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'When no times are available for selected staff, suggest times with other staff as a last ditch effort to make the appointment' has been merged into this idea

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Online booking: Suggest other options when there are no times available

Currently, If 5 clients are booking but only 3 slots are available, the system will show that no times are available.

This account asked if we could show what is available and give alternative times for the other clients that did not have the first time opening.

37 votes
Jozlyn Miller shared this idea  ·   ·  Report…  ·  Admin →
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  • Lou Clark commented  ·   ·  Report

    when a client requests an appointment, for example, 60 minute facial and 60 minute massage

    Instead of just showing no availability on that day, I'd love a feature that says "Hey we can't accommodate a 60 minute but we do have a 30 minute opening today, would you want to take that?"

  • Joyce Momdjian commented  ·   ·  Report

    It would be great if online booking offer the availabilities to the client's that it is only enough time for their appointments. Also client's getting charged for the cancelation fee even when their rescheduling or canceling at the last minute online.

  • Jeremy Shieh commented  ·   ·  Report

    BUT use a recall feature telling the client; "If a cancellation occurs on this day for your preferred stylist, automatically move me over to them if it occurs in this time range".

  • Lisa Lee commented  ·   ·  Report

    When Fox & Jane's clients are trying to schedule an appointment online with a specific stylist, they have to scroll through each day to find the stylist's availability. F&J would like us to add a "next available appointment for X stylist" on the booking widget. See attachment for example.

  • Jozlyn Miller commented  ·   ·  Report

    Currently if a client is trying to book two services, and only one is available, the system will show that nothing is available.

    This account is asking for times to still show for the one service that is available to help still capture revenue for that one service.

  • Daly Wolfe commented  ·   ·  Report

    So client can adjust one service instead of assume there's no availability at all

    I had three people each picking a different service that required a resource. One of the resources that one person picked was unavailable as it was scheduled off due to the fact that it is out getting worked on. When I hit the next button I did not get that the one service was not available I got that my whole order was unavailable.

    Would be great if the text would call out for availability instead of just nothing available. There were 6 total bookings and just one thing was not available so it said nothing was like we were booked out all day.

  • Jeremy Shieh commented  ·   ·  Report

    Currently shows emoji and that there are no times available. I suggest that this is an opportunity to show all of these and them to be clickable/tapable

    * Next available time with selected staff
    * Next available time for selected service
    * Next available time with selected staff for selected service