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  1. When adding clients to the waitlist, it currently shows as "added by staff." The ability to see the name of the staff who added the client would be very helpful.

    2 votes

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  2. Letting the guest put who exactly the booking is for no matter the email address. We have moms booking for their kids all the time and its always under moms name. It would be super helpful if they could put who the booking is for.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  3. It is very annoying to receive hundreds of notifications when clients book or cancel appointments. This should be a toggle option to turn off notifications for the business level, not just individual providers!

    18 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  4. We run nationwide promos that are extremely hard to do because we have to go into each location and enable the service for every esthetician and then also go set the commission for each esthetician. Being able to set this at a company level would be incredible.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  5. The business wants to be able to run reports on new clients specifically who are coming in for their first appointment so she can create a welcome bag.

    2 votes

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  6. .... showed in the messages itself as new notifications that the text wasn't received or was blocked. This would potentially allow responsible businesses to take into account that there was no receiving of the text so they could call them instead or otherwise.

    10 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  7. 2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  8. Would like a feature setting to enable emails to be turned on for the business (one main business email contact similar to the email found in the MANAGE location tab> Details section) for all client appointments booked, reminders, and cancellations

    3 votes

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  9. Ability to set staff reminders for various things within the dashboard

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  10. We'd like to be able to add these hyperlinks to take clients to photos of the provider's work so they can get a better visual of who will be working on their hair!

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  11. Right now you can only add your availability on a set cadence. I don't have a set schedule so it would be great to be able to select what days I'm available in a calendar month type setting instead of weekly/biweekly settings. It'd be nice to do it day by day.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  12. Please allow us to trigger an appointment creation as an action. Not having it really limits our ability to automate appointment scheduling using a chatbot.

    1 vote

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  13. When checking out on the desktop, if the selected iPad isn't on the welcome screen the transaction will run the card on file and skip the option for the client to leave gratuity. It would be nice if there was a warning to let you know if the iPad isn't on the welcome screen so you could get it where it needs to be.

    Sometimes the client just starts pressing buttons and if you can't see the iPad you don't know what they're doing.

    3 votes

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  14. Create an additional tab under the Manage tab or gear icon labeled Series. Memberships and products will live under this tab rather than living under Products.

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. Have the ability to schedule add on services in the mobile app.

    32 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  16. There was a commission swap between two providers, when the commission was swapped to the second service provider, the Business Charge was not deducted from the total, causing the service provider to be overpaid.

    4 votes

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  17. The option to default to the Duo for card payments is excellent. However, it doesn't stick as the default when starting a new sale in the Sales Tab. It is odd that the behavior isn't consistent throughout the system.

    5 votes

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    1 comment  ·  Admin →
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  18. Need the ability to exclude members or limit the audience for promo codes;
    Need the ability to create unique codes (9-digits, etc.) for promo codes; Add the ability to select specific locations from a dropdown menu; Add the ability to select a specific promo code from the offers menu and drill down data to the location level from offer code redemption

    3 votes

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  19. For example I require a consultation for new clients. I dont want new clients to be able to book just any service, however I do want existing clients to have the ability to book online but I want everything conveniently bookable online. I started with only having initial consultations bookable online but since there is no way to separate the services that left current clients with no way to book online. Luckily my website has a system for booking appointments, so I now have new client consultations available to be booked online through my website. Then I had to make…

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  20. The business would like a better/ wider range of templates to choose from for Automated and One-time blast marketing emails.

    13 votes

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