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Improve reviews!

I like the way boulevard does it in theory but no one looks at their email receipt to even click one of the happy faces, let alone leave a full review. Considering how important reviews are for service businesses, there should be a separate email AND text making it as simple as possible to leave a review. Maybe having them check their smiley face during the checkout process with an option to skip that section and then sending a follow up to leave a Facebook/google/yelp review. Either way I think it would be very valuable to give more attention and thought to this feature.

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Amber shared this idea  ·   ·  Report…  ·  Admin →
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  • Lori Regimbal commented  ·   ·  Report

    Getting a positive review on BLVD has no impact for our Google ratings. No one sees the reviews that the clients give through BLVD except for the staff. Please add links to review on Google, Yelp or FB this way we wouldn't have to ask every client do this at the end of their service.

  • Stacy Catron commented  ·   ·  Report

    Or have a save reply option on messaging to copy and paste to send to clients.

  • Michele Dos Santos commented  ·   ·  Report

    I used to be on another platform and the feature that really heloed me was a reminder text sent out to review the salon and service provider. This helped a lot when people went into the website and saw the reviews linked. People usually forget so a reminder is extremely helpful.

    The other feature I would like to see if the REBOOKING REMINDERS - my clients loved this as many have busy schedules and don't like to pre book. Also I feel like we are usually running so if we forget to prebook it is a great feature to keep up busy and connected to our client.

    The reminder text used to say something like: " I am looking forward to seeing you again. It's time to get your next appointment on the books! Book now to ensure you have a spot. Beautiful hair happens by appointment" Something like that.

    I would love to see at least the rebooking feature in the software platform.

    Thanks!

  • Beret Loncar commented  ·   ·  Report

    You are not going to get a lot of votes for this, because most owners do not understand SEO. It is critical you fix the after email in blvd or make it customizable. When I joined my reviews completely stopped and it tanked our search. I now pay for an external svc to do this which is not ideal. I have to do a bunch of zap work around. The after email has to be a phrase that drives interaction, like 'your feedback supports us!" and it has to connect directly to the Google page/review page.
    We also have to be able to put a note in there that if you had a problem we would like to rectify it, please email us @....
    They way it means no one goes on to post and that is really bad for a business.