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Settings and activity

52 results found

  1. Negative Account Credit Balances

    13 votes
    Waitlisted  ·  0 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  2. Invoices!!!

    411 votes
    Waitlisted  ·  49 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  3. Show time of arrival

    64 votes
    Waitlisted  ·  2 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  4. Report for Sales by Client

    3 votes
    Waitlisted  ·  0 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  5. Require a client to enter their address when online booking

    4 votes
    Waitlisted  ·  0 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  6. Deposits for services

    875 votes
    Waitlisted  ·  85 comments  ·  General  ·  Admin →
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    Margaret Haley commented  · 

    CRITICAL. We should be able to send someone a secure link to pay for a package. We had no idea that this simple functionality was not available when we switched over in June. We cannot believe that it is still not resolved. This is a big deal for any provider selling high ticket services.

    Margaret Haley supported this idea  · 

  7. Darken the unavailable hours on the calendar (instead of white)

    215 votes
    Waitlisted  ·  10 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  8. Toggle tipping on/off per service or providers

    173 votes
    Waitlisted  ·  15 comments  ·  General  ·  Admin →
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    Margaret Haley commented  · 

    This is a super important deficiency in the software for medspa users. We had someone leave a 20% tip on a couples Emsculpt neo abs service which LISTS for $1,700, but the membership rate was only $450. The tech happily accepted the gratuity of $340 insisting that the client "wanted" to leave the tip (when they had never left so much as a dime in the 12 previous visits paying through our prior POS system). Despite repeatedly instructing the front desk to skip those services, we had repeated issues with clients leaving tips for services they shouldn't be tipping on, like injectables. Now we have tipping turned off completely and we have to verbally ask guests if they want to leave anything for the esthetician. The software we upgraded from gave us the flexibility to select which services could receive tips and that was designed over 20 years ago. Also... for medspas, we should have the ability to have a "suggested" gratuity that varies by the service as well. A laser tech shouldn't be getting 20% on an $800 Moxi, but that's fine on a hydrafacial. Lastly, the tip calculates on the original cost of the service instead of the membership rate of the service. We should have the option to decide whether the calculation is on the original $199 price of the Diamond Glow or the $159 member rate. Tipping is a sore subject for a lot of people. These insanely high tipping amounts can look offensive and leave a bad taste in the guest's mouth.

    Margaret Haley supported this idea  · 

  9. better identification of NEW clients & first time bookings

    216 votes
    Waitlisted  ·  8 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  10. Date of birth enhancements to forms and booking

    330 votes
    Waitlisted  ·  17 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  11. Highlight no-shows in red in patient history

    374 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Margaret Haley supported this idea  · 

  12. client checkout needs to be reflected with discounts and account credits (iPad)

    615 votes
    Waitlisted  ·  56 comments  ·  General  ·  Admin →
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    Margaret Haley commented  · 

    1000% needs priority attention. We have to "promise" clients/patients "not to worry" that they are getting charged the amount that pops up on the screen. It is an embarrassing situation, especially if there are other guests nearby. Please, please fix this.

    Margaret Haley supported this idea  · 
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