313 results found
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Facebook book now button
Needs a button to book straight from facebook
1 vote -
Self booked clients who add a message(d) to their appointments...
...should have some indicator that shows there is a message instead of us having to check each and every appt for a message! Many times there are important messages in there but because we're so busy we don't think to check and open every single appt for notes if any. Some tag or email should indicate that the client left a note otherwise we'll never see it...
37 votes -
To be able to send a client their entire schedule if they have multiple appointments
Some clients are booked throughout the year, so an option to send them their entire schedule all together via text or email would be great.
5 voteshey folks! thanks as always for your product feedback!
As of today, clients can easily access the client portal to see a full list of their upcoming appointments. They can now access the client portal three ways:
1. "manage appoinment" button in booking confirmation messages
2. 'Your Appointments" at the top of self-booking
3. A link to your client portal shared by your business on your website, in marketing, on social, or via contact center.
check out today's changelog to learn more.
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Monthly membership that issues account credits ($)
Monthly membership that gives a specific account credit amount($) upon the time of purchase automatically.
16 votes -
Fire or Block clients from booking with 1 or more Employees
Certain clients fail to meet standards or they display inappropriate behavior towards staff. In a few these cases, some professionals request certain clients no longer be allowed to book with them. In other cases, management wants to fire clients from the shop completely. You can imagine the types of behavior that would lead up to these decisions, including the comfort level and safety of the staff involved. We have had stubborn clients who continue to book after they were addressed directly about the decision to remove them in any way. We have also had clients make new profiles we may…
19 votes -
Custom Gratuity UI
The custom tip function needs a confirmation after entering the custom tip amount. Many times, clients will select "custom", enter in the amount, and click "custom" again before signing, and it zeros out that tip entered. It creates an awkward experience to then ask the client if they meant to enter in tip. If there is a confirmation pop-up window or alert before signing, it would be great to lock in that amount entered.
30 votes -
Ability to decide if a voucher should be issued or not
As business, we need the ability to decide if a voucher should be issued when a membership order is checked out
1 vote -
2 votes
Great news! You can make a copy of any form or chart template by selecting the three dot menu, and choosing "duplicate" as shown in the attached screenshot.
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Add-ons should be individual services
service options/Add-ons for services should have a choice to be actual services on their own. Two problems with the current method:
- when I have the same add-on for 20 services and the add-on price changes, I have to change it 20 times
- When I have a taxable add-on for a non-taxable service, it is almost impossible to figure out the tax liability that is owed. If the add-on was it's own service I could have tax calculated on just the add-on. Right now I have virtually no way of finding how many of those add-ons were sold for tax purposes.
4 votes -
HSA Debit Cards
Our system currently does not allow clients to charge to their HSA debit cards. Booker does allow this. (HSA - Health Savings Accounts (HSAs) are tax-advantaged medical savings accounts available to United States taxpayers who are enrolled in a High Deductible Health Plan (HDHP). ... HSA funds may be used to pay for qualified medical expenses at any time without federal tax liability.)
3 votes -
Metric Conversion Report
The owner wants to know if we can provide any reporting around this - how many users click the book now on their website to schedule an appointment but end up not going through the entire booking process.
3 votesThis can be done through Google Analytics! Check out this support article to learn more.
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Multi-location Shopify integration
Ability to integrate with designated locations in Shopify to designated locations in Boulevard.
7 votes -
Redeem e-gift card balances in Shopify
We would need digital gift cards to work on Shopify site, as many of our e-commerce comes from clients who do not live in NY.
8 votesThanks for taking the time to provide your input. Great news - we’ve already completed this upgrade. Shopify Plus + Boulevard customers can sell gift cards that work across your physical location and your Shopify store.
Check out this article on our support center for more: https://support.boulevard.io/en/articles/5941544-shopify-app#:~:text=Gift%20Card%20Sync%20Overview%20and%20Setup
We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Be able to start a new order from the client's profile!!!
You should be able to start a new order directly from a client's profile, instead of having to go to the sales page and search for their account again.
6 votes -
Cancellation Email/Text
Client should receive an automated cancellation email/text.
9 votes -
Add account credit automatically for Referrals
When client lists referral source, automatically add a predetermined referral account credit to both accounts
30 votesHey there! Thank you for your feedback! Your input is the best indicator of how we can innovate to better meet your needs. We're excited to announce our new referral program this week, which automates the referral process and automatically rewards clients with account credit when they send friends to your business. The new client enjoys a special first-visit discount, and when they complete their appointment, the person who referred them gets their reward. Check out the changelog to learn more, or get started today!
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Customize add-ons per service provider
Customize add-ons to specify which service providers perform add-ons
22 votes -
Multiple Payments with Gift Cards
Had a client pay for her and her daughter's service with two different gift cards.
Was unable to enter multiple gift cards to complete transaction. Had to use "other" but now need to clear out the balance from the used gift card.
9 votes -
Client cancellation emails
When a client self-cancels their own appointment (or if a front desk person cancels an existing appointment), the client does not receive a cancellation confirmation email or text.
We have had some clients convey confusion around if the cancellation was successful or not because they are not directly notified.
45 votesClients will receive a cancellation email if they cancel themselves, and front desk has the option to send that same cancellation email when they're cancelling an appointment.
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Smart Marketing like Frederick
Clients who are using MindBody & Booker love it
15 votes
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