Settings and activity
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72 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
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Kendra Lay
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86 votes
An error occurred while saving the comment Kendra Lay
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This would be so helpful!
Kendra Lay
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498 votes
An error occurred while saving the comment Kendra Lay
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This is SO important to have!
Kendra Lay
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4 votesKendra Lay
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5 votesKendra Lay
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4 votesKendra Lay
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I'm a new Blvd user coming from Jane. I'm honestly nervous about this because the online booking experience does seem a bit hard/not intuitive. We are switching from Jane because Blvd has features we wanted/needed...but I'm nervous about the client-facing booking experience and if it will cause us to lose business.
Some issues I see:
It's hard to figure out how to remove the selected appointment if you want to change it.
You should be able to see the pictures of the providers more easily. Some people may forget their provider's name but would remember their face. The pictures are tiny!
You should be able to start with broader categories and then "drill down" to smaller categories and appointment types. For those of us with multidisciplinary clinics with many different types of service categories, this would be a helpful way to organize appointments and make the lists less overwhelming for clients.
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that.
These are just some of the issues I'm seeing after a short time with Blvd. I hope that they will prove to be non-issues as we switch over, but I'm nervous!