202 results found
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Provide a status for whether or not an idea is approved and will be implemented
If an idea is submitted for functionality we would like to see in this app, we have no way of knowing whether or not it's approved. Additionally, if approved, we would like to be able to see a status of where it is in the queue and approximate rollout date.
16 votesOur new tool, UserVoice has a helpful status feature that outlines where an idea is in its journey.
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Suggestion for new planned client app
Please don't make a username/password (log-in) a requirement to schedule online.
For people that want the app features like checking history and upcoming appnts, adding payment methods etc, let them get the app and create a log-in. Other clients don't want to do this, they just want to book an appointment.
With another software system we are currently using, it's not possible to schedule online without registering in the client portal and most of our clients hate this. Thanks!
1 voteWe do not require clients to log in for booking, and don't have any plans to change that.
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2 votes
As of today, all Boulevard businesses with the Forms add-on can view, manage, and update forms from the Professional App. You can learn more about this functionality here: https://support.boulevard.io/en/articles/8038055-forms-in-the-professional-app
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I need the chart to come up in a separate tab/window and not on the same screen so two charts can be open at the same time to reference.
I need the chart to come up in a separate tab/window and not on the same screen so two charts can be open at the same time to reference. Same as before
1 voteYou can now click the three dots next to any form or chart and select "open in new tab."
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27 votes
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Online Booking with Service Desription
When clients are booking online they are not sure on exactly what each service is or what they should be booking for. So it would be great if on the online booking it would give a brief description of what each service is.
1 vote -
1 vote
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Memberships: Charge Now
A "Charge Now" button within the Edit section of Subscriptions - instead of changing the next charge date.
3 votes -
2 votes
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A Status for client that are currently worked on instead of just check-in.
It would be very helpful if we can have a separate status for customer who is currently worked on by a technician.
1 voteThe "Active" Status within the Front Desk view can be used to indicate an appointment that is currently in progress. If you do not currently have the "Active" appointment status visible in your Front Desk view, it can be enabled in the Manage Tab, under "Active Appointment State -> Enable Active Appointment State"
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Option to disable rescheduling through confirmation emails
Have the option to disable the Reschedule button for clients on the confirmation email.
2 votesToday we added this as a location setting! Head to Manage Location then scroll down on the details tab until you get to Location Features. Uncheck the box to disable clients' ability to reschedule their own appointments on the Appointment Details Page.
https://headwayapp.co/boulevard-changelog/client-rescheduling-on-off-setting-260047
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Services can be zero minutes - to allow us to book enhancements
Enhancements are services within the main service time - they do not add any time to the appointment but they attract an additional fee for additional work and have to be added in separately. Hence, there should be the option to add the service to the list for zero minutes.
4 votes -
8 votes
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Booker Feedback
Prospect likes how Booker takes care of automated outreach when clients havent been in within a certain amount of time & outreach to remind them to book and rebook after appts
1 voteBoulevard offers this feature within Automated Campaigns as a "Rescue Lost Clients Campaign. Please see https://support.boulevard.io/en/articles/5941532-marketing-suite-overview-campaign-types for details.
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please fix bug that tells you "we're listening" every time I click a different button
please fix bug that tells you "we're listening" every time I click a different button
1 vote -
5 votes
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3 votes
Our new "Review Order" and "Confirm Total" screens on your Duo app will now display the itemized order details. Confirm your Duo app is updated to version 1.285.303 or later and ensure these screens are enabled from within the Settings page of your Hardware tab.
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Require services to be booked with the same service provider
Many times we have to revise bookings or contact a customer to see if they preferred one of the two stylists they booked with, or if they truly don't care and just wanted first available. It's a nuisance that we are encountering almost every day when someone books online it assigns their services to multiple stylists.
Some salons have stylists who just do cut or just do color services, and some have stylists who do both. This should be a feature we can enable or disable from online booking based on the salon's needs.
11 votesThank you for your feedback, good news! We recently completed work on an updated version of Precision Scheduling, and this is one of the new settings that our Help Chat or support@blvd.co can adjust for you. Check out the release notes for this improvement for more details, and learn more about what's possible in our support center.
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10 votes
Hello folks! Thank you for your product feedback! You’ll be happy to hear that we recently released advanced charting’s new sign-off functionality. You can now designate certain staff members as reviewers, and they can review, add feedback, and approve any form or chart.
In case you missed it, Advanced Charting is now only $10 per user! Check out the sign-off changelog post for more information, and please continue to submit feedback and ideas!
The BLVD Team
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Client Portal (catch-all idea)
Catch-all idea for a client-facing portal. To help the product team prioritize the functionality you need, vote for more specific ideas like:
-Clients view past and upcoming appointments
-Clients can add or update payment method on file
-Clients can manage their own memberships
-Clients can see gift card balances496 votesHey Folks!
We love to see your input on how our product can better meet your needs. We’re excited to share that as of Thursday last week, all Boulevard customers can link a client portal login experience directly from their own website, and clients can also access client portal from self-booking. Once logged in, clients will see all of their past appointments and can manage upcoming appointments. To learn more, check out the changelog post.
While the client portal idea is being marked as “complete” today, we’re not done.
We’ve already received a lot of feedback on what other functionality you’d like to see for your clients. Please keep it up - we’d love to have you weigh in on some other client portal-related requests to help prioritize our roadmap:
- Don't see your idea?