Automated Pre and Post care instructions to be sent out with select services
Automated Pre and Post care instructions to be sent out with select services. This way as soon as clients book an appointment they are sent the appropriate forms to fill out as well as a second email with pre-care instructions (for us this would be for permanent makeup services). This way when they arrive for their appointment they are set up for success. Then, upon checkout, they would be sent another email with their aftercare instructions. This would be amazing!!
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Ariana Kaveh commented
Please have this option to be able to send them a document automatically after an appointment!!!!
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Ella Barovich commented
Would be IMMENSE if we could select automated campaigns to send once a *certain service* is completed (and booked, too, would be fabulous). Ie: I am a PMU artist at an establishment where many other services are offered. I would like my aftercare info to be sent automatically to clients once a PMU procedure is completed. A step further would be an automated campaign for certain services *upon booking*--I would be able to email them Pre-Care information so I know they have it. Because these emails only apply to me and we have 8 other practitioners, the ability to select specific services is important. Thank you!!! I love how often y'all update features!
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Ariel Sims commented
We keep losing text messages and not following up with clients because they get lost among all the other text messages, especially since automated texts can clog up the feed.
It would also be amazing to flag a message to follow up with a specific person that has access, or if providers could have text conversations they are engaged with in a folder or something that is for them to respond to. It would be important for the admin to see all messages from all clients, but currently, every employee can see messages from everyone else.
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Rick Vencill commented
First off thank you BLVD team for really kicking butt on constantly rolling out changes. Each change that comes to better the platform is appreciated.
I love the new client notifications section. I would like to see the ability to send out follow-up text after appointment after X days. This is a pain point for us to do manually and seems like it would be a great addition. Thanks!
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Alexa Erickson commented
The business would like text messages to be sent automatically following the completion of an appointment requesting the client to review the service.
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Samuel Lee commented
Want to be able to send customers specific information based on the service/product/category that they received.
Also, maybe even a post follow up message or thank you.
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Dina Richie commented
I would really appreciate this feature! Right now we have to manually send after care instructions to every client, which is time consuming. Please add this automation to Boulevard asap!
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Allegra Kovaleski commented
we need post care instructions and follow up sent automatically. so for botox- follow up sent 2 weeks after so it is fully set in. 1 week after for Morpheus, peels etc
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Meri Clare commented
Would a feature that allows your staff to send digital forms/files to clients without being attached to a pre-booked appointment via the dashboard
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Rachel commented
We would love to send a customizable thank you text to our guests automatically when they check out. The same way we send an appointment reminder or confirmation but when they check out instead. This could be something that asks the guest how their service was, or sends a link to review the salon, or talks about a referral program.
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Ben Stevens commented
The aftercare as part of the receipt email would be super beneficial, almost like being able to attach a form to a receipt.
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Rick Vencill commented
It would be great to be able to flag text messages for follow-up.
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Alexa Erickson commented
The business would like the ability to send out followup emails and/or text based on the services that were completed.
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Jonathan . commented
Would like to have ability to send service specific post treatment instructions automatically sent after service.
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Alexa Erickson commented
the business would like the ability to send the client a followup email following their appointment.
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Stephanie Inglehart commented
WE NEED THIS!!! We are currently sending so many emails but an auto response would be a game changer!
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Krista Lunt commented
Services that require special instructions after a service-the aftercare notes are sent to the client directly after check out
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Tannya Bautista commented
Custom reminders about service client has booked or post-appointment recommendations/skincare regimen