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  1. We are launching a membership like this:

    $108/month

    4 lash refills per month

    Any technician

    10% off regular fill price

    10% of products and all other services

    40% of full sets

    35% of full sets by Master Technician.

    The problem right now is you work out commission at the PRODUCT level for Memberships, not the SERVICE level. I need each Service Provider to get paid for their service even if the client has purchased a members that renews vouchers each month.

    13 votes

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  2. Reporting shows data relevant to time period specified despite staff member deactivation. It would be great to be able to also view ratings of prior staff

    4 votes

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  3. Would like to be able to quickly exchange a product purchase without having to refund the client and then perform an entire new sale and collect the client's card again.

    4 votes

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  4. Be able to sort Clients alphabetically by first name, last name, or email in the Clients tab. Also a filter view to see only members or non-members.

    4 votes

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  5. Regardless if the "redeemable on all services" and "redeemable on all products" are turned on before or after an order was created, clients should be able to apply a discount at the checkout window.

    2 votes

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  6. Ability to specify one or more specific locations to sync to a personal calendar such as gcal or ical

    2 votes

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  7. Adjust settings so these messages are sent to the location email, not the service provider since most have email notifications turned off -- unless you can include it in the text /push notification

    4 votes

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  8. to ensure our time is correct and accurate with payroll

    1 vote

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    0 comments  ·  Admin →
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  9. Currently when switching between locations, if you're on a future date on the calendar and then switch to the other location, it jumps back to today's date. This is a hindrance when trying to book an appointment and you're trying to check the same date at both locations. It adds time and is annoying for the client if you have to ask them for the date a second time.

    12 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  10. Clients often purchase a gift card to cover a specific service (massage) plus tax so it would be great to be able to leave a note that identifies the intention of the gift card so the front desk knows when that client is checking out.

    3 votes

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  11. Currently if a client is trying to book two services, and only one is available, the system will show that nothing is available.

    This account is asking for times to still show for the one service that is available to help still capture revenue for that one service.

    3 votes

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  12. AI powered text message and dashboard to monitor conversations.

    3 votes

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  13. And during checkout that the client's email address appears invalid.

    Would help salons better foster better communication, so many times clients put in emails incorrectly, or we heard them wrong, or they moved on to a new email address. Unless the salon knows that an email address is invalid for some reason, we'll continue marketing, sending receipts, sending booking confirmations for no purpose and give both the client and staff a false sense that communication is happening.

    7 votes

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  14. Service provider can easily see who is on their waitlist so they can decided if they can fit the client in

    26 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. Accidents do happen when booking online and or by the representative. To be proactive in this matter it would be nice if the auto text had more details.

    4 votes

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  16. We have different treatment durations which makes it difficult to keep efficiency in the schedule. Would like a way to block off hours for certain treatments i. e. always 9AM - 10AM for Treatment A, then 10:15AM - 11:45AM for Treatment B if we could attach the treatments to resources and then block times on the resource calendar that would help resolve the need

    8 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  17. Add a privilege setting to prevent certain staff from adding blocks to the calendar, while still being able to schedule appointments

    25 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  18. So that businesses can differentiate their locations' set up. It might not make sense for all locations in a chain to have the same lead times, tipping set up, tipping amounts. The ability to customize this per location would likely greatly benefit each location. This privilege could remain in admin level somehow to avoid location managers playing too much with the settings that could easily have large repercussions for service providers.

    2 votes

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  19. When we switch from 15-min to 5-min intervals on the Calendar view, the view is too zoomed in. We would like to drag and drop the appointment into a 5-min interval with the 15-min default view.

    2 votes

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  20. On the Calendar view, the service name should be prioritized over client name in appointment blocks. Currently the client name is largest on the calendar view, and the service name is smaller underneath.

    2 votes

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