Settings and activity
632 results found
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356 votes
Jeremy Shieh
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4 votesJeremy Shieh
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5 votesJeremy Shieh
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Jeremy Shieh
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4 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
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3 votesJeremy Shieh
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68 votesJeremy Shieh
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10 votes
An error occurred while saving the comment Jeremy Shieh
commented
Notes, Medication, Allergies, Accommodations, ACCOUNT CREDIT, Expired Method of Payment, PREVIOUS NO SHOW, Commonly late, Booked online, Returning under a timeframe, Returning over a timeframe, Has potential duplicate account, Profile missing info, Has an unread message, Missing forms, Poor rating previously submitted, HAS FUTURE APPT, Has another service same day.
Much of the items are all easily discoverable upon inspection (some not and require some forensics), but I strongly feel for Boulevard clients to rise above competition, and each become stronger businesses, it would be prudent to provide this wealth of information that is available to us, but forced in the face of our receptionists and staff so that we are more likely to take these indicators into account. The plausibility that these additions would passively cause increased sales and customer satisfaction is likely. The arguments for debulkation of UI could be mitigated with careful design and focus to the importance of these unique elements. I know that as a power user of Boulevard that I wish I had these data points available to me upon glancing to not miss anything.
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59 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
The beta reports contain TOO MUCH sensitive data when deep diving that under few circumstances anyone lower than a disctrict manager should have access to.
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24 votes
An error occurred while saving the comment Jeremy Shieh
commented
At current the staff made appts outside of dashboard seem to not trigger any form of reminders or confirmations
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22 votesJeremy Shieh
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416 votesJeremy Shieh
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114 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
Reports that work to determine total amount of cancellation fees charged over a period of time.
Reports to determine which service providers are being no-showed the most and by how much.
Ranking report to show which day of week is most cancelled, which months, which staff, etc.
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154 votesJeremy Shieh
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433 votesJeremy Shieh
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11 votesJeremy Shieh
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13 votes
An error occurred while saving the comment Jeremy Shieh
commented
At current there are many features that are left out due to incompatibilities. Boulevard's platform's comprehensiveness would take a new level if it was fully usable cross platform and device format.
At current myself and staff alike use a myriad of devices. The Boulevard professional app is meant to be service-provider level usage which is at current is 3.5-3.8 stars IMO. The receptionists, managers, and owners could greatly benefit from a better experience of using web-interface Blvd.
Here is a short laundry list of things that are not working that I'm hoping are relatively simplistic changes that would at the very least allow my staff to comfortably work from any instance and shore up our reliance on primary desktop usage.
* All mobile experiences cannot use help chat properly
* iOS+Chrome/safari cannot use Submit an Idea (android + chrome can)
* Android+Chrome/Edge/Samsung Internet cannot use any text entry portions, at current it zoom scales to the box, prepares a text input, then backs out and returns frame. This makes it unusable for text entry.
* iOS+Safari sometimes scaling issues where top tab menu consolidation into hamburger button does not occur and tabs are hidden, workaround is refresh
* Manage<Schedule on all mobile platforms scaling issue hides the toggles for date movement, zooming not possible nor panning to get there
* Moving appts/blocks not doable through movements on mobile experiences, workaround is open element and adjust with text input or drop down time change. This is usually doable on iOS+safari but not android browser(s) due to the scaling and keyboard calling issue presented earlier
* I'll add some more to this idea to include checkout flows and such -
47 votes
An error occurred while saving the comment Jeremy Shieh
commented
Would be nice to be able to set a lead time requirement for certain services so they could only be booked out more than X days ahead.
Example: custom color requires us to phone consult with client for color and also where they are coming from, then order said colors and wait for delivery. So at current we either have the option of having it bookable online and then calling and rescheduling if we need more time to order or we don't have it available for online booking all together.
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4 votesJeremy Shieh
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21 votesJeremy Shieh
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4 votes
An error occurred while saving the comment Jeremy Shieh
commented
In addition to there being possibly a link in which the client can book or schedule an appointment where this action if completed deletes the waitlist request, the wording should be done so that not as much of a false sense of the appointment that is waitlisted will occur should be used so clients are aware that the business is attempting to accommodate but it is variable.
ALL CAPS ARE SUGGESTIONS
Hi [Client Name]!
You have requested an appointment with [service provider] during the [portion] of [date]. OR RANGE OF DATES
We will contact you at [client phone number] when AND IF an appointment becomes available. To make changes to your request feel free to call [business name] @ [business number].
IT IS OUR HOPES THAT WE CAN SEE YOU DURING YOUR REQUESTED TIMES BUT
If you do not hear back from us regarding your request, NO APPOINTMENTS BECAME AVAILABLE, please book an appointment online for your next availability.YOU CAN CHANGE THIS REQUEST OR BOOK YOUR NEXT APPOINTMENT BY CLICKING THIS LINK [booking link, connected to email address this is sent to by tokenization that expires].
Thank you,
[business name]
So that actions can be taken prior to a transaction or booking rather than during.