313 results found
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Remove "confirm visit" from Duo checkout
Remove the first step of confirming visit from the checkout process. It is unnecessary and confusing almost everyone.
8 votesOn June 6, we released toggles within your hardware settings that will allow you to turn on or off the "Confirm Visit" and "Confirm Total" screens in the Duo Checkout flow. See our Changelog post here to learn how you can flip these toggles and shorten the checkout experience!
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Keep unpaid or past due memberships as Open sales
Keep unpaid or pst due memberships as open transactions under "Sales." The problem with the new system is that we cannot re-run the existing card on file. Or there need to be an option under the new "Membership" tab to re-run the existing card without having to add a new one.
1 voteWe're excited to announce that a recent enhancement has been released that will allow you to retry the same card. Navigate to the past due member's profile and select to "Retry with existing card." Please contact our Support team via Help Chat or support@blvd.co with any questions!
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Session time out
Sessions should be timed out after a certain amount of time logged in
3 votesThanks for your feedback! All users are set to log out of the Dashboard after 7 days of inactivity by default, but if you'd like to adjust that duration, we recently released a setting to allow you to change it! Check out the changelog post to learn more.
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44 votes
Thank you for your feedback, it helps us improve! Great news--you are now able to see and manage resource calendars directly from the Professional App! Check out this support article to see all the recent improvements!
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Duplicate One-Time Blast Campaigns
Create a "Duplicate" function for campaigns. If we want to send similar campaigns again, we have to start over. Would be more likely to use if duplicate was avaiable.
43 votesThe ability to duplicate, delete, and rename Blast campaigns is now available in Marketing Suite.
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Actual price the client is paying today, shown on iPad on their side.
When a client leaves a deposit, and I go to check them out, it shows them the total amount of the service, and does not show that they also put down a deposit. It creates a lot of confusion at the desk because they think they are being charged full price, when they already paid a deposit.
726 votesThe order total on the iPad will match what is shown on the dashboard, with a cleaner and easier to read layout.
To see these changes, please update your Duo app!
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44 votes
Hey folks! Thank you for your feedback!
With this week's launch of the client referral program, it's easier than ever to set up rewards and track your clients' referrals! As a part of this update, we've added a new report called the Referral Program Leaderboard, which allows you to see each clients' referrals, the value those referrals have brought to the business, and the rewards you've given the existing client for their referrals. Get started today or check out the changelog post to learn more. Thanks for your feedback!
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Add Client images
We would appreciate a place to store client ID and before and after photos that show images when we open client account.
2 votesThanks for your feedback! Great news: yesterday we announced the new client profile gallery, which can be used to store any photos you need for a client, and also centralizes the photos from forms, charts, client notes, and appointment notes in one place. Enjoy!
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1 vote
Hello! This is available today within the "Manage Location -> Hardware" settings. If you enable "Prompt Client to 'Confirm Total'" it will populate the corresponding screen in the Duo App during check out. Let me know if you have any additional questions!
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Scheduling New Client in "New Appointment"
Adding an options to add a New Client when making New Appointment while on the calendar screen...instead of create new client then go back to the calendar
1 vote -
Method in UserVoice to show or filter ideas that I or my staff have posted (authored)
1) So that I can catch the feedback and potentially train or correct around the issue that they think exists when there isn't one.
2) To make it easier to identify that I'm not posting ideas that I thought of years ago over the course of my tenure with Blvd :)
3) So I can go back and amend or improve my suggestions and ideas with the new iterations of Blvd and operating procedures we utilize.
1 vote -
More Giftcard Beta Report Options.
Right now all I can do with the beta reports is see used or unused giftcards, but I would love the option to do. report for when gift cards are purchased. We do gift card sales around the holidays and it would be helpful to have a report that shows the clients name, when the gift card was purchased and for how much. I know you can access the giftcards from the sales tab, but it isn't clear when the gift card was purchased :)
1 voteYou can do this by using the Columns options in Beta Reports to specify Gift Card Sales and include Sale Date and Client Name, as well as other potentially useful details like Location Name and Staff Name! Please see the attached screenshot for an example.
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separate area for client photos
it would be nice to attach photos in a cleaner way in the client profile to better visual their progress with treatments.
7 votesHey folks! Thank you as always for your product feedback. I am happy to share that today we launched client profile's photo gallery. All photos from appointment notes, client notes, forms and charts are organized in this new section of the client profile. Arranged by date, you'll be able to show a client their progress over time! Learn more in this support article.
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Automatic Email after Client checks out.
Automatically trigger an email to be sent to each client through the Boulevard system once their service has been completed. This email will express our gratitude for their visit, inquire about their experience, and encourage feedback.
Benefits:
Enhance client communication by showing appreciation for their business.
Encourage client feedback, helping us to improve our services.
Streamline the process, ensuring every client receives a thank you email without manual intervention.We believe this automated email feature will strengthen our client relationships and contribute to a more efficient communication process. We appreciate your consideration and expertise in implementing this idea through the…
2 votes -
96 votes
It's here! The QuickBooks Online integration is now available for all Premier and Enterprise customers. Head to your Apps & Integrations settings to get started or check out the changelog learn more.
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Past due membership reminders
Clients will get an email / text reminder when their membership payment doesn't go through & their account will get flagged with a tag for past due membership, so it's more noticeable if / when that client books an appointment!
8 votesHey folks! Thank you for your idea! You'll be happy to hear that this week we released a feature that notifies the client when their membership payment doesn't go through, and then guides them through a process to update the card on file. The membership fee is then charged on the spot, and the client's membership is brought up to date. Check out the changelog post to learn more about this release, or this support article to see more about membership billing.
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2 votes
Thanks for taking the time to provide your input. Great news - this can already be done using the Service Scheduling Order feature, since add-on services follow the same scheduling order like other services. Check out this article on our support center for more: https://support.boulevard.io/en/articles/8923519-service-scheduling-order
We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Add Sales tab to Client profile
It would be nice if you are in the client profile to have a sales tab that would pull only their sales data instead of opening a new page for the sales tab under the main page
1 vote -
show discounted total on ipad at checkout
show discounted total on ipad at checkout
1 voteOur new "Review Order" and "Confirm Total" screens on your Duo app will now display the itemized order details, including discounts and the discounted total. Confirm your Duo app is updated to version 1.285.303 or later and ensure these screens are enabled from within the Settings page of your Hardware tab.
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Fix Your Beta Reports
If your reports are still in "beta" for over two years, you should change the name from "beta" to "buggy". Quite often, even the most basic reports take minutes to load and frequently the error message stating "we're in beta" appears. Hard to run a business without consistent reporting functionality.
50 votesHi all - we sincerely apologize that this issue hasn't been updated in quite a long time. We wanted to provide an update on the progress we've made just in the past few months alone.
After undertaking what was quite a large back-end migration, we've managed to decrease beta reporting load times by as much as 85%, meaning that your beta reports data should be just 30-45 minutes old. Additionally, the new platform lends so much more stability than our old infrastructure.
Despite the status of this idea saying "Complete," we want to assure you that we're still working on additional improvements to our infrastructure which will ultimately lead to even better reporting speed. These future improvements are just captured under different ideas and roadmap items within our Idea Portal.
We hope these improvements make your end-of-month reporting easier and quicker as we move into July!
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