313 results found
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2 votes
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Account Credit History
Client has account credit - where did it come from? How can we tell? Need more information about HOW & WHEN an account credit was issued.
6 votes -
Adding services to an appointment in app does not adjust appointment duration
Major glitch: editing an appt doesn't save the new duration! Our staff is unable to use the app to edit appointments because the duration does not update when adding more services. The only work around is to delete the appointment and make it again. Please fix.
1 vote -
Text Receipt
There should be the option to text the receipt to clients. Some prefer it over the email
78 votes -
Back-to-back group appointments
This functionality is available in MyTime.
Example 1: A parent is requesting a specific stylist to perform services for her two children and would prefer to wait if the appointment is back-to-back.
Example 2: If all stylists except for one has a ton of openings available for the day and can take two guests that should be allowed. In the booking widget, it shows no availability on the requested day of the appointment so they missed out on the opportunity to book an appointment with the stylist that has an open schedule.
25 votesThank you for your feedback, good news! We recently completed work on an updated version of Precision Scheduling, and this is one of the new settings that our Help Chat or support@blvd.co can enable for you. Check out the release notes for this improvement for more details, and learn more about what's possible in our support center.
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36 votes
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Subtotal Amount on Receipt doesn't include amount pre-discount
On the client receipt, the layout is confusing: If the entire order was discounted - the subtotal amount includes the total amount prior to the discount. Include the original amount and then the subtotal, and the discount.
6 votesImproved discounting visibility on receipts
Emailed and printed receipts just got a glow-up! Now, when an offer or discount is applied to an order, or when a voucher is redeemed for a service, discounts will be applied to the individual line item. This will include the offer name, discount or “Voucher Redemption” percentage, and the impact on the item total.
Each line item will display a crossed-out version of the item’s original price for clearer communication with your clients. Additionally, we’ve updated the subtotal to show the sum of products and services after discounts, but before taxes, fees, and gratuity.
Check out our revised receipt in the attached image. Thank you so much for the incredible feedback that helped us update this feature!
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Automatically log user out based on inactivity
Ability to set a preferred window of time for an automatic log out based on inactivity.
42 votesHey folks! Business Admins now have the ability to customize when their staff will be logged out of the Dashboard due to inactivity. For HIPAA-covered businesses, we recommend shortening the period to something like 15 minutes. (Everyone is set to 7 days as a default). Check out the changelog announcement to learn more!
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CLIENTS NEED CANCELLATION EMAILS to confirm that they cancelled the appt!
I honestly did not think clients were not getting any type of email when they cancelled an appt. They are contacting us asking if they cancelled it. Clients really need some kind of email to confirm it was cancelled. It seems so odd to not have this feature.
34 votesClients will receive a cancellation email when they have cancelled their appointment.
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Option to remove group booking
Group booking has caused us more miscommunications than it is worth and i think it would be nice to have an option to not have group booking available for online booking
3 votesThanks for taking the time to provide your input. Great news - as mentioned in the comments, disabling group booking is supported on the Manage Location page in the Dashboard, using the "Enable group booking" checkbox. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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client rating emails
Option to receive email when client leaves a rating/review. And be able to share directly to social (google, facebook, etc)
10 votes -
See full service on professional app without needing to edit
Here the stylist has to EDIT the appointment to see the full service. We have had stylists make mistakes on appointments as they cannot read the full explanation in the app. Or they have to come up to front desk each appointment to check what they are doing and this is untenable long term.
13 votes -
Make it so that we can easily link our schedule from outlook calendar to Blvd
being able to add a schedule onto Outlook and have it transfer to Blvd, or being able to import blvd appointments to outlook.
3 votes -
Make individual client's timing longer to accommodate individual timing needs
Some clients require a longer time booked by default. If we have had issues in the past with a client's time booked never being long enough, We would like the option to permanently save an extended timing block per type of service for individually selected clients to prevent future mishaps.
2 votesThanks for taking the time to provide your input. Great news - we already support this feature and it should be active in your dashboard! Check out the Client Accommodations article on our support center to set a custom duration for a specific client: https://support.boulevard.io/en/articles/5941448-client-accommodations. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Automated thank you emails for client referrals
When a client is selected as a client referral, we want to automatically trigger an email saying thank you for referring a new client
19 votesHey there! Thank you for your product feedback! Your input helps us improve. We're excited to share that with this week's client referral program launch, you can now automate the reward process for clients who refer friends to your business. Set up in minutes, and share the link out to your clients. It's quick and easy for them to grab their custom referral link to share with friends. The friend enjoys a first-visit discount, and when their appointment is complete, the existing client gets an automatic "thank you" and an account credit reward of your choosing. Check out the changelog to learn more or get started today!
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Ability to force a monthly membership charge through anytime
As of right now, if a client comes in a day early, you cannot force through their membership charge so they can use a credit. The soonest you can charge it is 5am the next day. Because of that, we have to charge them regularly and then reschedule their next membership billing for the following month. This is super tedious and can lead to double billings if the rescheduling is forgotten
8 votes -
Instagram Booking
Add the Book button to your Instagram account and let customers schedule appointments with your business online. Customers can book directly from Instagram.
86 votes -
Customizable week start and end days
Ability to designate business week start and end days (eg. Monday-Sunday). This would allow managers to view the Schedule with start and end days that match their other systems, update shortcuts in reports for 'This Week', etc., and reflect accurate performance metrics in the Professional App.
27 votesTailor your schedule to fit your workflow—now you can choose whether your week starts on Sunday or Monday!
Head to Manage from your Boulevard dashboard > Details and scroll down to the Calendar Settings section to select your preferred start day. Sunday is the default, but you can switch to Monday anytime. Your selection will update across your Dashboard and the Professional App for a consistent scheduling experience.
Heads up: Your Staff Scheduler page will automatically align with this setting to keep everything in sync.
Learn more about calendar settings here.
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Ability to prevent a client from booking with a particular staff member
Useful for staff members who may not want to service a particular client
23 votes -
Add Ability to Edit a checked out appointment
If we make a mistake upon checking out a guest, it would be HUGELY helpful to be able to go back and edit the transaction.
64 votes
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