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  1. Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information.

    3 votes
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    Jeremy Shieh supported this idea  · 

  2. option to have certain services not able to cancel online at all not just within cancellation policy time

    2 votes
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  3. The ability to use Offset for Card Not Present transactions ONLY.

    2 votes
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    Jeremy Shieh commented  · 

    I would love the option to automatically add “Card Not Present surcharge” of whatever rate or set amount for all of such transactions.

    Jeremy Shieh supported this idea  · 

  4. ask before deleting a note

    8 votes
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  5. Text Message Capabilities

    10 votes
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  6. Hours worked included in Net Rev. Reporting

    3 votes
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  7. Visibility of Unconfirmed Clients from the Mobile App

    8 votes
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  8. Allow Vouchers to apply to Products

    13 votes
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  9. Better credit card decline messaging

    5 votes
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  10. Offer more color selection on calendar

    16 votes
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  11. Deposit in $ option in addition to % option

    22 votes
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  12. Allow manual control over the timing of text alerts sent to therapists that they have just been booked to provide a service.

    2 votes
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  13. Biographies

    5 votes
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  14. In reports, I feel Hours Booked for utilization purposes should be the cummulative hours booked and exclude blocks.

    3 votes
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  15. make new clients/new appointments a preference for stylist

    6 votes
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  16. Allow clients to select time before professional in Online Booking

    118 votes
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    Jeremy Shieh supported this idea  · 
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    Jeremy Shieh commented  · 

    At current the options are first available and book by service provider. If a client had the intent of booking next Wednesday at 4pm with no qualms about who is doing it, they would themself have to workaround and either just select a service provider and trial and error until they got the time they wanted or go through first available and do the same.

    Perhaps the solution is changing the words of "book first available" to book by time. The current wording is misleading to consumers (especially first time) because it signals to them they cannot book a specific time in the future unless they are familiar with our staff or are trial and erroring to get there.

    If the row was "Book by time, first available TODAY at 3pm" that would contain the most information and also not lose potential clients due to a misunderstanding.

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    Jeremy Shieh commented  · 

    For new clients or clients that trust the quality of a business, they don't necessarily need a single service provider. By forcing them to select a certain staff member, we're potentially limiting their options to come in at what might be a convenient time for them. I suggest an option at the top of the staff selection bar that is "any" "pick stylist based on time selection". I do believe this will increase revenue and also lessen the barrier for a new client to come into the shop based on their own booking without worrying about who to choose.

  17. Include "Book Now" Option via Duo App to Open Booking Widget for Self Checkin

    6 votes
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  18. Put option for default credit card

    5 votes
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  19. Clients can see price range (or hide price) when booking online

    49 votes
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    Jeremy Shieh commented  · 

    Many businesses charge by a starting at price or a range. The current setup does not cater to either and gives customers a preconceived notion that the prices are flat and set. The workarounds are adding verbiage to the description or even service name to denote that things are variable. Even when this is done it requires staff to be vigilant to amend the prices prior to checkout, if anyone is even paying attention.

    For some services, time-based or supply based variables are taken into account to determine pricing which at times are only assessed at checkout. Forcing a verification from the software if the service was booked as $A-$B, or $C+; "Please enter the final cost to the customer for this service." This would provide a catch all for this.

    Ultimately it would be extremely useful if service providers could report if $B or $C are an exception through their Blvd professional app before checkout so that the process seemed seamless for the customers and front desk staff.

    Everyone would make more, and the business would be more professional.

  20. Reply to ratings directly

    3 votes
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