Settings and activity
61 results found
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59 votes
Margaret Haley
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197 votesMargaret Haley
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56 votesMargaret Haley
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2 votesMargaret Haley
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7 votesMargaret Haley
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1 voteMargaret Haley
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13 votesMargaret Haley
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5 votesMargaret Haley
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13 votesMargaret Haley
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8 votesMargaret Haley
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15 votesMargaret Haley
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627 votesMargaret Haley
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66 votesMargaret Haley
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3 votesMargaret Haley
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4 votesMargaret Haley
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990 votes
An error occurred while saving the comment Margaret Haley
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339 votesMargaret Haley
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354 votes
An error occurred while saving the comment Margaret Haley
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This is a super important deficiency in the software for medspa users. We had someone leave a 20% tip on a couples Emsculpt neo abs service which LISTS for $1,700, but the membership rate was only $450. The tech happily accepted the gratuity of $340 insisting that the client "wanted" to leave the tip (when they had never left so much as a dime in the 12 previous visits paying through our prior POS system). Despite repeatedly instructing the front desk to skip those services, we had repeated issues with clients leaving tips for services they shouldn't be tipping on, like injectables. Now we have tipping turned off completely and we have to verbally ask guests if they want to leave anything for the esthetician. The software we upgraded from gave us the flexibility to select which services could receive tips and that was designed over 20 years ago. Also... for medspas, we should have the ability to have a "suggested" gratuity that varies by the service as well. A laser tech shouldn't be getting 20% on an $800 Moxi, but that's fine on a hydrafacial. Lastly, the tip calculates on the original cost of the service instead of the membership rate of the service. We should have the option to decide whether the calculation is on the original $199 price of the Diamond Glow or the $159 member rate. Tipping is a sore subject for a lot of people. These insanely high tipping amounts can look offensive and leave a bad taste in the guest's mouth.
Margaret Haley
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329 votesMargaret Haley
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357 votesMargaret Haley
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CRITICAL. We should be able to send someone a secure link to pay for a package. We had no idea that this simple functionality was not available when we switched over in June. We cannot believe that it is still not resolved. This is a big deal for any provider selling high ticket services.