Settings and activity
47 results found
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7 votes
Rei Young
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29 votes
An error occurred while saving the comment Rei Young
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6 votesRei Young
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411 votes
An error occurred while saving the comment Rei Young
commented
The way the “Confirm Total” screen and the last “Paid” screens are presented is causing confusion at check out.
The Confirm Total Screen shows the Discounts, Offers, Other Payments (in our case as a Medspa these are our Alle/Aspire Rewards payments and CareCredit payments) and the Total which is the remaining total the patient will pay by credit card in the next step.
Once they insert their credit card the final screen shows the Total Amount paid (this includes the Other Payments mentioned above). So, invariably, the patient is confused and asks, “why am I paying so much, I thought I was paying the Confirm Total screen amount.” We have to tell them not to worry and that their credit card was properly charged the amount on the previous Confirm Total screen.
On the very last Paid screen it would be helpful to clarify the total paid vs the total paid by credit card. Thank you very much.
Rei Young
supported this idea
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An error occurred while saving the comment Rei Young
commented
Yes. Please update this feature. The way the “Confirm Total”l screen and the last “Amount Paid” screen are presented is causing confusion at check out.
The Confirm Total Screen shows the Discounts, Offers, Other Payments (in our case as a Medspa these are our Alle/Aspire Rewards payments and CareCredit payments) and then the Total which is the remaining total the patient will pay by credit card in the next step.
Once they insert their credit card the final screen shows the Total Amount paid (this includes the Other Payments mentioned above). So, invariably, the patient is confused and asks, “why am I paying so much, I thought I was paying the Confirm Total screen amount.” We have to tell them not to worry and that their credit card was properly charged the amount on the previous Confirm Total screen.
On the very last Paid screen it would be helpful to clarify the total paid vs the total paid by credit card. Thank you very much.
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105 votesRei Young
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195 votesRei Young
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701 votesRei Young
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666 votesRei Young
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689 votesRei Young
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117 votes
Hey folks! Today we released a related feature: the schedule view.
Accessible from either the Front Desk or Calendar views, you can select "Schedule" to view a list of any day's appointments and filter that list by the form's status. This will make it easier to see when staff or clients complete a form or chart, or who still has items outstanding. Learn more here, and we hope you enjoy!
Rei Young
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7 votesRei Young
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15 votesRei Young
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21 votesRei Young
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56 votesRei Young
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49 votesRei Young
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45 votesRei Young
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115 votesRei Young
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295 votesRei Young
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31 votesRei Young
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64 votes
An error occurred while saving the comment Rei Young
commented
This would be a great feature! Thank you.
Rei Young
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Agreed. We are having the same issues with our Duo. We've been instructed to leave unplugged for half the day which doesn't seem to help.