Settings and activity
632 results found
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7 votes
Jeremy Shieh
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2 votesJeremy Shieh
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3 votesJeremy Shieh
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3 votes
An error occurred while saving the comment Jeremy Shieh
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25 votes
An error occurred while saving the comment Jeremy Shieh
commented
Yes, this is terribly frustrating that we are potentially robbing Boulevard of a way to allow new appointments to be online booked if the prior appt has ended early.
Jeremy Shieh
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Jeremy Shieh
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54 votesJeremy Shieh
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74 votes
Thank you for your feedback! Our team is in progress to address this issue and will have a resolution soon.
Jeremy Shieh
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4 votesJeremy Shieh
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4 votesJeremy Shieh
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5 votesJeremy Shieh
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4 votesJeremy Shieh
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12 votesJeremy Shieh
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2 votesJeremy Shieh
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3 votesJeremy Shieh
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30 votesJeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
commented
Right now we're doing anywhere between 5 and 40 threads a day and most of them are fairly general, but special cases are when we have to cancel all of a day's appointments for a service provider or such and those need to be slightly more managed and kept separate from the more general things that are sort of ignored until someone is responsible and closes those conversations.
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1 vote
An error occurred while saving the comment Jeremy Shieh
commented
I cannot specifically state why or how this happens, but it is a common complaint from service providers that they aren’t getting these notifications. Our SOP is to tell them to refresh the professional app, if that doens’t solve it, force close it and reopen it, delete it’s data and log in again on it, or delete the app and reinstall it. The occurrence across 15 service providers is about 1 complaint of this nature a week. Cannot replicate the problem, but it most definitely happens. Ultimately, it is a hinderance and does cause confusion. The worst case is that a staff member will be paranoid that something is happening regarding their job security by being singled out with no understanding that it is a glitch or error and not intentional.
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4 votes
An error occurred while saving the comment Jeremy Shieh
commented
Adding a tapped or contactless card is typically not good for adding a card on file as these “taps” are likely tokenized. When adding a tokenized card to a payment on file, it may only work that one time (perhaps not even when you want to charge them the first time). Forcing a swipe or manual card add prevents a business from accruing unusable payment data.
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20 votesJeremy Shieh
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3 votesJeremy Shieh
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7 votesJeremy Shieh
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There probably has to be an extra option on services that one would want staff to be able to adjust. For my businesses I would like if prices can only be changed with modifiers and addons for adding and discounts and offers for going down. Or create an option for selected services such as “allow this service price to be adjusted”