202 results found
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Allow for clients to upload picture of government issued photo ID on forms to prevent chargebacks
In the event of fraudulent chargebacks, there should be an option for businesses to add a field where photo ID can be uploaded onto forms to prevent card present fraudulent transactions.
6 votesThank you for your feedback. You’ll be happy to know that we recently completed work on our new photo upload forms component. With this update, a client or staff member completing a form can upload a photo from their device, or, if on a mobile device, capture the image in the Boulevard form directly. That means that you can have clients snap a photo of their ID when completing the intake form, and it will be stored securely in Boulevard. Check out this article on our support center for more. We appreciate your ideas and contributions—they help us constantly improve our software. Please let us know how this new feature works out for you.
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Email clients when membership charge fails
Send an email to a client when their membership charge is unsuccessful.
10 votes -
Save Client Tag when added during checkout
When checking out a client and adding a tag during check out, the tag doesn't stay on the client profile. We would like for the tag to stay on the client profile when adding it during a sale.
1 vote -
249 votes
Each location's cancellation policy may now be included in booking confirmations and appointment reminder texts.
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Agree checkbox for cancellation policy for self-booking
When booking online, have client check a box that attests that they agree to cancellation policy before being able to book.
361 votes -
1 vote
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Send SMS message to client instead of email as not everyone check their emails, but they get TEXTS
We would like to have our clients receive SMS notifications once a new appointment is booked, changed or cancelled instead of receiving an email.
4 votes -
Customize online booking to permit booking within processing times
Most of our colorists double book within processing times but there is no way to customize online booking to accommodate that. Instead, the online booking feature is virtually useless to our colorists. While this isn't the case for all salons, it would be beneficial to at least have the option to turn a double booking feature on or off.
1 voteThanks for taking the time to provide your input. Great news - this is a feature that we already support!
Double booking during processing time can be enabled or disabled on each service under Manage Business > Services and changing the "Double Booking" setting. This also applies to services that clients self-book. Check out this article on our support center for more details.
We're grateful for your ideas and contributions—they help us constantly improve our software!
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Charge Memberships Same Day
The business wants the ability to generate what would be the automated order for membership renewal for businesses who want to redeem vouchers before the renewal date.
Currently when they change the bill date, it would not bill until the following day making the business have to leave the order open.
2 votes -
Have clients name on top of forms we complete
A client should have their name on top of the forms that we are completing so that we can confirm we are filling out the right form for the right person.
6 votesHey there! Closing out this idea- this was addressed by August's Connected Fields release. In case you missed it - you can autopopulate a client's name in staff-facing charts so you're sure you have the right client's documents in front of you. Here's a support article outlining how it works, and how to set it up.
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Bigger Button for CLIENT FORMS
Clients state when they get there email they cant see the client forms button. They said its too small. Is there a way to make the button a little larger for older clients to see. That way forms are filled out prior to their visit.
Thanks so much.
6 votesCompleted as part of the new Appointment Details and Email template redesign in early Feb 2023 https://changelog.joinblvd.com/clients-improved-appointment-details-page-+-reschedule-functionality-246678
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10 votes
Hey folks! Thanks for your feedback as always! We announced GA4 compatibility a few weeks ago, here is the announcement again in case you missed it: https://changelog.joinblvd.com/google-analytics-update-+-new-ad-conversion-tracking-pilot-267277
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Provide an explanation when an idea is labeled as "Not Planned"
There are some ideas being posted that seem to have merit but are dismissed as not planned. If there was a legitimate reason for not implementing them it would be good to know.
3 votesHi all!
We understand that the status "Not Planned" is a little confusing. We just renamed it to "Waitlisted". When an idea is Waitlisted it means that we had a look at the idea, made sure it was something we want to do at some point, but have NOT yet scheduled it for a team to work on. If we never plan to do it, we will mark the idea as "Won't do" with a good reason. Note that we get a lot of great ideas and we have a long waitlist, but we are working our way through as fast as we can.
Hope this helps,
Mik
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Modify Client Notes Privilege should not rely on Modify All / Own Appointments Privilege
Currently, a privilege group can have View Client List, View Client Notes, and Modify Client Notes, but the user will not be able to modify client notes unless the privilege(s) for Modify All / Own Appointments is enabled.
Many businesses do not want their staff having the ability to reschedule / modify appointment info, but they still want staff to have the ability to log notes, allergies, medications, color formulas, reference photos, and more!
This feature would benefit all BLVD users and create a more seamless staff and client experience.
3 votesThank you for your feedback. You’ll be happy to know that we recently completed work on allowing staff to add client notes while using the Professional app. With this update, you can now edit a client note even if you don't have the ability to modify your own appointment. Check out this article on our support center for more: Professional App: Use and Features. We appreciate your ideas and contributions—they help us constantly improve our software. Please let us know how this new feature works out for you.
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service provider able to book clients w/other service provider on the app
I cut hair but don"t do waxing. I wish I could book a clients HC with myself and a waxing with one of my other co-workers all on the app.
1 voteGreat news, this is already something you can do in the Boulevard Pro App. If you don't see the option to make appointments for other providers, then the setting must be turned off for you. Admins and managers can give staff permission to create appointments for other providers.
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Reschedule and cancel appointments.
when clients want to reschedule their appointments, give them an option to cancel their original appointments immediately.
1 voteGreat news, this already exists! When a client goes to their Appointment Details page, they select "modify" and are given the option to either reschedule the appointment or cancel the appointment.
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Open forms in separate tab
The new update where the forms open in the same tab is very inconvenient and time-consuming, especially when checking and filling out client information and medical history. Can we please go back to the forms opening as a new tab?
2 votesThanks as always for your feedback! As of this morning, you can now click the three dots next to your form or chart and select "open in new tab."
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45 votes
Thank you to everyone who contributed to this idea and submitted feedback! We're proud to introduce Boulevard Offset as our answer to passing credit card fees on to your clients. Check out our Help Center Article here to learn how it works!
Want to get started? Reach out to your Customer Success Manager or contact Boulevard Support through the Help Chat or by emailing support@blvd.co.
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Populate Client Profile from Intake Forms
It would be amazing if preferred names, preferred pronouns, and birthdays could be input into client profiles attached to appointments after intake forms are filled out.
119 votesHey folks, thank you for taking the time to provide your input! As of today, all Boulevard forms customers can connect Client Profiles to forms and charts. Your Client Profile can be configured so that it updates based on form and chart responses and you can auto-populate charts to save time. As a result, you’ll also be able to report on the data that flows from forms and charts like client age, zip code, and referral source. Check out this support article to learn more.
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Please Remove the automatic checked box "Resend updated confirmation" from the editing internal notes screen
We are constantly emailing clients confirmations by accident every time we add a tag or note to an appointment. This feature is new and very difficult to work with and makes us look messy as a business.
34 votes
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