All messaged through the contact center, go into the inbox
The ability to turn off the feature within the contact center that sends automated texts to the closed inbox. When a staff member is messaging a client and a reminder is sent, the whole message is closed automatically. It can be difficult to keep track of messages that were closed in mid conversation.
Pattie Pruitt
shared this idea
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Ben Stevens
commented
Related to this is the automated confirmation when actively texting someone. If they get the "reply yes to confirm" text, and reply with "Cancel" and you ask if they want to rebook. They reply "yes" and Boulevard automatically says "Thank you, you are confirmed" Makes us not look great in the process.
ANY text from either side after the automated text should void the automated system.
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Bryan Bernstein
commented
This is killing us right now! We are a busy Med-Spa and we communicate heavily with clients via text. Having these automated texts go out is an incredible asset to BLVD however having it automatically close our conversations that we're in with clients about treatments is completely unacceptable. Unless someone remembers who they were speaking to it's a massive headache to go back and find the message which may contain scheduling information, etc. Not a good look for us from a client perspective when we don't reach back out because our conversation was closed.
This is 100% something that needs to be able to be turned on or off. We have 2 cases opened about this happening. Please push this to a high-level status.