7195 results found
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Communication between staff.
A great tool would be a internal communication platform. Where staff can leave notes from the day or shift reports
25 votes -
2 votes
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2 votes
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1 vote
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A time tracker for when clients go into appointments and check out.
when you move a client to active it would be nice to have a time stamp to ensure the client is receiving their full appt time.
13 votes -
2 votes
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Ability to change/rearrange the items of Appointment Preference on the booking widget
It could be more clear for our guests if we had control over the naming and arrangement of items on the Appointment Preference list. For instance, to sell our products, guests must first select either Individual or Group booking to then see a list of our available products. It's common that they mistakenly think we don't sell products online because they never get past the Appointment Preferences page, thinking that they're looking for something that they assume is categorically different. However, if we were able to change the labeling of these items and/or add categories to the Appointment Preferences list,…
2 votes -
Keyboard flow for booking appointments
When using the "new appointment" tool from the calendar page it would be very nice to have a keyboard only flow available. As it is now, I can type a client name, then use the arrows to choose their name, then tab to accept it. Then mouse to the services and click in the blank. Then type a service name, then mouse to click on the service name to select it. Then mouse to click on next service, and repeat.
It would be great to have a flow where I can pick the name, service, provider, etc... by just tabbing…
2 votes -
"Fuzzier" search for services when booking an appointment
If I am searching for a client I can type jody smyth and get results for "Jodi Smith". Or I can search jo sm and get the same results. This is super hepful.
When I am searching to book an appointment I have to type the exact match for a service. It would be great to have something a little more forgiving
2 votes -
1 vote
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Do not prompt for client confirmation when changing room/resource
When you are editing resource/room assignments, it would be great to just drag and drop without a confirmation message request to client. I understand the need to send edit on STAFF, but not on room assignment.
7 votes -
receive a pop up when a client cancels with a client on wait list for a specific artist
It's a great feature instead of scrolling. Saves us time.
5 votes -
1 vote
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Mandatory pop up note after each client appointment for service provider
Mandatory for service providers to write in what they did for the client of their appointment so we have recorded progress or in a big salon with multiple service providers, it would decrease miscommunication and expectations when subsituting for someone with their client while it will start training people to be better communicators and attentiveness of clients
1 vote -
When charging card on file (for no shows especially), the card selection should default to the one the client used to make the current appt
Also the card selection should specify which one was selected for the appt as well.
At current I am sure that we may be charging the non-preferential card sometimes. If the client is a no-show we must charge them, but in the case that it isn't the correct card we may be non intentionally charging cards that could cause the clients bank issues.
3 votes -
Modify length of completed service to allow online booking.
Today I had a haircut booked for 1hr15min and it only took 45min to finish the whole service but after the booking was paid for and done I couldn't shorten the time of the completed booking. I want to allow for online bookers looking for last minute availability to be able to take the time thats shaded out by the closed booking. I can manually click and drag to create a booking in that space but if it was someone wanted to book without calling they couldn't.
8 votes -
5 votes
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1 vote
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Credit card needed prompt at booking
During the booking process, if a client doesn't have a credit card on file it would be nice to have a prompt that one is needed.
40 votes -
Should be able to see if there's a payment method on file for clients when making an appointment
I wish there was an icon on a client's profile to indicate that there's a payment method on file when making an appointment on the mobile app
17 votes
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