5 results found
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Call now button for a service not bookable online
We offer a wide variety of services and some of those are not bookable online due to the complexity of them. It would be helpful to add a button for services like this.
Ex: Client is interested in a color correction. They must select in “call now” to set up the service. Or, client wants extensions but have no idea what application method they should choose. They don’t even know we have those offered as they are not bookable online since it may be a 1hr service or a 6 hour service and they may need to get a color…6 votes -
UPDATE BOOKING WIDGET
I just had another client come in and have to book in person because he couldn't figure out how to get a service out of the cart with the booking widget. People don't know to hit the service to get the button to remove the service. Also, the back arrow on the widget is sooooo small and in an area that people aren't looking. Please make it big and put in a spot where people can see it. PLEASE, please, please... update the booking widget! I would have lost that client if he didn't come in to book his appointment.…
4 votes -
Varying service appointment lengths
As an LMT I have standard services, but each service can have different lengths. For instance Deep Tissue but it can be 60, 90 or 120 minutes. Relaxation Massage but it can be 60, 90 or 120 minutes. The way BLVD books now I can only have one standard appointment but to do a longer length I have to book the time as an add on. This creates a clunky experience and currently it looks like they have two appointment times and people sometimes are showing up for the "add-on" time rather than the beginning of their appointment, because the…
1 vote -
Order Options in Booking Overlay
In the booking overlay we do not currently have the ability to customize the order of option. Individual Appointment shows up at the top and Gift Cards shows up at the bottom.
We get phone calls from clients every day who are attempting to purchase a gift card online, but instead are confusing themselves in the process of booking an individual appointment. If we were able to customize the order of these services, it would greatly cut down on customer confusion.
1 vote -
Referral program verification - flag if client name, phone or email matches an existing client profile
I wanted to bring up an issue we've encountered with the referral program that affects its practicality for us. Currently, it appears that the system does not detect if a patient already has an existing account but creates a new one using a different email or phone number after being referred by an existing client. This creates a loophole where returning patients could take advantage of the referral discount by simply using a different set of credentials.
To ensure the integrity of the program and streamline our workflow, we strongly suggest integrating a verification system that checks for duplicate accounts.…
7 votes
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