318 results found
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Vouchers on new wallet
The new wallet feature for vouchers is confusing to staff. When looking at it if there is two services in one package you cannot easily see those details like you could before. you have to click to edit the package to see what is in there.
2 votes -
higher amount gift cards! having a max of $500 does NOT work for us! pls help
the business owner should be able to choose the limits to sell for gift cards most med spas $500 is not even close to ideal. i would like our limit set at $10,000.00
2 votesConnected with TAM and SAM to confirm a limit increase was requested and approved! This was taken care of
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Marketing Audience for Memberships
To be able to create an audience for the marketing suite for clients who have a membership.
4 votes -
create credit card icon to see whos confirmed from calendar screen
an icon on the apt indicating which patients have confirmed -
1 vote -
Rearrange Therapists order in the calendar view
We'd like the ability to drag and drop the order of how therapists are viewed in the calendar. Ideally we'd like to be able to put all the estheticians together followed by the massage therapists and nail techs. Right now it seems to be random as to how they appear in the calendar view.
We'd also like the ability to bulk uncheck the resources show on the calendar. Right now we have to click or unclick each resource individually and then it goes back to the beginning list so we have to scroll down to where we left off. Super…
1 vote -
abilty to add more than on "add on" service at a time in the service set up
have the ability to select more than one "add on" Service at a time to the service set up. Individually selecting add ons is time
consuming and leaves room for error24 votes -
first available not alphabetical
First available when booking selects the therapist by alphabetical order/if the client has seen them previously. However, this unfairly books and prefs therapists that have letters that are closer to the beginning of the alphabet. This prevents other therapists who have open availability from getting booked. If there was a way to select first available and have BLVD book evenly across the therapists that are avaiable would be more equal.
1 voteThanks for taking the time to provide feedback! Rather than booking alphabetically, the First Available option takes several factors into account, which can be customized by our support team.
To book First Available appointments evenly across service providers, our support team can (for example) enable a setting to select the service provider with the most availability that day.
Please see this support article about the options that are available to customize Precision Scheduling and First Available: https://support.boulevard.io/en/articles/6110033-precision-scheduling#h_e6fef73483
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Create a way to add a paper version of the intake form to a client profile
There are times where we have clients fill out the intake form on paper instead of on the iPad for various reasons. It would be beneficial to have an option where you can import that intake form to the client profile.
2 votes -
Create a way to add a paper version of an intake form into a client profile.
There are times where we have clients fill out a paper intake form rather than online due to various reasons. It would be beneficial to have an option to add that intake form into their client profile on Boulevard.
1 vote -
Add-on blocks should not be at the "bottom" of services
We have several add-ons that do not add time to a service. The add-on blocks being added at the end of each session is very odd visually for our front desk team and for the massage therapists - it's easy to miss for the service provider when back to back (looks like it's for the following client) and at a glance looks intuitively like it's blocking the schedule time (even though it's not). For us it works much better to have the block run parallel/overlapping with the service at the top.
1 voteThanks for taking the time to provide your input. Great news - this can already be done using the Service Scheduling Order feature, since add-on services follow the same scheduling order like other services. Check out this article on our support center for more: https://support.boulevard.io/en/articles/8923519-service-scheduling-order
Please reach out via our Support Center to learn more about this feature. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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3 votes
You can now find the client phone number and email address on all membership and subscription reports for each customer outreach to your members.
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If a service provider is no longer active in Boulevard- Appointment visibility
If a service provider is no longer active in Boulevard, please de-activate the provider listed, but still allow the appointments to be visible! Currently, the appointments disappear with the provider, however, clients are still receiving confirmation texts and emails for the previous appointments. This prevents us from contacting the clients proactively to avoid service disruptions or client dissatisfaction.
1 voteCheck out the update here!
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Mirror staff's services / prices to a new staff to save time.
When we onboard a new staff, we have to manually add their services and prices. It would be much more efficient to be able to copy from another staff, then make adjustments.
1 vote -
be able to delete in progress forms
Sometimes forms get addedd accidentally and saved as a draft during treatment...but it ends up being a duplicate or wrong form...and there is currently no way to delete that. Might I suggest that you make CERtain USER TYPES/admins be able to delete these. the archive option is only available when the mandatory info is completed...which is annoying AND integrates a form into the patient chart that is extra and erroneous since you just have to put babble in the mandatory spots.
3 votesThanks for your feedback and great news! we've added the ability to delete an in-progress form or chart for users with the Advanced Forms privilege.
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Offer codes being valid on No cost item
Offer codes should be valid even if there is no cost to the initial appt. Offer codes are a vital way to track where your customers are coming from as well. Some of us do not charge a consult fee, so if a new customers sees an offer on instagram and clicks to book an appt and wants to redeem that offer, but the book a consult to talk about it first, we have no way of tracking that the specific offer is what brought them in. This seems like a simple fix, we currently have the option to use…
1 voteHey there! We're excited to share that as of today, clients can apply offer codes when booking $0 appointments. The codes are saved to the appointment and applied at checkout if eligible. Check out the changelog post to see the client experience!
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Be able to use a Promo Code on a $0 appt
need for promo codes to be attached to $0 appointments for tracking purposes. I.E. Botox and Filler categories where price is determined based on how much product is used
1 voteHey folks! We're excited to share that as of today, clients can apply offer codes when booking $0 appointments. The codes are saved to the appointment and applied at checkout if eligible. Check out the changelog post to see the client experience!
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Allow a form to populate for all clients/patients every January
Currently there are two options for forms to populate
-every appointment or
-once per patient/client
I believe it would be beneficial to have a third option where a certain form would be auto assigned to all clients or clients that get a specific service to be required to complete a form yearly- assigned in January6 votesHey there! Exciting news: we just launched the ability to set expiration dates on one-time forms. That means that you can have clients submit the form on their first visit and any number of years or months after the first submission. Check out the changelog post to learn more!
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Can we add a camera option for adding photos in a Hipaa compliant way? In order to upload a photo from a cloud, it is not Hipaa compliant pr
Need a way to take a photo and upload in the dashboard without uploading from a device
1 voteThanks for your feedback. Great news --this is already possible! You just need to use the mobile app to capture.
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The new packages page needs to allow you to filter by category
Prior to the creation of the new packages page, all our different types of packages were categorized and it was easy to find and filter them. Now, all our packages are lumped together and there is no way to find them in the giant list of packages. This is particularly problematic during the holidays after creating holiday special packages which are now lumped in with our regular packages and extremely difficult to find. Lastly, there is no way to link specific categories of packages to an external site, you can only link the entire packages menu. This makes it difficult…
1 vote -
referral
Allow us to input the client's referral code at checkout manually, rather than the client having to book through the online link
3 votesHey there! Thanks for your feedback! Good news-- this functionality was released with the client referral program last fall. Check out this support article to see how to add a client referral code at checkout.
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