Settings and activity
693 results found
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19 votes
Jeremy Shieh
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61 votesJeremy Shieh
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1 vote
An error occurred while saving the comment Jeremy Shieh
commented
I cannot specifically state why or how this happens, but it is a common complaint from service providers that they aren’t getting these notifications. Our SOP is to tell them to refresh the professional app, if that doens’t solve it, force close it and reopen it, delete it’s data and log in again on it, or delete the app and reinstall it. The occurrence across 15 service providers is about 1 complaint of this nature a week. Cannot replicate the problem, but it most definitely happens. Ultimately, it is a hinderance and does cause confusion. The worst case is that a staff member will be paranoid that something is happening regarding their job security by being singled out with no understanding that it is a glitch or error and not intentional.
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21 votesJeremy Shieh
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3 votes
An error occurred while saving the comment Jeremy Shieh
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Adding a tapped or contactless card is typically not good for adding a card on file as these “taps” are likely tokenized. When adding a tokenized card to a payment on file, it may only work that one time (perhaps not even when you want to charge them the first time). Forcing a swipe or manual card add prevents a business from accruing unusable payment data.
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20 votesJeremy Shieh
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3 votesJeremy Shieh
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5 votesJeremy Shieh
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4 votesJeremy Shieh
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14 votesJeremy Shieh
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4 votesJeremy Shieh
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4 votesJeremy Shieh
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18 votesJeremy Shieh
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3 votes
An error occurred while saving the comment Jeremy Shieh
commented
Additionally, it would be useful to inhibit selected service types from being bookable during the primary service's processing time. E.g, this processing time, services assignable are service types Haircuts, Shaves, Waxes but NOT Chemical Services, Color Services.
An error occurred while saving the comment Jeremy Shieh
commented
In the case that a service is 5 hours, there is likely a chance that there are multiple instances where double booking can be utilized, but at current Boulevard only allows a single processing time to be added (manually or by default). My goal would be able to add a 30 min processing time after the first 30 min, followed by an hour of finishing time, and now again another 30 min of processing time followed by the remaining finishing time. The current workaround would be to create a secondary service to get this accomplished, but this requires complete manual manipulation of the schedule and confusing clients when their emails and receipts show multiple services for a single service.
Jeremy Shieh
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65 votesJeremy Shieh
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23 votesJeremy Shieh
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14 votesJeremy Shieh
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4 votesJeremy Shieh
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3 votesJeremy Shieh
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9 votesJeremy Shieh
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Right now we're doing anywhere between 5 and 40 threads a day and most of them are fairly general, but special cases are when we have to cancel all of a day's appointments for a service provider or such and those need to be slightly more managed and kept separate from the more general things that are sort of ignored until someone is responsible and closes those conversations.