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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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  1. There has to be a way to mark messages as un-read if they are opened. We have providers who use messaging to follow up with pts post treatments. If the front desk accidentally opens up the messages the providers arent able to see the original notification that their patient responded. This is happened all the time and needs to get resolved for continuous patient care.

    5 votes

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  2. Please provide option to view calendar in a week form and month form for easier scheduling.

    3 votes

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  3. don't let the same customer receive a review request every appointment. We have clients who come multiple times a week. 1x per 3 months is good.

    29 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  4. 1 vote

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  5. Stylists want to see what each client tips them on the app

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. when checking out a client in a membership, ability to redeem their membership for the month

    1 vote

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  7. I think that having E-prescibing, Lab ordering and the ability to access a full CRM with texting and calling through boulevard would make it fully an all-in-one system. with access to the mobile app to receive texts and calls as well. These three things are really what the aesthetic and wellness spaces need for a seamless system. Also google reviews sent to patients, not boulevard does no one good if you can't see them!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. Allow forms to have an expiration. For example, a medical history form should be updated at minimum once a year.

    12 votes

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  9. Make account credits where they can be titled, also if we can have more options to customize credits (ex, only redeemable on services, products, etc.)

    1 vote

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  10. Ability to obtain client photos to pull into a message out to clients with their progress over time

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  11. Ability to replace the "Check in" screen on duo app with a custom screen saver to be able to surface promos or add logo to screen

    1 vote

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  12. only have certain provider's able to get the new client booking online.

    1 vote

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  13. We offer virtual consultations and exams, and we need to have appointment-specific reminder texts for these visits. Currently, our standard reminder text is being sent, which includes our office address and is causing confusion for patients. We would love the ability to have separate reminder texts for virtual appointments so patients are clearly informed that their visit will be conducted online.

    1 vote

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  14. This would be for employees/front desk/managers looking at Boulevard as opposed to clients booking online. It would be useful to have a dropdown somewhere similar to how you can select a specific employee, but instead you can select a specific service. As an example, we're a massage studio so it would be useful when booking appointments to look at a particular day's schedule and only see LMTs that offer cupping, or hot stones, or prenatal, etc. We have a separate spreadsheet with this information but it would be a lot more convenient if it was embedded into the calendar view.

    1 vote

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  15. 1 vote

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  16. Commission reports are wide open for everyone to see, this needs to be locked down by user account so they can only see their own reports. The App reporting is only a summary, we need detail! Provider A should not be able to see Provider B and C's commisssions.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. uploading photos in an organized way so that we can click gallery and see what treatment/date each photo is from without having to change each photo manually.

    9 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. Currently the Client forms are difficult to complete on their phones. We have received feedback from several clients that it is hard to see and also to select drop down options.

    2 votes

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  19. Within Form settings the option for "At Check -In with Duo" should restrict that Form from populating before the client checks in. We have a specific Form that we want the client to only fill out at the appointment and not before the appointment. If the client accesses their client portal to complete outstanding Forms, they can see, access, and complete all available Forms.

    2 votes

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  20. We have several clients whose minor children come in for appointments, and we need a way to check them in without using a phone number. We're currently using their parent's number, but then the parent's appointment reminders get confused

    2 votes

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