Settings and activity
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20 votes
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6 votesJeremy Shieh
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2 votesJeremy Shieh
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2 votesJeremy Shieh
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4 votesJeremy Shieh
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12 votesJeremy Shieh
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3 votesJeremy Shieh
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1 vote
An error occurred while saving the comment Jeremy Shieh
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6 votesJeremy Shieh
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2 votesJeremy Shieh
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13 votesJeremy Shieh
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3 votesJeremy Shieh
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134 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
Jeremy Shieh
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4 votesJeremy Shieh
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3 votesJeremy Shieh
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17 votes
An error occurred while saving the comment Jeremy Shieh
commented
If the words “first available” were replace with “no preference of service provider” this would also increase client throughput since they wouldn’t think it is selecting between a specific staff or just the FIRST appointment. Too often clients think that option only leads to the soonest appointment instead of showing them non-request options of ANY date.
Jeremy Shieh
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An error occurred while saving the comment Jeremy Shieh
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Since only 5-6 staff are shown, it is assumed by most clients that those are all the staff we have, it doesn't occur to them to drag that menu down to view more as it lacks visual cues to indicate there are more staff. Moreover, there isn't a clear logic to the order of the service providers, it isn't by price or name. It would be nice if this was customizable to a degree.
An error occurred while saving the comment Jeremy Shieh
commented
Currently the listing of stylists when opened up shows a static set (First Available + 5 providers). If the client or user did not think to drag or scroll, then further staff would not be shown and the user would assume only those were available.
Attachments:
Top.jpg is the default loaded view, as seen there are no visual cues to show that there are additional service providers which is shown in bottom.jpg. On solution could be reducing the size of the pull out menu by half of a provider so it is always cut off, incentive for a scroll. Other ideas include adding an arrow down. or "scroll for more" somewhere. -
11 votes
An error occurred while saving the comment Jeremy Shieh
commented
Total agreement! We try our best to do this manually but of course so many clients will slip through the cracks as it requires us to not only tag the clients that have no-showed, it requires us to act on it each time an appointment is booked and perform this over the phone which is difficult considering these are the clients that are less likely to follow up with anything. If it was within client side online booking that for no-show clients the deposit of a set percentage was mandatory and taken at booking this would greatly solve this and also protect some lost revenue.
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2 votes
An error occurred while saving the comment Jeremy Shieh
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Our workaround for similar things (turning on wax pots/getting private room ready) are making those services attached to requiring and using a “resource”. The resource columns can be turned on in dashboard and provide a VERY obvious indication that something is needed prior to that service. We found this was more telling of an indicator than tags since it takes up 10% of the screen and can’t be ignored.
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2 votesJeremy Shieh
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87 votesJeremy Shieh
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Ideally for us, I’d like all SMS and emails deactivated unless there is an issue with pushes. I want to rely on the pushes since they are least subject to outside infrastructure issues and persist regardless of connection type on end user, also forces service providers to use the professional app and keep better track that notifications can be app-level control versus keeping their phones open for emails and SMS during work hours. It would also be good to let service providers know that the notifications are only for the foreseeable week, with schedule changes only being pushed for same day activity.