Settings and activity
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21 votes
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Beret Loncar
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8 votesBeret Loncar
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44 votesBeret Loncar
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3 votesBeret Loncar
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7 votesBeret Loncar
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15 votesBeret Loncar
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14 votes
Originally thought we were going to include this in the March 2024 update to precision scheduling, but it didn't make the cut.
Beret Loncar
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16 votesBeret Loncar
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46 votes
We're excited to let you all know that this is actively in progress and will be released before the end of this year. Thank you for submitting this feedback!
Beret Loncar
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59 votesBeret Loncar
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15 votesBeret Loncar
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46 votesBeret Loncar
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398 votesBeret Loncar
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39 votesBeret Loncar
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165 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
An error occurred while saving the comment Beret Loncar
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This review is extreme. The online booking flow is frustrating though. You should just be able to look at a day and see what is available with whom. It is rare for customers to shop by practitioner.
This is specific to a growth issue, ie. it is hardest for new customers and new customers are the most expensive customers. If we make it hard for new people...we stop growing.Beret Loncar
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226 votesBeret Loncar
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121 votes
An error occurred while saving the comment Beret Loncar
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That this is not built is an issue. It is not a good booking experience and is a turn-off I think as it is for new clients specifically. We know that seeing faces builds trust in marketing. No faces are seen in the only booking flow that has new clients.
Currently, the only people who really can use the widget well are return clients as they know exactly who they are looking for. Right now if you want to switch proviers at the end you can...sort of but not if there is no other slot at the right time. You really need to see who is working on what day to pick.
Look at all the comments below...I have a feeling we are losing a lot of people due to this. Our abandoned cart rate is fairly significant.
Return clients will return, but new ones HAVE to be convinced and booking blind is not convincing. I would love to see this updated.
An error occurred while saving the comment Beret Loncar
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The booking flow is in general not right. I totally agree. They should be able to see who is working on what day. I know it is frustrating as clients have told me. Anytime people are frustrated they leave.
Beret Loncar
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3 votesBeret Loncar
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22 votesBeret Loncar
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12 votes
An error occurred while saving the comment Beret Loncar
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Ahhh we would love this too! Some of this would be easy to set up by allowing us to put the license number and NPI in on the back end for our providers as well as just having the tax id and npi of the biz present on the receipt.
You already have a place on the receipt to add details, we would just then put in the diagnosis code, modifier, in-office code, and treatment code.
If you ever start targeting acupuncture, yoga therapy and other wellness svcs...this would be needed. We use this for FSA and HSA as well. But even w/o adding a whole separate invoice, medical offices should have the ability to put in the lic and npi of their providers as well as the npi and tax id of the biz- for MOST that is enough for fsa/hsa. pls reach out if you want a sample super bill.Beret Loncar
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The booking flow is hard to use...people really cannot figure out how to get things in and out of the cart...the issue is it is too sleek. Older populations have issues with understanding EVERYthing is clickable. They are not really going to catch up. Pls make it clearer.