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John Buckles
commented
AGREED!
An error occurred while saving the comment John Buckles
commented
Agreed! It is nuts why BLVD won’t turn on that functionally which already exists in other retail / commercial segments they also offer! Why not in this segment???
An error occurred while saving the comment John Buckles
commented
Absolutely! We are having to pay to redevelop our web site to have a store just so we can take orders for products to be shipped or picked up AND for gift cards. Then we have to manually manage all this back through BLVD. Yet in BLVD you can see where they had the intention of letting you have a store which entails paying for items/services before checkout... which also goes over to deposits for services, or partial/pre-billing for services or no-show billing for in location transactions. Why they won't/don't add this functionality, or turn it on as it is in other BLVD platforms is a complete mystery as BLVD never has said 'why' the haven't, can't or won't do it. Otherwise the BLVD system is great for this industry... but this is a BIG MISS!
An error occurred while saving the comment John Buckles
commented
Agreed!
An error occurred while saving the comment John Buckles
commented
We are all facing the same dilemma it appears... we are having to go back to using Square when we choose to bill (accounts receivable) a particular client and they want an invoice sent for payment.
An error occurred while saving the comment John Buckles
commented
It is strange that BLVD, which services numerous other industries where invoicing/open accounts and on-line processing of web based payments, has ignored that function inside BLVD for this industry.
I understand there are paperwork arounds, and integration of other web based payment portals that can be 'made to work', but the reason we went with BLVD was for total integration in one platform. Not that we can integrate/link other systems to patch holes!
My question to all of you is, how do we put a thumbtack under BLVD management to implement this coding??? I have not had the time to investigate their management structure or understand their decision making process... they are very professional and responsive otherwise... just blind, at the moment, to this essential aspect of our industry... which they need to have to retain future new customers (especially as new organizations get wind of this missing in BLVD)... and to keep/retain those of us that have already taken on BLVD.
Thoughts, ideas... anyone?
John F. Buckles
COO- The Malta Group, Inc. dba: Embody Regenerative Aesthetics / Embody SKIN Care & MED SpaAn error occurred while saving the comment John Buckles
commented
Hmmmm.... this is a BIG outage for us, found this 'UserVoice' Forum and under 'Invoices!!!' it appeared the first post was by "Marisa DuBose shared this idea · Dec 5, 2024".... however going back through all the post it started May 2020!!!
Seriously five (5) years of people asking for this and it is still not available?!?!?
What is the real backstory on why BLVD does not offer this????
John Buckles
supported this idea
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An error occurred while saving the comment John Buckles
commented
We too are new to BLVD... love it but this is a major outage for us and we missed it before moving over. We need a work around now, and a first class solution sooner than later.
We have patients who forget their wallet... and we want to invoice and let them pay at home. We have others who order products over the phone with us and want to be invoiced and pay so they can send their friend in to pick it up. Taking their card over the phone is not a good option... a) risk of others hearing the info, it being written down and found in the trash b) does not seem 1st class / professional in today's world. We don't want or need an online store. Just the ability to set up an order, invoice for it and get paid by the customer at their convenience.
We are looking into a short term work around using the 'booking deposit' in BLVD... so that shows BLVD can take payments online, just not create and invoice, email it and then get paid. The patient would have to select the service/product and we would have to have it coded as requiring 100% deposit... but that is cryptic at best.
BLVD is by far the Cadillac of systems, but Vagaro (we switched from) which is like a Swatch Car if you will, and is not at all focused on this industry, DOES IT... sure they don't do much else.... but come on BLVD this is NECESSARY for this industry.
I have been emailing everyone I can at BLVD regarding invoicing for this sector... here is the most current response:
Hi John,
In regards to the invoicing feature I am happy to share that this is a feature that is already being worked on currently as we are aware that it is in quite high demand. Our awareness is due in no small part to teams like yours making sure your voice is heard, which we really appreciate.
I can confirm at this time that we are hopeful this feature might be available in March of this year. That date is subject to change as we test things, because we want to make sure that when we do roll something out it works as expected and is a reliable asset to businesses like yours.
If there's anything further I can help with please don't hesitate to let me know.
Kind Regards,
Marissa
Customer Support
On Wed, Jan 21, 2026 at 11:18 AM, "johnb embodyskincare.com" <johnb@embodyskincare.com> wrote:
For the Med Spa sector of BLVD when can we expect to be able to INVOICE customers? The BLVD User Voice Board is clamoring for invoicing especially after the technical issues yesterday that drove ourselves and other providers using BLVD to have to invoice customer using other systems as we could not check them out in BLVD.
This has been a major torn in everyone’s side, something none of us realized was not supported in the Med Spa BLVD application and expected to be there.
How do we get focused attention, actions and timeline on this issue? Who do we need to run it up to in BLVD?
Sincerely,
John F. Buckles- COO
The Malta Group, Inc. dba: Embody Regenerative Aesthetics
JohnB@EmbodySKINcare.com