313 results found
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**CLIENTS NEED TO BE ABLE TO SEE THEIR FUTURE APPTS IN A SEPARATE LOG-IN SPACE**
When we first signed up with BLVD we were told this was underway, but a year has passed to no avail. Would love an ETA for clients on when BLVD will offer this. Right now the only way clients can change their appts is by going to their original email and clicking through. Most clients find this too cumbersome. Clients need to be able to see their existing appts and have options to change those appts on their own, otherwise all the automation is for not as it leads to more people calling in to complain that they can't change…
4 votesHey there! Thank you for your suggestion! Yesterday we launched Boulevard's client portal, which allows clients to log in to see and manage all of their upcoming appointments. Check out the changelog post for more information.
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only working staff view on app
be able to click only working for the staff view
3 votesThank you for your feedback! Yesterday we completed. the roll out of the new Professional App Calendar, which includes the new "is working" filter to allow you to focus on calendars for staff that are working during the selected time window. Check out yesterday's changelog post to see what else is new!
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Referral Program
Automated way to allow clients to invite a friend, and when that friend completes their appt, they both get a discount.
88 votesHey folks! Thank you for your feedback! You’ll be happy to know that we rolled out our new automated referral program this week. With this update, you can now set up a program in minutes that allows your clients to quickly grab and share a custom link with friends. When friends book using that link, they see a first-visit discount, and the existing client gets rewarded upon completion of the first appointment! Check out the changelog for a quick summary, or read up on the full setup process in the support article! We appreciate your ideas and contributions—they help us constantly improve our software. Please let us know how this new feature works out for you!
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Option to allow different staff roles to be able to see other appointments
when looking at the schedule on the app, our apprentice staff are not able to see the full client booking schedule -- only says 'time blocked'
1 vote -
Location Details in Text Reminders
For multi location businesses, they are requesting for the location address (or some type of location specifics) to the added to the automated SMS. This is due to the locations being close together and clients becoming confused on what location they booked at. Often times, this Biz says the clients will go to the wrong address. They feel the SMS reminder would be helpful in addition to the email.
19 votesBoulevard's automated sms appointment confirmations and reminders include location details.
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1 vote
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Account Credit that does not require a transaction
Adding account credit directly from the client profile. Reporting would not show this as a transaction and this would not show as revenue for the day.
15 votes -
Turning off Time Zone's
There has been confusion with our clients when we book them for travel dates out of state. In the email it is listed at their appointment time for OUR time-zone (PST). We also note in the email to ignore the time-zone listed, and that their appointment is set for the time in the state they booked it in. We want to know if we can remove the time-zone information all together so it tells the client to arrive to their appointment at the specific time of their booking.
2 votesthere’s an internal setting (CSR only) that hides time zones in emails and SMSs, we’ve used this with a number of locations in Arizona due to the time zone weirdness
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View completed forms on app
Our aestheticians need to be able to view this paperwork to ensure accuracy of treatment performed as well as client safety. The only way to view this is to login to the web version. It's cumbersome and negates the mobile app for them. Thank you!
158 votesHey Folks! Thank you for your feedback. You’ll be happy to know that as of today, all customers with Forms can access forms from the Boulevard Professional App. With this update, you can now access and update critical client information when you need it most directly from your smartphone or iPad. Just one more way to deliver the best client experience. Check out this article on our support center for more: Forms in the Professional App. We appreciate your ideas and contributions—they help us constantly improve our software. Please let us know how this new feature works out for you.
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Be able to customize the time for add-ons by staff.
My add-ons are time sensitive and not all staff perform the services at the same pace.
9 votes -
Booking widget to ask clients to opt into sms/email marketing and reminders
Glosslab would like to have clients opt in/out for sms and email reminders for privacy concerns and for marketing
8 votes -
Update Disputes in the dashboard
The process is very confusing, there's little to no direction, and after responding to the dispute there's no way to know whether it was won or lost.
39 votesHi all - thank you so much for your helpful feedback. We're proud to share that we've released our reimagined Dispute Resolution Center TODAY! You likely received our launch email in your inbox a few minutes ago, but you can also check out our Changelog post here sharing more info on the update. We hope this makes it easier to stay on top of disputes and respond both quicker and easier!
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1 vote
Thanks for your product feedback! All businesses are now on the new Professional App calendar, which allows you to select more staff or all working staff to view their calendars on one screen. Pro tip: turn your device into landscape mode to see more columns without needing to scroll! Check out what else is new in yesterday's changelog post.
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Staff gratuity - Allow client to specify amount per staff member
Currently, if a client leaves a tip for multiple staff members, the system automatically splits the gratuity based on the percentage (or custom amount) provided on the iPad. It would be helpful for clients to be able to specify how much tip is going to each service provider.
16 votes -
SMS Text Cancellation Verbiage
I wish that the SMS text confirmations let clients know they must directly contact the business to cancel. We have clients who just keep replying to the text saying "Cancel" instead of "Yes" and then they think they've cancelled. I wish the text told them to contact us directly.
62 votesBoulevard's new booking confirmation texts allow customers the ability to add custom verbiage as well as cancellation policy details.
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Cancellation Email for clients
Automated cancellation email sent to client when an appointment is cancelled, by themself or by staff
9 votes -
Separating out Memberships from Product List
Memberships should live in the Memberships section of the Manage Business Tab and Manage Location so that there is information solely on products in the Products tab and memberships can be built and viewed in the Memberships tab.
151 votes -
3 votes
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room use per booking
ability to label what room is used for a service so that the system doesn't allow for another service that uses that room to be booked at the same time.
for example: Lash extensions and body services are done in the same room - we run into issues when those two services are booked at the same time.
1 voteThanks for taking the time to provide feedback. Great news, resource booking is available on our Premier plan. For more details about our plans or to get a demo, see https://www.joinblvd.com/pricing. If you're already on Premier but don't have resources set up, our support team will be happy to help.
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2 votes
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