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  1. Some of our client's children use their parent's number but it's actually the parent's phone, and sometimes when the parent texts us it shows at the child's name. We're using the client tags as a small work around - marking children's, spouse's, or family member's profiles just so we know to double check the phone number, but it would be great if we could set which name defaults when we're texted by the number. Also - if a client and their child are booked on the same day with the same number, we've noticed that the confirmation text doesn't remind…

    8 votes

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  2. 2 votes

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  3. 2 votes

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  4. 1 vote

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  5. Instead of the service providers being listed alphabetically, it would be much easier to check openings for specific services within a department if they were listed by department versus in ABC order.

    1 vote

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    0 comments  ·  Admin →
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  6. Some stylists can perform some services at the same time. But by using processing time, it can't be double booked on exact same time.
    It would be really great to have this function available.

    5 votes

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    1 comment  ·  Admin →
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  7. 1 vote

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  8. 1 vote

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  9. 2 votes

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  10. 2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  11. Allow clients to add or adjust a tip amount after the service is completed. Most clients do not choose an option for tip when booking because they think they can adjust once they have been checked out. 80% of my clients do not realize once they click "cash tip" during booking there is no option to change it.

    1 vote

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  12. 3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  13. 1 vote

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  14. when you move a client to active it would be nice to have a time stamp to ensure the client is receiving their full appt time.

    13 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  15. 2 votes

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  16. It could be more clear for our guests if we had control over the naming and arrangement of items on the Appointment Preference list. For instance, to sell our products, guests must first select either Individual or Group booking to then see a list of our available products. It's common that they mistakenly think we don't sell products online because they never get past the Appointment Preferences page, thinking that they're looking for something that they assume is categorically different. However, if we were able to change the labeling of these items and/or add categories to the Appointment Preferences list,…

    2 votes

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  17. When using the "new appointment" tool from the calendar page it would be very nice to have a keyboard only flow available. As it is now, I can type a client name, then use the arrows to choose their name, then tab to accept it. Then mouse to the services and click in the blank. Then type a service name, then mouse to click on the service name to select it. Then mouse to click on next service, and repeat.

    It would be great to have a flow where I can pick the name, service, provider, etc... by just tabbing…

    2 votes

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  18. If I am searching for a client I can type jody smyth and get results for "Jodi Smith". Or I can search jo sm and get the same results. This is super hepful.

    When I am searching to book an appointment I have to type the exact match for a service. It would be great to have something a little more forgiving

    2 votes

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  19. 1 vote

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  20. 1 vote

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