With my previous software, anytime a client received a service, 2 days later they would be sent a text message asking them to rate their experience with a star rating. They also were given the chance to leave a comment. It then automatically posted 4-5 star reviews to our dedicated sites (google, facebook, etc). If the rating was anything under a 4 star review, it didnt post to the sites, but instead notified us and allowed us to respond and make it right. It was such a useful feature.
With my previous software, anytime a client received a service, 2 days later they would be sent a text message asking them to rate their experience with a star rating. They also were given the chance to leave a comment. It then automatically posted 4-5 star reviews to our dedicated sites (google, facebook, etc). If the rating was anything under a 4 star review, it didnt post to the sites, but instead notified us and allowed us to respond and make it right. It was such a useful feature.