6230 results found
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Forms: Allow "Yes" answer to trigger the next question to be required
In some cases a question is only required based off the answer of a previous question. Would need that when a client chooses "Yes" the next question is required, but if they select "No" the next question can be skipped.
This is common with "If yes, please explain" or "If yes, on what date?"
1 vote -
New verbiage at online checkout
We receive calls weekly from clients confused while booking online if they're going to be charged at booking or after the appointment. When checking out online — looks like you're being charged that total. Google Analytics show that that step is the place where most people walk away.
There's a VERY small note that states:"Your credit card will be used to hold your appointment time and will not be charged until after your appointment has been completed." but even that is confusing if you're referring to the completion of the booking. Needs to be reworded
7 votes -
Vouchers need to appear in the left column to be able to check out clients.
I have clients that have tanning packages. I need to be able to see the voucher at check out, instead of having to write it off under "other" then go to to the clients account and look at payment methods.
1 vote -
Applying gift card balances for memberships
Apply gift card balance to membership subscription before charging credit card on file
10 votes -
Include Service Provider Name along with client name for each appt within the Front Desk View
it only shows the client's name
1 vote -
Intake forms process for walk-in appointments
Ability to add intake forms that apply to all services to walk-in appointment check-in. Currently, intake forms can only be added after the appointment is on the calendar and we would like to be able to have clients fill this out while they wait for an opening.
17 votes -
Customize/add logos to Gift Cards
Ability to choose a theme or holiday or add graphics/logos to the gift card to customize when gift giving
4 votes -
Multiple phone numbers for staff profile
Our staff uses smart watches and would like to be notified of a client's arrival on their watches, but their phone numbers linked in the employee profile is different from the one linked to their watch. In the communication preferences, we would like to specify the phone number for the alerts.
3 votes -
Disable help chat for certain privilege groups
Staff in specific privilege groups need to address their questions to managers prior to Help Chat.
3 votes -
Messages submitted when purchasing a product should be sent to business
I'm in the middle of a big push of selling memberships online – I know clients are using the "add message" feature with checkout but I believe since there's no associated appointment, that I have no way to access these messages. I'm missing the first communication (and some testimonials) from new clients!
3 votes -
Hotel integration - OnQ PMS
Hilton uses OnQ PMS.
When checking out a client, the front desk can then charge them in one swoop rather than two different transactions.
1 vote -
Vouchers should not stop Service Providers from being paid commission.
When redeeming a voucher, it ZERO outs the service. This means that the Service Provider is unable to be shown how much commission they earn for the Service they have just completed that has been paid for with a "product" voucher. This also impacts tipping
14 votes -
Adjust order of locations in booking widget
Instead of last updated, please allow business to adjust the order of locations (for multi-location businesses) in the booking widget. Currently, it is ordered by "last updated" and not in alphabetical order as listed in the dashboard.
4 votes -
Beta Reports: Client email in Subscriptions report
Client email field in Subscriptions report (currently available only in classic)
4 votes -
When confirming appointment in the auto text it would be nice if the service providers name shows up along the service time and date
Accidents do happen when booking online and or by the representative. To be proactive in this matter it would be nice if the auto text had more details.
5 votes -
1 vote
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Beta Reports: Filter for note within Payments and Refunds report
Ability to filter payments and refunds report by the Note to support businesses using the "Other" payment type for house charges etc.
4 votes -
4 votes
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daily calender viewing
It would be very helpful if there was a way we could condense the viewing screen to be able to view the whole day without having to scroll up and down. It would make for faster booking and less mistakes because you could see the whole day all at once.
3 votes -
Product history and usage report
Show full history of usage by product. Need a report of usage by product that shows each date the usage has been adjusted and by how much.
15 votes
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