh in on some other client portal-related requests to help prioritize our roadmap:
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Immediate Confirmation Texts
our clients would prefer to receive a text immediately after booking rather than an email. An option for both would be great. If someone makes an appointment with us over the phone we prefer to just take their number down rather than have them spell out an email.
446 votes -
Custom appointment confirmations & reminders
In the dashboard, we would like custom fields to add custom copy for text messages and emails and select which method of communication we prefer for reminders and confirmations.
For example, most of our clients utilize SMS vs. emails and we would like to have the option to turn off email communication and utilize only text. In the Manage Business section, we would like to add a Client Communication section so we can have more options for communication. The options should be for both separately ie.
Appointment Confirmations:
- Text Messages
- Emails
- Both
Appointment Reminders:
- Text Messages
- Emails
- Both
Reminder frequency…
441 votesBoulevard's automated confirmation and reminders SMS are able to be customized with additional verbiage, links to forms and appointment details, and cancellation policy. Locations are able to select whether they'd like opted-in clients to receive notifications via sms.
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Agree checkbox for cancellation policy for self-booking
When booking online, have client check a box that attests that they agree to cancellation policy before being able to book.
361 votes -
Text Reminder for incomplete forms
We can select specific appointments or all for clients who have incomplete forms. It will help with timing, as many clients run late or come exactly at their appointment time or do not read their emails. Especially if we are closed and our 10 am client affects the whole day. We like the forms complete also for our therapist to print or review their new client's information.
Example of what we send out...
"Hello - This is <BUSINESS NAME> sending a friendly reminder that you have incomplete intake forms in your email. Please take your time to complete these forms,…
350 votesCustomers using booking confirmation texts can now send a forms reminder with link to outstanding forms, to SMS-subscribed clients. Click "Resend forms reminder" from the "Edit appointment" window.
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Deactivating Staff - Show WHERE the remaining appointments are
When DEACTIVATING STAFF, it will show that the staff member has an upcoming appointment, and that continuing to deactivate will not cancel the appointment, but may hide it.
PLEASE make it so that we can find WHERE this appointment is. Dates. Times. Etc. It's crazy to look around and still not find it. Sometimes it several months into the future.
329 votes -
Ability for clients to Reschedule their appointments
Clients are forced to cancel an appointment without being able to reschedule. This has become an issue, especially with covid, when people are having to call into move their appointments - spending way too long answering phone calls since getting BLVD. Clients don't want to have to pay another deposit when they already have - having a reschedule button they can manage would eliminate this new task I've recently been given.
280 votesClients can now reschedule their own appointments with the new appointment details page.
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249 votes
Each location's cancellation policy may now be included in booking confirmations and appointment reminder texts.
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Retention Reporting
We would like a report that essentially says "of all the clients the barber sees, X% of them come back to them or the shop." A tech world corollary would essentially be customer churn rate. Screenshot of an example from Booker below (the entire screen lists all barbers, only 1 shown here) and raw data is attached. I'm also 99% sure I brought this up during initial sales calls and was told it could be done on Boulevard, both for new clients and existing.
On the data set, it's generated by pulling all clients that came in on the specified…211 votesWe're delighted to share our new and improved retention reporting, including updates to time frames, existing client retention, additional fields, and more. Check out our changelog here.
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201 votes
Hello there! Exciting news! Last week we released our new image markup feature, which allows service providers to mark up diagrams or add photos for markup directly in Boulevard (either on desktop, or via the Professional App). This feature is available for all customers that have Boulevard Forms and Charts! Please check out the support article for more information on how to setup this feature, and enjoy!
-The Boulevard Team
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allow an option for clients to have to fill out forms once a year instead of just first visit or every visit
some forms we would like to have clients update yearly. it would be nice if the system automatically did this as an option in the form settings
165 votesHey there! Thank you for your feedback! Exciting news: we just launched the ability to set expiration dates on one-time forms. That means that you can have clients resubmit forms any number of years or months after the first submission. Check out the changelog post to learn more. Enjoy!
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View completed forms on app
Our aestheticians need to be able to view this paperwork to ensure accuracy of treatment performed as well as client safety. The only way to view this is to login to the web version. It's cumbersome and negates the mobile app for them. Thank you!
158 votesHey Folks! Thank you for your feedback. You’ll be happy to know that as of today, all customers with Forms can access forms from the Boulevard Professional App. With this update, you can now access and update critical client information when you need it most directly from your smartphone or iPad. Just one more way to deliver the best client experience. Check out this article on our support center for more: Forms in the Professional App. We appreciate your ideas and contributions—they help us constantly improve our software. Please let us know how this new feature works out for you.
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155 votes
Hey folks! Thank you for your feedback, always!
As of today, all Boulevard businesses can manually send forms to clients, on demand. Whether you're adding a new form to an appointment on the fly or simply reminding clients of their outstanding forms, you can send a new form reminder from the edit appointment screen on both your dashboard and the Professional app. This will send a new message to the top of the client's inbox with a link to all forms assigned for easy completion. Check out the changelog announcement for more details.
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Separating out Memberships from Product List
Memberships should live in the Memberships section of the Manage Business Tab and Manage Location so that there is information solely on products in the Products tab and memberships can be built and viewed in the Memberships tab.
151 votes -
Banning Customers from Booking
For clients who have been banned from our business for various reasons, the ability to have them not be able to book either by recognizing their email address or IP address.
122 votes -
Populate Client Profile from Intake Forms
It would be amazing if preferred names, preferred pronouns, and birthdays could be input into client profiles attached to appointments after intake forms are filled out.
119 votesHey folks, thank you for taking the time to provide your input! As of today, all Boulevard forms customers can connect Client Profiles to forms and charts. Your Client Profile can be configured so that it updates based on form and chart responses and you can auto-populate charts to save time. As a result, you’ll also be able to report on the data that flows from forms and charts like client age, zip code, and referral source. Check out this support article to learn more.
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Memberships - Agreement Forms
Would like to be able to attach forms to a membership or series (product instead of service). The workaround for this now is not ideal at all.
118 votes
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