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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7218 results found

  1. When we book appointments internally either by call-ins or by various staff members via the app. Have who booked it labeled on the specific appointment. And a way to see any edit, updates, or reschedules listed on the specific appointment. Helps track if there is a scheduling error etc.

    1 vote

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  2. Add on a place in memberships for increased referral perks. For example
    Members get $50 referral bonuses vs non-members get $25

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. Please allow clients to cancel from their reminder!!! This isn't new technology, our old lame software offered this option. It's so much easier and faster than the current options for canceling

    17 votes

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  4. Be able to customize a message to clients about booking. In my case, I would like to tell clients to please carefully read descriptions.

    2 votes

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  5. Allow tracking of disposables with specific services without it showing on the invoice/receipt to patient

    1 vote

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  6. Allow units of neurotoxin (etc) to accrue monthly/ quarterly/ yearly as an option for memberships.

    1 vote

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  7. Summary:
    Add functionality to fully remove product listings from client profiles when orders are deleted, preventing lingering entries with 0 units from appearing in accounts.

    Description:
    Currently, when orders containing product units are deleted, the product listing remains visible in client profiles even with 0 units. This creates confusion for both clients and staff. A new feature would:

    • Allow complete removal of product listings when associated orders are deleted
    • Maintain cleaner client profiles without zero-unit entries
    • Prevent confusion about product availability and redemption status
    • Streamline the order deletion and cleanup process
    5 votes

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  8. There should be a pop up alert for blocked clients that call the salon and try to book over the phone, instead of just disabling the regular booking actions and getting a notification that the service provider does not offer that service. You should not have to go into the client profile to find out that they are blocked. This could cause uncomfortable interactions between the client and support staff.

    27 votes

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  9. APP should show messages and send alerts----
    when we are not in office or on browser we have no idea patients are contacting us! critical feature.

    1 vote

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  10. send rating reviews to each employee with easy email click button- like we can do with other reports. Filter and send out rather than having to export to Excel.

    2 votes

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  11. CREATE A FEATURE THAT SHOWS ON THE CALENDAR IF A CLIENT HAS FILLED THEIR FORMS OUT MAYBE TURN THEIR APPOINTMENT YELLOW.

    2 votes

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  12. When a patient uses multiple payment methods at checkout, the screen shows the full amount for the first transaction, which is confusing for patients.

    For example, I had a patient put $300 on one credit card then the rest on another, when I ran the transaction for the first $300, it showed the visit total, not the $300 that they were being charged at that time.

    1 vote

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  13. When we go into a stylist's services and change how long or the price of the service it should automatically update services already booked with them. Someone getting a promotion and therefore higher priced services shouldn't be something we have to manually change all pre-booked appointments

    2 votes

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  14. I would like to option of choosing what will sync from Boulevard calendar to iCal. I would like to sync only booked client appointments. I do not need my “blocked time” on boulevard calendar to sync with my personal iCal. For example: if i have a ‘blocked time’ on my boulevard calendar for personal thing, ex: a doctors appointment, i do not need that blocked time to sync on my iCal, as I have already put that appointment on my iCal. It’s making my calendar look very messy. I just want to sync booked client appointments with my iCal.

    2 votes

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    1. The ability to duplicate a campaign rather than reinventing the wheel every time
    2. Emoji's in the subject line
    3. Store branded colors and fonts
    4. Reports that show who opened and who unsubscribed (not just a number but names)
    5. Better email templates
    6. The ability to choose multiple audiences for the campaign
    7. This was said before, but the ability to send to clients that may not be clients, but have purchased before.
    46 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  15. Would like to limit particular offer codes to only be available to be used by a manager. Currently all offer codes can be seen and utilized by every team member.

    1 vote

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  16. instead of providing a client with steps to obtain their own referral link if they need help, just being able to share the links directly helps give a good client experience

    1 vote

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  17. Duo should link to mobile app or allow tap to pay on mobile app like Square features. Square allows you process the entire transaction from their app and its quite easy/helpful.

    3 votes

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  18. Currently you cant see the prices of services easily at all when booking. It does not show you the price of the appointment until you are almost done booking it. I would like to be able to easily see all prices for different artists while I am on the phone with a client. Right now I have to basically book it to be able to tell them the price.

    26 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  19. "Precision Scheduling" - Where to begin?! Right... well it was really smart to trademark since others will surely want this level of deep learning /s.

    When we were notified in April of this new "feature" I read through the online support document, it surely read as though these changes were optional or opt-in. Some examples from the support document; "When Precision Scheduling is enabled", "Precision Scheduling is available for all Boulevard customers". Based on my interpretation of the support document, no intervention should be required on our part? My point is, it's enabled and there is no accessible "switch" to…

    17 votes

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    1 comment  ·  Admin →
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    We're in conversations with Shawn about his issue here. Kudos to him for catching what might be a bug that we plan to fix. We've also been able to adjust Precision Scheduling's settings to better suit their preferences. Please reach out to support if you'd like to adjust how Precision Scheduling works for your business. Between the bug fix and settings adjustment, we're confident we'll end up somewhere that works well for them!

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