313 results found
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We should be able to have packages and series in services and not products.
Series and packages should be under services and not products. Clients should be able to purchase online and be able to book services in a package one service after another with different therapists.
4 votes -
first available not alphabetical
First available when booking selects the therapist by alphabetical order/if the client has seen them previously. However, this unfairly books and prefs therapists that have letters that are closer to the beginning of the alphabet. This prevents other therapists who have open availability from getting booked. If there was a way to select first available and have BLVD book evenly across the therapists that are avaiable would be more equal.
1 voteThanks for taking the time to provide feedback! Rather than booking alphabetically, the First Available option takes several factors into account, which can be customized by our support team.
To book First Available appointments evenly across service providers, our support team can (for example) enable a setting to select the service provider with the most availability that day.
Please see this support article about the options that are available to customize Precision Scheduling and First Available: https://support.boulevard.io/en/articles/6110033-precision-scheduling#h_e6fef73483
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referral
Allow us to input the client's referral code at checkout manually, rather than the client having to book through the online link
3 votesHey there! Thanks for your feedback! Good news-- this functionality was released with the client referral program last fall. Check out this support article to see how to add a client referral code at checkout.
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Add-on blocks should not be at the "bottom" of services
We have several add-ons that do not add time to a service. The add-on blocks being added at the end of each session is very odd visually for our front desk team and for the massage therapists - it's easy to miss for the service provider when back to back (looks like it's for the following client) and at a glance looks intuitively like it's blocking the schedule time (even though it's not). For us it works much better to have the block run parallel/overlapping with the service at the top.
1 voteThanks for taking the time to provide your input. Great news - this can already be done using the Service Scheduling Order feature, since add-on services follow the same scheduling order like other services. Check out this article on our support center for more: https://support.boulevard.io/en/articles/8923519-service-scheduling-order
Please reach out via our Support Center to learn more about this feature. We’re grateful for your ideas and contributions—they help us constantly improve our software.
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Allow markup of photos in patients chart from the ipad.
I take photos on iphone, and have them shared automatically to ipad. I can chart on ipad but cannot markup photos with our ipad pen. I have to go back to the computer to do so and use the mouse which is very tedious. Seems like a simple fix.
4 votesHey there! Thank you for reaching out. Mark-up is designed to work with Apple pencil on an iPad in the Professional App - please reach out to our help chat for troubleshooting if you're running into issues with it!
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Referral links with usage reports
It would be helpful to have customized referral links that can be given to clients, influencers, etc. and be able to track the usage of each individual link in reporting.
7 votesHey there! We're excited to announce our new client referral program. In minutes you can quickly set up a reward program for clients who refer friends to your business. You can then share a link via text, email, or social for clients to grab their unique referral link to spread the love for your business. When one of their friends books using the link, they see a first-visit discount. When the new client completes their appointment, the person who referred them receives a thank you note and a reward! New reports and updates to existing referral reports help you track the success of your program. Get started now or check out the changelog to learn more!
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Show/ Organize Discounts by their NAME in reports
We give commission to our injectors PRE any Alle/ Aspire discounts that are applied at checkout. I need to be able to see what discounts are applied and in what specific amounts in order to properly do payroll! Currently it is putting ALL discounts applied and not categorizing individually.
1 vote -
Adding service in checkout instead of editing whole appointment
We are constantly adding services to client's treatments. It would be very helpful to be able to add them right in at the check out screen instead of having to edit the whole appointment. Besides the extra steps, it also messes with the way the schedule looks for the rest of the day! :)
765 votesNow live: Add services directly from the checkout window—delivering faster, more efficient transactions and no disruption to your calendar.
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Mirror staff's services / prices to a new staff to save time.
When we onboard a new staff, we have to manually add their services and prices. It would be much more efficient to be able to copy from another staff, then make adjustments.
1 vote -
Allow zooming on photos in forms and charts when viewed in the professional app
Uploading photos is a great feature for the forms and charts. I was just playing with this, and I realized that there is no option to zoom into the photos which can make viewing details harder when looking on a small phone screen. Viewing on a computer monitor is easier, but zooming would still be helpful there.
34 votes -
Offer codes being valid on No cost item
Offer codes should be valid even if there is no cost to the initial appt. Offer codes are a vital way to track where your customers are coming from as well. Some of us do not charge a consult fee, so if a new customers sees an offer on instagram and clicks to book an appt and wants to redeem that offer, but the book a consult to talk about it first, we have no way of tracking that the specific offer is what brought them in. This seems like a simple fix, we currently have the option to use…
1 voteHey there! We're excited to share that as of today, clients can apply offer codes when booking $0 appointments. The codes are saved to the appointment and applied at checkout if eligible. Check out the changelog post to see the client experience!
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Be able to use a Promo Code on a $0 appt
need for promo codes to be attached to $0 appointments for tracking purposes. I.E. Botox and Filler categories where price is determined based on how much product is used
1 voteHey folks! We're excited to share that as of today, clients can apply offer codes when booking $0 appointments. The codes are saved to the appointment and applied at checkout if eligible. Check out the changelog post to see the client experience!
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Make the display name of provider for "first available" optional
I understand the benefit use case for a first available client to see who they're with and have the option to switch, but it would be VERY helpful to be able to turn this option off as a business and keep "first available" name blind. We have clients every day who believe they are locked in to their provider because they've seen the name, but on our end we see it as first available and assume flexibility. This especially comes up for massage clients who have a gender preference - assuming they're with a female. First available is essentially meaningless…
2 votesHi there! Great news, we have an internal setting to hide "First Available" service provider names in client communications, and our Support team can change this setting for you through Help Chat!
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referral report - Franchise
Customer is wanting to see how many times a referred client comes in, and how many times a customer has referred clients that have visited. This is not available in the current Referral Beta report. We need a report that combines “client referral” report + “appointment report”
6 votesHey there! Thank you for your feedback!
With our new client referral program, you can now use the Referral Leaderboard Report to track how many new clients a client has referred, and the value of those clients to your business. We'll take into consideration the question of how many appointments the new client has had for future improvement! Learn more about the referral program here.
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Week View on mobile
Allow week view on mobile app. Sun-Sat
35 votesThank you for your product feedback! We're excited to share that all businesses are now on the new Professional App calendar, which allows for a full-week view of your schedule. Learn more about what's new with the calendar in yesterday's changelog post!
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Time stamp on messages
Please bring back the time stamp on the messages asap!! It is SO important for our business to know the exact time when a message was sent to us. This is crucial for our late cancellation policy!
8 votes -
The new packages page needs to allow you to filter by category
Prior to the creation of the new packages page, all our different types of packages were categorized and it was easy to find and filter them. Now, all our packages are lumped together and there is no way to find them in the giant list of packages. This is particularly problematic during the holidays after creating holiday special packages which are now lumped in with our regular packages and extremely difficult to find. Lastly, there is no way to link specific categories of packages to an external site, you can only link the entire packages menu. This makes it difficult…
1 vote -
Auto-populate feature that pulls data from past charts & forms
Our team has been really loving the auto-populate feature for birthdays and medications!
I was wondering if we can have the same feature as an option for text boxes in our charts & forms. For example, if, if a text box has your client's allergies, that field can autopopulate with each new chart or form and edited in case new information needs to be added.
This would be a BIG game changer for our team and really make a positive impact.
18 votesThanks for taking the time to provide your input. Great news - we’ve completed this upgrade and it should be active in your dashboard! Now, you can copy previous charts to save time. Check out this article on our support center for more. We’re grateful for your ideas and contributions—they help us constantly improve.
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Referral Source Offers
Set up an offer to automatically apply to clients who have been selected as a referral source
11 votesHey there! Thank you for your suggestions! We value your input to improve our product! We're excited to share that starting this week, our client referral program allows you to automatically track and reward referrals. Set up in minutes and share with your client base. It's quick and easy for clients to share their custom referral booking links with friends. When their friend books, they see a special first-visit offer. When the appointment is complete, the existing client gets a "thank you" note and an account credit of your choosing. Check out the changelog to learn more or get started today. We look forward to hearing how this works for your business!
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the ability to look at your full patient gallery without having to go into a specific patient chart
the ability to look at your full patient gallery without having to go into a specific patient chart
1 voteHey Katy!
Great news,you can already go to a patient's gallery to view any photo associated with them. it pulls out photos from individual charts, a client note, or an intake form photo upload. Check out more about how the Photo Gallery works here. Let me know if you meant something else in your request!
Julia
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