342 results found
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Stop having pop ups over the dashboard for marketing
I dismissed the pop up about text blasts. But it still flashes on the screen EVERY time I open Boulevard. It is rather annoying to see.
I am confused as to why we don't have pop ups to announce critical changes to the software, but we can show marketing pop ups for weeks.
It seems like the past month has had some active pop up that is flashing before disappearing. Is this the new normal, or will they eventually go away?
Also, we pay a ton of money to Boulevard, please stop sending me so many marketing emails and pop…
1 vote -
Medical History form Alert
Icon on Appointments to alert when Medical History form needs filled out. Icon should appear for all new clients & again after the Medical History form expires a year later.
1 voteWe've recently released an update where all incomplete forms now show an alert on the calendar and front desk views. Enjoy!
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Ability for Staff to view Client Service History (regardless of Provider) but have the Calendar only show their own appointments
Customer would like the ability to configure permissions that would grant Staff to only see their Calendar/Schedule of upcoming appointments but still be able to see a Client's full history of appointments, regardless of who performed the services.
Currently there is a Permission for Appointments > Everyone's > Summary/Detail. If this is enabled, Staff will be able to view a Client's History of services regardless of which Staff performed that service. However, this also applies to the Calendar/Schedule of upcoming providers and Staff then has a lot of noise to wade through when they just want to see what their…
2 votesHey folks! Thank you, as always for your feedback! We released this feature in June, check out this changelog if you missed it! https://headwayapp.co/boulevard-changelog/new-permissions-for-client-appointment-history-catalog-editing-allow-finer-tuned-control-341034
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Separate permissions for viewing all appointments and viewing all client history
Separate permissions so that employees can view all client appointment history without viewing all appointments on the calendar
4 votesThank you for your feedback! We released this feature back in June - please checkout this changelog to learn more! https://headwayapp.co/boulevard-changelog/new-permissions-for-client-appointment-history-catalog-editing-allow-finer-tuned-control-341034
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forms that need review
Is there a way to have a list of all charts that need review or forms rather than checking day by day...this gets tedious and does not tell me if there is a form i missed for review as the medical director. 215-266-2903 is my direct line for questions or concerns
4 votesHey there! Thank you for your feedback on how Boulevard can better meet the needs of your business! We wanted to make sure you saw the updated sign-off workflows we just released - you can check out more here: https://support.boulevard.io/en/articles/15715237-new-what-s-changing-with-sign-off
Happy reviewing!
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Vouchers on new wallet
The new wallet feature for vouchers is confusing to staff. When looking at it if there is two services in one package you cannot easily see those details like you could before. you have to click to edit the package to see what is in there.
2 votes -
medical directors batch signing
in most medical emr systems medical directors have a option to do a batch signing where they can sign 15 compleated charts at one time this would help with flow
18 votesHey there! Thank you for your feedback on how Boulevard can better meet your needs. I wanted to make sure you saw that we recently released several improvements to the sign-off workflow including bulk signing, and a fast new review queue where Medical directors can quickly move through charts for review. Check out this support article to learn more! https://support.boulevard.io/en/articles/15715237-new-what-s-changing-with-sign-off
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higher amount gift cards! having a max of $500 does NOT work for us! pls help
the business owner should be able to choose the limits to sell for gift cards most med spas $500 is not even close to ideal. i would like our limit set at $10,000.00
2 votesConnected with TAM and SAM to confirm a limit increase was requested and approved! This was taken care of
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Preview transactional emails that go out to customers
We would like to be able to view all of the automated emails that go out for booking confirmation, cancellations, receipts, etc and be able to customize those to our brand and business. Currently there is no way in boulevard to even see what is in the content of those emails.
31 votesHey everyone! Thanks so much for your feedback. We appreciate your input to ensure Boulevard meets your needs. Yesterday, we finalized roll out of our new Transactional Email Theme Editor which allows you to customize the appearance of all emails that Boulevard sends on your behalf. In the same window, you can now preview how all of those emails appear for your clients. Check out the changelog post here to learn more. We look forward to hearing how it goes! Best, Team Boulevard!
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Medical Director Forms Sign Off
The current workflow for Medical Director chart review and sign-off in Boulevard is difficult to navigate and can be time-consuming. At the moment, there is no clear way to:
• Easily see which client charts still need to be completed by staff
• Identify which charts are pending Medical Director review and signature
• Track which charts have already been signed offAdditionally, there is no automatic notification sent to the Medical Director when charts are ready for review and signature, which can lead to delays and confusion.
Suggested improvements:
1. Automatic Notifications: Send an automatic alert directly to the Medical Director when charts…145 votesHey folks! Thanks for taking the time to provide your input. Great news - we’ve completed this upgrade and it should be active in your dashboard! Now, you can head to Clients > Forms & Charts to review all the forms and charts pending review per location. Check out this article on our support center for more: https://support.boulevard.io/en/articles/15715237-new-what-s-changing-with-sign-off. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Marketing Audience for Memberships
To be able to create an audience for the marketing suite for clients who have a membership.
4 votes -
create credit card icon to see whos confirmed from calendar screen
an icon on the apt indicating which patients have confirmed -
1 vote -
Rearrange Therapists order in the calendar view
We'd like the ability to drag and drop the order of how therapists are viewed in the calendar. Ideally we'd like to be able to put all the estheticians together followed by the massage therapists and nail techs. Right now it seems to be random as to how they appear in the calendar view.
We'd also like the ability to bulk uncheck the resources show on the calendar. Right now we have to click or unclick each resource individually and then it goes back to the beginning list so we have to scroll down to where we left off. Super…
1 vote -
abilty to add more than on "add on" service at a time in the service set up
have the ability to select more than one "add on" Service at a time to the service set up. Individually selecting add ons is time
consuming and leaves room for error24 votes -
BUY NOW PAY LATER
I'd like to offer Affirm, Afterpay, Klarna, or similar for clients making larger purchases.
302 votes -
first available not alphabetical
First available when booking selects the therapist by alphabetical order/if the client has seen them previously. However, this unfairly books and prefs therapists that have letters that are closer to the beginning of the alphabet. This prevents other therapists who have open availability from getting booked. If there was a way to select first available and have BLVD book evenly across the therapists that are avaiable would be more equal.
1 voteThanks for taking the time to provide feedback! Rather than booking alphabetically, the First Available option takes several factors into account, which can be customized by our support team.
To book First Available appointments evenly across service providers, our support team can (for example) enable a setting to select the service provider with the most availability that day.
Please see this support article about the options that are available to customize Precision Scheduling and First Available: https://support.boulevard.io/en/articles/6110033-precision-scheduling#h_e6fef73483
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Create a way to add a paper version of the intake form to a client profile
There are times where we have clients fill out the intake form on paper instead of on the iPad for various reasons. It would be beneficial to have an option where you can import that intake form to the client profile.
2 votes -
Create a way to add a paper version of an intake form into a client profile.
There are times where we have clients fill out a paper intake form rather than online due to various reasons. It would be beneficial to have an option to add that intake form into their client profile on Boulevard.
1 vote -
Add-on blocks should not be at the "bottom" of services
We have several add-ons that do not add time to a service. The add-on blocks being added at the end of each session is very odd visually for our front desk team and for the massage therapists - it's easy to miss for the service provider when back to back (looks like it's for the following client) and at a glance looks intuitively like it's blocking the schedule time (even though it's not). For us it works much better to have the block run parallel/overlapping with the service at the top.
2 votesThanks for taking the time to provide your input. Great news - this can already be done using the Service Scheduling Order feature, since add-on services follow the same scheduling order like other services. Check out this article on our support center for more: https://support.boulevard.io/en/articles/8923519-service-scheduling-order
Please reach out via our Support Center to learn more about this feature. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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3 votes
You can now find the client phone number and email address on all membership and subscription reports for each customer outreach to your members.
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