client checkout needs to be reflected with discounts and account credits (iPad)
Clients should see clearly discounts applied at checkout not the FULL AMOUNT ... as a med spa we utilize Alle discounts, gift card promos, and various discounts however at checkout clients only see the full amount not reflecting any discounts or applied credits. This must be fixed.
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Joni Tran commented
This will help tremendously for a smoother check out and lessen confusion.
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Rei Young commented
The way the “Confirm Total” screen and the last “Paid” screens are presented is causing confusion at check out.
The Confirm Total Screen shows the Discounts, Offers, Other Payments (in our case as a Medspa these are our Alle/Aspire Rewards payments and CareCredit payments) and the Total which is the remaining total the patient will pay by credit card in the next step.
Once they insert their credit card the final screen shows the Total Amount paid (this includes the Other Payments mentioned above). So, invariably, the patient is confused and asks, “why am I paying so much, I thought I was paying the Confirm Total screen amount.” We have to tell them not to worry and that their credit card was properly charged the amount on the previous Confirm Total screen.
On the very last Paid screen it would be helpful to clarify the total paid vs the total paid by credit card. Thank you very much.
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Rei Young commented
Yes. Please update this feature. The way the “Confirm Total”l screen and the last “Amount Paid” screen are presented is causing confusion at check out.
The Confirm Total Screen shows the Discounts, Offers, Other Payments (in our case as a Medspa these are our Alle/Aspire Rewards payments and CareCredit payments) and then the Total which is the remaining total the patient will pay by credit card in the next step.
Once they insert their credit card the final screen shows the Total Amount paid (this includes the Other Payments mentioned above). So, invariably, the patient is confused and asks, “why am I paying so much, I thought I was paying the Confirm Total screen amount.” We have to tell them not to worry and that their credit card was properly charged the amount on the previous Confirm Total screen.
On the very last Paid screen it would be helpful to clarify the total paid vs the total paid by credit card. Thank you very much.
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Megan Roccaforte commented
When checking out clients with a discounted total, please show the discounts on the first screen on the iPad rather than the full total of the appointment without the discounts shown. It causes clients to panic when they see the full total without the discount and we constantly have to explain that we did apply the discounts and they will be shown at the end. It would be much more helpful to show the itemized amount on the first page rather than waiting until the very last screen
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Grace Kaminski commented
Display discounted price, or a breakdown of total plus discount, on the Duo app so that clients can see the price with their discount